Jobs at British Council

Role Purpose

• The purpose of this role is to build relationships, identify needs and enhance opportunities with key accounts to meet business related targets.
• The role is also required proactively resolve issues, add value, and ensure delivery on expectations.
• This is a newly created role that will lead a team a team of account managers, who are responsible to execute the country key account strategy and plan. 
• The role will also contribute to development of the 2- year market led, integrated cross portfolio Business Development & Sales strategy aligned with Global/Regional Exams strategy.

Main Accountabilities

• Working with team to ensure routine monitoring and standard reporting on commercial data involving sales, profitability and/or co-funding and sponsorship opportunities are carried out using an agreed set of corporate processes, techniques, and report templates. 
• Ensures product/sector knowledge is up to date and forward thinking
• Provides account /country specific input into market intelligence activities, innovation, and business development/marketing plan/targets
• Value adds account extension, cross sell and retention
• Raises performance issues, why and how being resolved
• Manages and delivers annual account management plan
• Links with B2B support from Operations team to set and review quality of delivery to support account relationship.
• Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs.
• Contributes data as required, to enable the development and distribution of high quality, customer and market-focused marketing collateral.
• Supervises and leads team of account managers.  Motivates and encourages team performance.   Sets clear direction and deliverables for teams including career development and training opportunities.                                             
• Builds relationships and uses influence to work with others internally to grow the business.

Qualification

• University Degree in any subject or qualification in a relevant field (desirable)

Desirable:

• Experience in English & Exams sector
• Experience working in exams (or Education)

Role Specific Knowledge and Experience:

• Proven experience of building relationships, identifying needs and enhancing opportunities with key accounts to meet business related targets.
• Designing and implementing business development or marketing plans in an education sector context.
• Experience of working with UK/International exam boards
• Managing small teams and staff performance
• Strong stakeholder management skills

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Role Purpose

• The purpose of this role is to deliver business development across various products and services, including building relationships, identifying needs and enhancing opportunities with key accounts to meet business related targets.
• The role is also required proactively resolve issues, add value and ensure delivery on expectations.
• On a daily basis the role executes the country key account strategy and plan. 
• The role will support the development and delivery the 2-year market led, integrated cross portfolio Business Development & Sales strategy aligned with Global/Regional strategy. 

Main Accountabilities
This post will have the following core functions:

Commercial planning:

• Undertakes regular quality checks, provides feedback and implements plans and targets for products/services relative to Market need with Commercial Manager, as primary focus is business pursuit.
• Overall P&L delivery for the country.  Manages Exams team activities to meet (daily/weekly/monthly) agreed targets, schedules and deadlines
• Delivers income and margin surplus targets, ensuring new and existing business is operationally feasible and commercially sound working with Finance input/support

Market & customer intelligence:

• Leads team in pulling together Customer and Market intelligence to identify opportunities and works with Commercial Manager to prioritise lead generation.

Winning business:

• Analyses clients’ needs and tailors value propositions with expert support where needed.  Input into Global Innovation and Business Development strategies working with Commercial Manager                     
• Undertakes regular quality checks and reviews, following agreed corporate or relevant external protocols, to monitor the quality, consistency and effectiveness of service/product delivery.                                                       
• Creates effective and compelling business cases for new products/services for senior approval and stakeholder buy-in.

Account & stakeholder management:

• Business Pursuit, RO influencing, networking and key account relationships plan and delivery agreed with Cluster Lead and with relevant colleagues on shared opportunities                                                                                           
• Oversees quality of customer experience on the ground, reviewing with Operations Manager and feeding into reporting                                  
• Oversight on sales events and showcases – e.g. meetings, conference slots, sending targeted marketing or thought leadership materials etc.
• Oversees strategic partnership management framework with key partners.  Collaborate closely with Commercial Manager, Head of Business Development and Global client team.

Analysis & Reporting:

• Provides updates on B2B/Sales forecast, actively manages pipeline and drives demand in year and for the following year. 
• Contributes data and/or administrative support, as required, to enable the development and distribution of high quality, customer and market-focused marketing collateral 

Job Requirements

• First Degree / Master's Degree in related field with a minimum of six years relevant experience
• Demonstrable experience to sustain and/or grow a product/service in line with strategic priorities for income and impact
• Experience collecting and analysing client/stakeholder feedback
• Expertise in using proactive approach to identifying ways in which service can be improved, and takes these forward 
• Demonstrated analytical ability and commercial acumen
• Experience managing teams and their work performance

Desirable:

• Business development experience in the Education & Exams sector
• Experience working with exams (or services related setting)

Language requirements:

• Strong written and oral English communication skills.