Jobs at Virginrose Resorts

RESPONSIBILITIES

• Greeting and welcoming guests upon arrival.
• Performing all check-in and check-out tasks.
• Answering inquiries from guests about hotel services, facilities, and hours of operation.
• Managing online and phone reservations.
• Informing customers about payment methods and verifying their credit card data.
• Registering guests collecting necessary information (like contact details and exact date of their stay).
• Ensuring all guest information is accurate and up to date.
• Providing information about the hotel, available rooms, rates and amenities.
• Responding to clients complaints in a timely and professional manner.
• Liaising with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests needs.
• Upselling additional facilities and services, when appropriate.
• Maintaining updated records of bookings and payments.
• Maintaining a clean and organized front desk area.

REQUIREMENTS

• Candidates should possess a degree in hotel management or other relevant field.
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role is a plus.
• Experience with hotel reservations software, like Biodux is a plus.
• Customer service attitude.
• Excellent communication and organizational skills.

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• Responsible for performing cleaning and sanitation functions where assigned within the facility.
• Sweeping, vacuuming, mopping floors/spills, dust mopping, cleaning tables, emptying trash receptacles, cleaning/stocking restrooms.
• Stocking, maintaining and transporting housekeeping supply cart on a daily basis.
• Using appropriate equipment and supplies where required.
• Assist in maintaining the inside of the building to ensure cleanliness and safety.
• Performing all other duties as assigned by immediate supervisor.
• Providing excellent customer service to customers and guests.
• Contacting the Front desk as needed to retrieve lost customer items.

REQUIREMENTS

• Candidates should possess an SSCE qualification with a minimum of two years relevant experience as a Housekeeper as stated above.
• Capable of working at a fast pace.
• Ability to work independently and also as a team with other members.
• Candidate must reside or be willing to work in Lagos.