Jobs at PalmPay

About the Role

• Flexi Microfinance Bank is expanding its Mobile Installment product nationwide and seeking enthusiastic, customer-focused Sales Agents to join our team. In this role, you will be stationed at designated 3C HUB retail outlets, engaging walk-in customers, promoting our phone financing solution, and guiding them through the onboarding and application process.
• This role requires strong communication skills, persuasive selling ability, and a passion for helping customers access mobile devices through flexible payment plans.

Key Responsibilities

• Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product.
• Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner.
• Assist customers with onboarding, application submission, and required documentation.
• Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience.
• Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals.
• Track daily leads, applications, conversions, and other assigned sales metrics.
• Follow up with pending customers to ensure completion of applications and final approvals.
• Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements.
• Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards.

Requirements

• Minimum of OND, NCE, or equivalent qualification.
• Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage.
• Strong communication, persuasion, and negotiation skills.
• Ability to work in a fast-paced retail environment with daily customer interaction.
• Basic understanding of consumer lending and mobile phone markets (preferred, but not required).
• Computer literacy and ability to use smartphones or digital onboarding tools effectively.
• Result-driven mindset with a focus on meeting and exceeding sales targets.

Key Competencies:

• Customer service mindset
• Confidence and resilience
• Ability to build rapport quickly
• Accountability and professionalism
• Goal-oriented with strong follow-through.

Compensation & Benefits

• Competitive guaranteed monthly basic salary with transportation allowance – N20,000
• Unlimited bonuses based on phone installment sales (N1,000 per phone sold)
• Training, coaching, and growth opportunities
• Performance incentives and rewards.

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Locations: Island, Surulere, Oyingbo, Magboro, Mushin, Saka Tinubu - Lagos

About the Role

• Flexi Microfinance Bank is expanding its Mobile Installment product nationwide and seeking enthusiastic, customer-focused Sales Agents to join our team.
• In this role, you will be stationed at designated 3C HUB retail outlets, engaging walk-in customers, promoting our phone financing solution, and guiding them through the onboarding and application process.
• This role requires strong communication skills, persuasive selling ability, and a passion for helping customers access mobile devices through flexible payment plans.

Key Responsibilities

• Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product.
• Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner.
• Assist customers with onboarding, application submission, and required documentation.
• Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience.
• Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals.
• Track daily leads, applications, conversions, and other assigned sales metrics.
• Follow up with pending customers to ensure completion of applications and final approvals.
• Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements.
• Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards.

Requirements

• Minimum of an OND, NCE, or equivalent qualification.
• Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage.
• Strong communication, persuasion, and negotiation skills.
• Ability to work in a fast-paced retail environment with daily customer interaction.
• Basic understanding of consumer lending and mobile phone markets (preferred, but not required).
• Computer literacy and ability to use smartphones or digital onboarding tools effectively.
• Result-driven mindset with a focus on meeting and exceeding sales targets.

Key Competencies:

• Customer service mindset
• Confidence and resilience
• Ability to build rapport quickly
• Accountability and professionalism
• Goal-oriented with strong follow-through.

Compensation & Benefits

• Competitive guaranteed monthly basic salary of N70,000
• Unlimited bonuses based on phone installment sales I.e Commission is gotten from phones sold 
• Training, coaching, and growth opportunities
• Performance incentives and rewards.

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Department: Legal & Dispute Resolution
Reports to: Head, Litigation & Dispute Resolution

About the Role

• We are seeking a detail-oriented, proactive, and analytical Legal Officer to join our Litigation & Dispute Resolution team.
• In this role, you will serve as the primary legal driver managing court processes, bank-to-bank dispute notices, motions on notice, and judicial orders relating to erroneous transfers, mistaken deposits, and disputed merchant transactions.
• You will ensure that the internal NIP/Operations complies with judicial directives while protecting the institution from third-party liabilities, regulatory sanctions, and fund dissipation risks.

Key Responsibilities

• Court Orders & Process Management: Review, log, and analyze all court orders (ex-parte, motions on notice and court orders for reversal of funds) served on the company regarding erroneous transfers or disputed wallet funds.
• Lien & Hold Enforcement: Coordinate with internal NIP, Operations, and Compliance teams to ensure immediate, precise execution of post-no-debit (PND) restrictions or liens on subject-matter wallets upon receipt of legal notice.
• Lifecycle Monitoring & Unfreeze Overrides: Monitor the lifecycle of pending litigation to ensure temporary holds on disputed funds are maintained in compliance with the doctrine of lis pendens until formal court resolution, preventing premature automated release of funds.

