Jobs at Strivo Labs

Role Summary

• We are seeking an experienced and results-driven Project Manager to lead the successful delivery of complex, high-value projects and events from initiation through completion. 
• The ideal candidate will be responsible for overseeing project planning, execution, stakeholder management, budgeting, risk management, and team coordination while ensuring projects are delivered on time, within budget, and to the highest quality standards.
• This role requires a strategic thinker with strong leadership capabilities, commercial awareness, and the ability to manage multiple projects simultaneously. 
• The successful candidate will work closely with cross-functional teams including Creative, Production, Technical, Logistics, and Operations to deliver exceptional client experiences and business outcomes.

Key Responsibilities

Project Planning & Delivery:

• Lead the end-to-end management of assigned projects and events from concept development to post-project closeout.
• Translate client requirements into detailed project plans, timelines, deliverables, and execution strategies.
• Develop and manage project schedules, resource plans, and implementation roadmaps.
• Ensure projects are delivered within agreed scope, budget, timelines, and quality standards.
• Monitor project progress and proactively address issues that may impact delivery.

Project Coordination & Execution:

• Coordinate cross-functional teams to ensure seamless execution of project activities.
• Align creative, technical, production, logistics, and operational requirements throughout the project lifecycle.
• Manage project dependencies, priorities, and resource allocation.
• Facilitate project meetings and ensure clear communication among stakeholders.
• Drive accountability across teams to achieve project objectives.

Financial & Commercial Management:

• Develop and manage project budgets and financial forecasts.
• Monitor project expenditures and ensure effective cost control.
• Identify opportunities for cost optimization while maintaining quality standards.
• Review vendor quotations and negotiate favorable commercial terms where necessary.
• Support invoicing, project reconciliation, and financial reporting activities.

Client & Stakeholder Management:

• Serve as the primary point of contact for assigned clients and project stakeholders.
• Build and maintain strong client relationships through effective communication and service delivery.
• Lead project presentations, status meetings, and stakeholder engagement sessions.
• Manage client expectations and resolve project-related concerns professionally.
• Ensure a high level of client satisfaction throughout the project lifecycle.

Team Leadership & Development:

• Provide leadership, coaching, and guidance to Project Coordinators, Project Associates, and project teams.
• Foster collaboration, accountability, and high performance across project teams.
• Support employee development through mentoring and performance feedback.
• Identify skills gaps and recommend training opportunities where necessary.
• Contribute to performance evaluation and succession planning initiatives.

Vendor & Partner Management:

• Manage relationships with vendors, contractors, and external service providers.
• Oversee vendor selection, onboarding, performance monitoring, and compliance.
• Ensure vendors meet agreed service levels, quality expectations, and project requirements.
• Resolve vendor performance issues and contractual concerns when necessary.
• Support the development of a reliable and high-performing vendor network.

Risk, Quality & Compliance Management:

• Identify and assess project risks, dependencies, and potential challenges.
• Develop mitigation plans and contingency strategies to minimize project disruptions.
• Ensure compliance with company policies, operational procedures, safety standards, and regulatory requirements.
• Conduct quality assurance reviews throughout project execution.
• Maintain project documentation and governance standards.

Event & On-Site Management:

• Lead on-site execution for assigned projects and events.
• Coordinate internal teams, vendors, and stakeholders during live project implementation.
• Monitor project activities in real time and resolve issues promptly.
• Ensure seamless delivery and exceptional execution standards.
• Maintain professionalism and sound decision-making under pressure.

Reporting & Continuous Improvement:

• Prepare regular project status reports and executive updates.
• Conduct post-project reviews and lessons-learned sessions.
• Document project insights, recommendations, and best practices.
• Drive continuous improvement initiatives to enhance project delivery efficiency and effectiveness.
• Provide strategic feedback to senior management on project performance and opportunities for improvement.

What Success Looks Like

• Successful delivery of projects within scope, budget, and timeline.
• High client satisfaction and repeat business opportunities.
• Effective management of project risks and resources.
• Strong team performance and stakeholder collaboration.
• Consistent achievement of project quality and commercial objectives.

Requirements

Education:

• Bachelor's Degree in Project Management, Business Administration, Event Management, Engineering, Operations Management, or a related field.
• Professional certifications such as PMP, PRINCE2, Agile, Scrum, or equivalent will be an added advantage.

