Quality Control (QC) Manager at Westbridge Industries Limited

Job Summary

• The Quality Control Laboratory Officer is responsible for conducting laboratory analyses and inspections to ensure that raw materials, in-process products, and finished goods meet established quality standards, regulatory requirements, and company specifications.
• The role supports manufacturing operations by identifying quality issues, maintaining accurate laboratory records, and ensuring compliance with quality management systems and good laboratory practices.

Key Responsibilities

• Perform physical, chemical, and microbiological tests on raw materials, packaging materials, in-process samples, and finished products according to approved procedures.
• Conduct routine laboratory analyses using standard testing methods and laboratory equipment.
• Record, Review, and interpret test results accurately and promptly.
• Verify that products comply with internal specifications, customer requirements, and applicable regulatory standards.
• Monitor production processes and provide timely feedback to production teams on quality-related issues.
• Investigate non-conforming materials, out-of-specification (OOS) results, and customer complaints related to product quality.
• Prepare and maintain laboratory documentation, including test records, certificates of analysis, and quality reports.
• Ensure calibration, maintenance, and proper operation of laboratory equipment and instruments.
• Maintain laboratory inventory, including reagents, consumables, and reference standards.
• Adhere to Good Laboratory Practices (GLP), health and safety procedures, and environmental regulations.
• Participate in internal audits, external audits, and continuous improvement initiatives.
• Assist in the development, review, and update of standard operating procedures (SOPs) and test methods.
• Support implementation and maintenance of quality management systems such as ISO standards.

Qualifications and Experience

• Bachelor's Degree in Chemistry, Biochemistry, Industrial Chemistry, Microbiology, Chemical Engineering, Food Science and Technology, or a related field, Masters’ Degree preferred.
• 8 – 10 years of relevant laboratory and Quality Control experience in a reputable manufacturing company is a must.
• Experience with quality management systems and laboratory documentation.
• Familiarity with applicable industry regulations and standards.

Required Skills and Competencies:

• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Knowledge of laboratory testing techniques and equipment.
• Proficiency in data recording, analysis, and report writing.
• Good understanding of statistical quality control principles.
• Ability to interpret specifications, procedures, and technical documents.
• Strong communication and teamwork skills.
• Good organizational and time-management abilities.
• Proficiency in Microsoft Office applications and laboratory information management systems (LIMS).
• Percentage of tests completed within specified turnaround times.
• Number of out-of-specification results investigated and resolved.
• Laboratory compliance with audit requirements.
• Accuracy and completeness of laboratory records.
• Equipment calibration and maintenance compliance rate.
• Reduction in product defects and customer complaints.
• Adherence to safety and regulatory requirements.