Key Requirements & Qualifications

• Education: Bachelor of Laws (LL.B) and Call to the Nigerian Bar (B.L).
• Experience: 2–4 years of post-call experience in corporate litigation, banking operations legal support, or a fast-paced fintech environment.
• Domain Knowledge: Deep practical understanding of Nigerian civil procedure, garnishee proceedings, lis pendens, CBN guidelines on instant interbank transfers (NIP), and anti-money laundering (AML/CFT) frameworks.
• Technical & Process Skills: Ability to analyze transaction logs, account histories, and bank statements alongside complex court affidavits.
• Stakeholder Management: Exceptional written and verbal communication skills with the ability to interface effectively with internal tech/NIP teams, and executive management.
• High Integrity & Sound Judgment: Strong problem-solving capabilities with a high level of discretion in handling sensitive financial data and law enforcement requests.

Why Join Us?

• Direct exposure to cutting-edge payment infrastructure and high-volume financial dispute resolution.
• Dynamic work environment with significant room for professional growth in tech and financial law.
• Competitive compensation package and health benefits.

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Job Summary

• PalmPay is seeking a passionate, strategic, and detailoriented Online Merchant Business Manager to drive online merchant acquisition, growth, and retention. 
• The ideal candidate will identify business opportunities, onboard merchants, and expand PalmPay’s online payment solutions — including  Pay with Transfer ,Pay with Wallet , and  Payouts  — across multiple sectors.
• This role requires strong analytical ability, sales acumen, and relationship management to optimize merchant performance and enhance transaction volumes through PalmPay’s ecosystem.

Key Responsibilities

• Develop and execute merchant acquisition and growth strategies to increase online transaction volume and revenue.
• Identify, engage, and onboard new fintech, ecommerce, and digital service merchants across diverse industries.
• Build and manage relationships with key online merchants, payment gateways, and PSP partners.
• Collaborate with internal teams (Product, Tech, Risk, Compliance) to ensure seamless merchant integration and onboarding.
• Analyze merchant performance data to identify trends, opportunities, and revenue optimization strategies.
• Drive merchant retention through proactive engagement, service quality, and solution enhancement.
• Ensure all activities comply with card scheme rules, AML/CFT requirements, and internal risk policies.
• Stay informed on emerging trends in payment technology, digital commerce, fraud prevention, and regulatory developments.

Requirements

• Bachelor’s Degree or HND in Business, Marketing, Finance, or a related field.
• Proven experience in Onlinemerchant acquiring, fintech sales, or online paymentgateway management.
• Strong understanding of online payment channels — Card, Transfer, Wallet, USSD, and API integrations.
• Excellent communication, presentation, and negotiation skills.
• Highly result-oriented, self-driven, and capable of meeting sales and revenue targets.
• Strong knowledge of local business markets and digital commerce environments
• Ability to work independently while coordinating effectively with cross-functional teams.

Preferred Skills & Attributes:

• Solid understanding of the fintech and payment ecosystem in Africa.
• Online Merchant sales
• Familiarity with API-based merchant integrations.
• Analytical mindset with ability to interpret transaction data and identify growth drivers.
• Passion for digital innovation, financial inclusion, and customer-centric solutions.

Why Join PalmPay?

• Be part of one of Africa’s fastest-growing fintech companies.
• Competitive compensation and performance-based incentives.
• Opportunity to impact the future of digital payments across emerging markets.

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Department: Sales

Job Summary

• The Sales Manager manages BNPL sales promoters across partner stores.
• The role ensures promoters achieve financing sales targets, maintain accurate KYC documentation, follow BNPL processes, and deliver excellent customer service.
• Also coordinates with underwriting, verification, and collections teams to ensure smooth customer approvals, disbursement, and onboarding.

Key Responsibilities

• Supervise and monitor the performance of BNPL sales promoters.
• Drive daily, weekly, and monthly financing sales targets and conversion rates.
• Ensure complete and accurate KYC documentation from promoters.
• Review applications before submission to minimize rejection rates.
• Handle escalated customer issues on eligibility, repayment, and financing terms.
• Liaise with underwriting and verification teams to resolve pending applications.
• Track promoter performance, approval rates, and store-level issues.
• Ensure promoter compliance with risk controls and fraud-prevention guidelines.
• Oversee device display standards and stock rotation in partner stores.
• Maintain strong relationships with store managers.
• Conduct coaching, field support, and performance reviews for promoters.
• Prepare and submit daily sales and operational reports.

Requirements

• HND/B.Sc. in Business, Marketing, or related fields.
• 2-3 years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
• Strong understanding of customer onboarding, KYC, and credit processes.
• Leadership experience managing field teams.
• Excellent communication and customer-service skills.
• Good analytical and reporting ability.
• Willingness to work across multiple store locations.