Job at the Concept Group

Job Summary

• We are looking for a detail-oriented and analytical Reconciliation Officer to join our team.
• The ideal candidate will be responsible for ensuring the accuracy and completeness of financial transactions through effective reconciliation processes and timely resolution of discrepancies.

Key Responsibilities

• Perform daily reconciliation of bank statements against ERP and general ledger balances.
• Investigate unreconciled transactions, failed postings, duplicate entries, and suspense items.
• Monitor and resolve settlement exceptions within approved timelines.
• Generate reconciliation and exception reports for management review.
• Liaise with internal teams to resolve discrepancies and posting issues.
• Maintain proper documentation and audit trails for reconciliation activities.
• Support audit exercises and ensure compliance with financial control processes.

Requirements

• Bachelor’s Degree in Accounting, Finance, Economics, Banking, or related field.
• 2–4 years’ experience in reconciliation, finance operations, accounting, or financial control.
• Strong understanding of ERP systems, banking operations, and ledger management.
• Proficiency in Microsoft Excel and financial reporting tools.
• Strong analytical and problem-solving skills.

Skills & Competencies:

• Financial Reconciliation & Analysis.
• Attention to Detail.
• Data Interpretation & Reporting.
• Stakeholder Communication.
• Time Management.
• Operational Risk Awareness.

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Job Summary

• We are a dynamic organization seeking a competent and proactive IT Support Engineer to join our team and support internal IT operations.
• The IT Support Engineer will be responsible for providing technical support to internal users, maintaining IT systems, and ensuring efficient operation of hardware and infrastructure.

Key Responsibilities

• Provide first and second-level technical support to users
• Troubleshoot hardware and software issues
• Log, track, and resolve IT support tickets
• Support desktops, laptops, printers, telephones, and mobile devices
• Manage IT asset inventory and conduct regular audits
• Configure and deploy new systems and devices
• Support Active Directory and access control systems
• Document troubleshooting procedures and IT processes.

Key Performance Indicators (KPIs)

• Achieve 90% ticket resolution within SLA
• Respond to support requests within 30 minutes
• Maintain 100% accuracy in asset inventory
• Ensure high user satisfaction (minimum 4.5 rating).

Qualifications & Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified, ITIL)
• Proven experience in IT support, system administration, or networking
• Good knowledge of current IT tools and systems
• Ability to provide 1st and 2nd level support.