Jobs at Givanas Group of Companies

Job Brief

• We are looking for a qualified Sales administrator to join our sales team and help us achieve our goals.
• You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives.
• Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices.
• If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.
• Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.

Responsibilities

• Process orders via email or phone
• Check data accuracy in orders and invoices
• Contact clients to obtain missing information or answer queries
• Liaise with the Logistics department to ensure timely deliveries
• Maintain and update sales and customer records
• Develop monthly sales reports
• Communicate important feedback from customers internally
• Ensure sales targets are met and report any deviations
• Stay up-to-date with new products and features

Requirements and skills

• OND / HND qualification
• 2 years Proven work experience as a Sales administrator or Sales support agent
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines
• Certification in Marketing, Sales or relevant field is a plus.

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Objectives

• This individual will specialize in implementing cost-effective import documentation for imported consignments with a view of achieving a timely clearance of items from the ports/border entries by the company’s import policies & procedures.

Duties & Responsibilities

• To manage a system that provides information on cargo arrivals, pre-alerts, and ship’s berthing.
• To provide daily reports on the statuses of the clearing processes of imported items.
• To provide effective support to the Assistant Manager – Documentation, in all his areas of responsibility.
• To maintain a register of dispatches/deliveries of cleared consignments.

Requirements / Key Competencies

• B.Sc / HND in Social Sciences, or any related field.
• Minimum of 3 years relevant experience in similar positions.
• Relevant professional qualification is an advantage.
• Strong communication, negotiation & leadership skills
• Proficient in MS Office Suite (such as: Word, Excel & PowerPoint)
• A good team leader.
• Age 30-35 years.