Job Summary
- The Sales Manager is responsible for developing and executing sales strategies that drive revenue growth, increase market share, and achieve the company's sales targets.
- The role oversees the sales team, manages client acquisition and retention, monitors sales performance, and ensures the effective conversion of leads into property sales.
- The Sales Manager will work closely with the Marketing, CRM, and Affiliate teams to optimize the customer journey from lead generation to successful property acquisition.
Key Responsibilities
Sales Strategy & Execution:
- Develop and implement annual and quarterly sales plans aligned with company objectives.
- Drive the achievement of monthly, quarterly, and annual revenue targets.
- Identify new business opportunities and market expansion initiatives.
- Monitor market trends, competitor activities, and customer preferences.
Team Leadership & Performance Management:
- Lead, coach, mentor, and supervise the sales team.
- Set individual and team sales targets.
- Conduct regular performance reviews and sales meetings.
- Develop and implement sales incentive programs.
- Identify training needs and facilitate continuous sales development.
Lead Conversion & Revenue Generation
- Ensure efficient follow - up and conversion of qualified leads.
- Monitor sales pipeline performance and conversion rates.
- Implement strategies to improve sales productivity and customer acquisition.
- Negotiate and close high - value sales transactions.
Client Relationship Management:
- Build and maintain relationships with key clients, investors, and strategic partners.
- Ensure excellent customer experience throughout the sales process.
- Resolve escalated client concerns promptly and professionally.
- Promote customer retention and repeat business.
Collaboration & Cross - Functional Coordination:
- Work closely with the Marketing Team to align campaigns with sales objectives.
- Collaborate with the CRM Team to improve lead nurturing and customer engagement.
- Partner with the Affiliate Manager to maximize referral and partnership opportunities.
- Support management in developing growth initiatives and market penetration strategies.
Reporting & Analytics:
- Prepare weekly and monthly sales performance reports.
- Track sales metrics, conversion rates, revenue performance, and team productivity.
- Present sales forecasts and strategic recommendations to management.
- Maintain accurate sales records and pipeline reports.
Key Performance Indicators (KPIs)
- Monthly Revenue Target Achievement (%).
- Number of Plots / Properties Sold.
- Lead - to - Sale Conversion Rate.
- Average Sales Cycle Duration.
- Sales Team Target Achievement Rate.
- Customer Retention Rate.
- New Client Acquisition Rate.
- Sales Pipeline Value.
- Collection Efficiency on Sales Transactions.
- Customer Satisfaction Score.
Qualifications & Experience
Education:
- Bachelor's Degree in Business Administration, Marketing, Economics, Estate Management, or related discipline.
- MBA or relevant professional certification is an added advantage.
Experience:
- Minimum of 5 years' experience in sales management.
- At least 3 years in the real estate sector.
- Proven track record of achieving and exceeding sales targets.
- Experience leading and managing high - performing sales teams.
Required Competencies:
Technical Competencies:
- Sales Strategy Development.
- Revenue Forecasting.
- Negotiation and Closing Skills.
- CRM Systems Management.
- Performance Analytics.
- Pipeline Management.
- Business Development.
Behavioral Competencies:
- Leadership and Team Management.
- Strategic Thinking.
- Results Orientation.
- Communication and Presentation Skills.
- Customer - Centric Mindset.
- Problem Solving.
- Accountability and Integrity.
go to method of application »
Job Summary
- The Chief Operating Officer (COO) is responsible for overseeing the day-to-day operations of NeoHomes and ensuring the effective execution of the company's strategic objectives.
- The COO provides leadership across all operational functions, drives business growth, improves efficiency, ensures customer satisfaction, and translates corporate strategy into measurable business results.
- The role serves as the bridge between executive leadership and operational teams, ensuring that all departments work collaboratively towards achieving revenue, profitability, customer experience, and organizational growth targets.
Key Responsibilities
Strategic Leadership & Execution:
- Translate the company's vision and strategic plans into actionable operational initiatives.
- Drive execution of annual business plans and departmental objectives.
- Monitor organizational performance against strategic goals and KPIs.
- Provide regular performance reports and recommendations to the Executive Director and Board.
- Lead cross-functional initiatives that improve organizational effectiveness and growth.
Business Operations Management:
- Oversee daily operations across all business units.
- Develop and implement operational policies, systems, and procedures.
- Ensure operational efficiency and continuous process improvement.
- Establish performance standards and accountability frameworks.
- Identify operational risks and implement mitigation measures.
Revenue Growth & Business Performance:
- Work closely with Sales, Marketing, CRM, and Affiliate teams to achieve revenue targets.
- Monitor sales pipeline performance and conversion metrics.
- Develop strategies to improve customer acquisition, retention, and lifetime value.
- Analyze business performance data and implement corrective actions where necessary.
- Support the development of new business opportunities and strategic partnerships.
Leadership & Team Management:
- Lead and mentor departmental heads.
- Foster a high-performance and accountability-driven culture.
- Ensure effective workforce planning and organizational structure development.
- Support succession planning and leadership development initiatives.
- Drive employee engagement and operational excellence.
Customer Experience Management:
- Ensure exceptional customer service delivery across all customer touchpoints.
- Monitor customer satisfaction metrics and service standards.
- Resolve escalated customer issues and operational challenges.
- Implement systems that enhance client experience and retention.
Financial & Resource Management:
- Collaborate with Finance to develop and manage operational budgets.
- Monitor operational costs and identify efficiency opportunities.
- Ensure optimal utilization of company resources.
- Support financial forecasting and business planning activities.
Compliance, Governance & Risk Management:
- Ensure compliance with all regulatory and company requirements.
- Establish internal controls and governance frameworks.
- Monitor operational risks and implement risk management strategies.
- Ensure adherence to company policies and procedures.
Technology & Systems Optimization:
- Drive the adoption of technology solutions that improve operational performance.
- Oversee the effective use of CRM, ERP, HRIS, and other business systems.
- Ensure accurate reporting and data-driven decision-making across departments.
- Lead digital transformation initiatives where necessary.
Operational:
- Operational Efficiency Index
- Project Completion Rate
- Service Delivery Timelines
- Process Compliance Rate
- Operational Cost Reduction
Customer Experience:
- Customer Satisfaction Score (CSAT)
- Net Promoter Score (NPS)
- Customer Complaint Resolution Rate
- Customer Retention Percentage
Leadership & Workforce:
- Employee Engagement Score
- Staff Retention Rate
- Leadership Development Progress
- Departmental Performance Achievement Rate
Qualifications & Experience
Education:
- Bachelor's Degree in Business Administration, Management, Economics, Finance, Real Estate, or a related field.
- MBA or Master's Degree in Business Administration is strongly preferred.
Experience:
- Minimum of 10 years progressive leadership experience.
- At least 5 years in a senior management or executive leadership role.
- Proven experience managing multi-functional teams.
- Experience in real estate, property development, financial services, or related industries is an advantage.
Professional Certifications (Preferred):
- PMP (Project Management Professional)
- Certified Operations Manager (COM)
- Executive Leadership Certifications
- Strategic Management Certifications
Competencies:
Leadership:
- Strategic Thinking
- Executive Decision-Making
- Change Management
- Stakeholder Management
- Team Leadership
Business:
- Operational Excellence
- Financial Acumen
- Business Development
- Performance Management
- Data Analysis
Personal Attributes:
- High Integrity
- Results-Oriented
- Strong Negotiation Skills
- Excellent Communication Skills
- Problem-Solving Ability
- Emotional Intelligence.
Gmail
Yahoomail