Jobs at Speedaf Express

Job Description

• Conduct research to identify potential business opportunities and target market for products and services.
• Build and maintain positive work relationships with clients to create a rapport that facilitates patronage and generates revenue.
• Augments staff performance by providing guidance and solutions to improve sales efficiency.
• Develop and implement strategies effective for the extensive sales and distribution of company products.
• Monitor to identify changes in market trends and adjust accordingly.
• Communicate with clients to identify their service requirements and facilitate supply.
• Employ knowledge of products and services in providing appropriate response to client enquiries and also in assisting with the resolution of customer issues or complaints.
• Review financial records to ensure balanced accounts are maintained.
• Apply understanding of market trends/business practices in taking decisions necessary for enhancing the sales process.
• Collect, analyze, and interpret sales records to obtain information useful in preparing reports
• Ensure compliance with customer service standards and proper customer relationship management.
• Participate in educational workshops and conferences to expand personal network and improve on existing job knowledge.

Requirements

• Candidates should possess a Bachelor's Degree / HND
• A minimum of 2 years experience.

Remuneration
N150,000 - N200,000 monthly.

Job Description

• Conduct research to identify potential business opportunities and target market for products and services.
• Build and maintain positive work relationships with clients to create a rapport that facilitates patronage and generates revenue.
• Augments staff performance by providing guidance and solutions to improve sales efficiency.
• Develop and implement strategies effective for the extensive sales and distribution of company products.
• Monitor to identify changes in market trends and adjust accordingly.
• Communicate with clients to identify their service requirements and facilitate supply.
• Employ knowledge of products and services in providing appropriate response to client enquiries and also in assisting with the resolution of customer issues or complaints.
• Review financial records to ensure balanced accounts are maintained.
• Apply understanding of market trends/business practices in taking decisions necessary for enhancing the sales process.
• Collect, analyze, and interpret sales records to obtain information useful in preparing reports
• Ensure compliance with customer service standards and proper customer relationship management.
• Participate in educational workshops and conferences to expand personal network and improve on existing job knowledge.

Requirements

• Candidates should possess a Bachelor's Degree / HND
• A minimum of 2 years experience.

Remuneration
N150,000 - N200,000 monthly.

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Responsibilities

• Confirming customers' language preferences as you assist them (English/ Chinese).
• Addressing queries, complaints, and recommendations furnished by customers.
• Redirecting customers to the pertinent department, if need be.
• Deferring to management in instances of uncertainty.
• Monitoring call and mail histories to ensure that the customers' needs have been met.
• Processing exchanges and refunds in ways congruent with our policies.
• Providing customers with details of services that may suit their needs.
• Other duties assigned from time to time.

Requirement and Experience

• Must possess an OND, HND or B.Sc qualification
• Must be proficient in Chinese and English Language.
• Must have at least 2 years’ experience as a Customer Service Representative.
• Must be computer literate.
• Must be proficient in Microsoft office tools.
• Active listening skills and attentive to details.

Salary
N180,000 - N200,000 monthly.