Jobs at Vennote Technologies Limited

Engagement Type: Consultancy / Full-Time
Client Sector: Telecommunications

Role Overview

• Lead a comprehensive Database Environment Assessment for a major Nigerian telecommunications provider.
• You will audit, optimize, and architect large-scale, mission-critical MongoDB, PostgreSQL, and Oracle deployments to ensure maximum performance, security, and high availability (HA) in a high-traffic Telco environment.

Key Responsibilities

• Infrastructure & Linux Performance: Audit replica sets, sharding strategies, and storage engines (e.g., WiredTiger). Leverage deep Linux/Unix system knowledge to diagnose OS-level bottlenecks, disk I/O, and resource utilization.
• Project Management & Delivery: Manage end-to-end assessment workflows, set project milestones, manage technical deliverables, and align cross-functional teams to meet deadlines.
• Security & Regulatory Compliance: Conduct gap analyses on RBAC, encryption (at-rest/in-transit), and audit logging to align with NDPR and Telco regulatory standards.
• Data Modeling & Architecture: Review schema designs and indexing to handle millions of concurrent subscribers and Call Detail Record (CDR) processing efficiently.
• Capacity Planning & Disaster Recovery: Build a 12–24 month infrastructure growth roadmap and validate cross-region failover and backup/restore protocols.
• Executive Stakeholder Reporting: Translate technical insights into strategic "State of the Database" presentations and roadmaps for C-suite stakeholders.

Required Qualifications

• Experience: 8+ years in DBA and Database Architecture, with 5+ years specializing in MongoDB, PostgreSQL, and Oracle.
• Linux Administration: Hands-on expertise in Linux/Unix operating systems, shell scripting, and containerized deployments (Kubernetes/OpenShift).
• Project Management: Proven ability to manage complex technical projects, track deliverables, and run multi-phase database assessment lifecycles.
• Telco Domain Expertise: Track record supporting high-volume, low-latency, "Telco-grade" data environments.
• MongoDB Mastery: Strong expertise in MongoDB 6.0/7.0+, Ops Manager, Cloud Manager, and performance tools (mongostat, mongotop, Profiler).

Preferred Qualifications:

• MongoDB Certified DBA, Oracle Certified Professional, or AWS/Azure Solutions Architect certifications.
• Certified PMP, PRINCE2, or Agile Scrum Master credentials.
• Familiarity with Nigeria Data Protection Regulation (NDPR) requirements.
• Experience with ELK Stack (Elasticsearch, Logstash, Kibana) for centralized log monitoring.

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About the Role

• Are you a customer-centric IT professional with sharp troubleshooting skills?
• Do you thrive on solving technical challenges and ensuring seamless operations for end-users?
• Vennote Technologies is seeking a dedicated IT Service Desk Engineer to act as the primary point of contact for all IT-related incidents and service requests within our telecommunications client's organization.
• In this role, you will be instrumental in minimizing business disruptions by delivering prompt, effective, and professional technical support aligned with ITIL best practices and defined Service Level Agreements (SLAs).

Key Responsibilities

• Incident Management (1st Line Support): Log, categorize, prioritize, and track all incoming incidents and requests via phone, email, chat, or ITSM tools. Aim for first-call resolution by troubleshooting hardware, software, network, and mobile/telephony issues.
• Escalation Handling: Efficiently route complex, unresolved issues to 2nd and 3rd-line support teams using established escalation workflows.
• End-User Support: Provide both hands-on and remote technical support for Windows OS, Microsoft 365, and proprietary telecom enterprise applications.
• Identity & Access Management: Handle user account lifecycles (creation, deletion, password resets, and permissions) within Active Directory.
• Knowledge Management: Draft, update, and maintain internal Knowledge Base articles and Standard Operating Procedures (SOPs) to boost team resolution efficiency.
• SLA Compliance & Reporting: Meet and exceed agreed-upon SLAs. Generate routine reports on service desk performance and ticket trends to support proactive problem management.

Requirements & Qualifications

• Education: Bachelor’s Degree or HND in Computer Science, Information Technology, Electrical Engineering, or a closely related field.
• Experience: 3–4+ years of proven experience in an IT Service Desk, Help Desk, or End-User Support environment.
• Industry Context: Previous experience supporting a Telecommunications company or working within a large-scale enterprise environment is highly desirable.
• Certifications (Highly Valued):
• ITIL v4 Foundation
• CompTIA A+, Microsoft Certified Professional (MCP), or equivalent technical certifications.

Skills & Competencies
Technical Skills:

• Strong proficiency in enterprise-level troubleshooting and technical support.
• Deep expertise in Windows 11 environments and Microsoft 365 suites (Outlook, Teams, SharePoint).
• Hands-on experience with ITSM ticketing tools (e.g., ServiceNow, Jira Service Management).
• Solid grasp of networking fundamentals (TCP/IP, DHCP, DNS) and connectivity troubleshooting.
• Experience managing user profiles and access in Active Directory.

Soft Skills:

• Exceptional verbal and written communication skills paired with an empathetic, customer-first mindset.
• Strong analytical skills with a systematic approach to problem-solving.
• Ability to remain calm, prioritize effectively, and perform under pressure in a fast-paced environment.
• A proactive, collaborative teammate who can also work independently when required.