Latest Jobs at CMTrading

REQUIREMENTS (Skills & Qualifications):

• High school diploma or equivalent; a bachelor's degree in a relevant field is a plus.
• Have 2 years of previous experience as a Retention Agent in a CFD company/ Forex Brokerage.
• Experience in account management, or sales role, focused on customer service retention specific to leveraged products and the effects on client accounts (Margin Call, Maintenance Margin etc).
• Excellent interpersonal and communication skills, both verbal and written.
• Strong problem solving and conflict resolution abilities.
• Have advanced knowledge of the CFD industry and its relevant products (FX/Shares/Commodities/Crypto etc).
• Possess the ability to explain fundamental industry related terms and concepts accurately and easily.
• Ability to read, analyze graphs and apply technical analysis on financial instruments.
• Ability to empathize with customers, understand their perspectives, and provide effective solutions.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Analytical mindset with the ability to interpret customer data and draw actionable insights.
• Self-motivated/target-driven, with the ability to work effectively both independently and as part of a team.
• Adaptability to handle diverse customer personalities and situations.
• Knowledge of the industry and market trends affecting customer retention.

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REQUIREMENTS (Skills & Qualifications):

• High school diploma or equivalent; a bachelor's degree in business or in a related field is a plus.
• Proven experience in Sales, preferably in a B2B or B2C environment.
• Excellent communication and presentation skills, both verbal and written.
• Strong persuasion and negotiation abilities.
• Results-oriented mindset with a track record of meeting or exceeding Sales targets.
• Self-motivated and driven to succeed, with a competitive spirit.
• Ability to build rapport and establish relationships with customers.
• Proficiency in using CRM software and other sales tools.
• Strong organizational and time management skills.
• Adaptability to work in a fast-paced and dynamic sales environment.
• Knowledge of the financial industry, financial market trends, and customer needs related to the company’s products/services.