Experience:

• Minimum of 7–10 years of experience in Project Management, Event Management, or a related field.
• Proven experience managing large-scale, complex, or international projects and events.
• Demonstrated success in leading cross-functional teams and multiple concurrent projects.
• Strong experience in budgeting, cost control, stakeholder management, and project governance.
• Experience within events, hospitality, production, marketing, or project-based environments is highly desirable.

Core Competencies:

• Advanced project planning and execution skills.
• Strong leadership and people management capabilities.
• Excellent stakeholder and client relationship management.
• Strong budgeting, financial management, and commercial acumen.
• Exceptional communication, negotiation, and presentation skills.
• Strong problem-solving and decision-making abilities.
• Risk management and contingency planning expertise.
• Ability to thrive in fast-paced and high-pressure environments.
• Strong organizational and multitasking skills.
• High attention to detail and commitment to quality delivery.
• Proficiency in project management tools and Microsoft Office Suite.

Working Conditions:

• May require extended working hours during project delivery periods.
• Local and international travel may be required.
• Weekend and public holiday work may occasionally be necessary based on project demands.
• Fast-paced and deadline-driven environment.

Career Progression:

• Project Manager → Senior Project Manager → Head of Project Management → Project Director → Chief Operating Officer (COO).

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Role Overview

• The Key Account Manager is responsible for managing and growing relationships with assigned strategic clients while driving revenue generation, business expansion opportunities, excellent customer experience, account retention, and seamless service delivery.
• The role serves as the primary point of contact for key customers and is responsible for understanding client needs, driving account profitability, supporting strategic business growth, resolving operational concerns, and identifying opportunities for upselling, cross-selling, and expansion of organizational products and services.

Key Responsibilities

Account Management & Client Relationship Management:

• Manage and maintain relationships with assigned key accounts.
• Serve as the primary liaison between clients and the organization.
• Understand client business needs and provide appropriate solutions.
• Ensure timely resolution of customer issues, complaints, and escalations.
• Conduct regular account reviews and client engagement meetings.
• Maintain high customer satisfaction and retention levels.

Revenue Growth & Business Development:

• Drive revenue growth within assigned accounts.
• Identify upselling, cross-selling, and business expansion opportunities.
• Develop proposals, quotations, and presentations for clients.
• Negotiate pricing, contracts, and commercial terms within approved limits.
• Monitor account profitability and performance.

Sales Operations & Reporting:

• Maintain accurate account records, sales activities, and pipeline updates.
• Prepare periodic account performance reports and forecasts.
• Track customer usage trends, engagement, and commercial activities.
• Ensure compliance with internal sales processes and documentation requirements.
• Follow up on invoices, payments, and account reconciliations where required.

Customer Experience & Service Coordination:

• Coordinate with Operations, Customer Experience, Finance, and Technical teams to ensure seamless service delivery.
• Ensure client requests and concerns are properly communicated internally.
• Monitor service quality and ensure agreed service standards are maintained.
• Support onboarding and implementation processes for new clients.

Market Intelligence & Strategic Input:

• Monitor competitor activities and market trends.
• Provide feedback on customer behavior, product performance, and market opportunities.
• Recommend improvements to products, services, and customer engagement strategies.

Key Performance Indicators (KPIs)

• Account retention and customer satisfaction rates.
• Revenue growth from assigned accounts.
• Upselling and cross-selling performance.
• Client engagement and response timelines.
• Resolution turnaround time for customer issues.
• Account profitability and payment recovery.
• Compliance with reporting and process requirements.

Qualifications & Experience

• BSc./HND in Business Administration, Marketing, Management, or related field.
• Minimum of 5 years relevant experience in sales, account management, and business development.
• Experience managing corporate or enterprise accounts.
• Experience in technology, fintech, mobility, energy, fuel solutions, or related industries is preferred.

Required Skills & Competencies:

• Strong relationship management and customer service skills.
• Excellent communication and negotiation abilities.
• Strong organizational and multitasking skills.
• Problem-solving and conflict-resolution capabilities.
• Commercial awareness and analytical thinking.
• Ability to manage multiple accounts simultaneously.
• Proficiency in CRM systems and Microsoft Office Suite.
• Attention to detail and process compliance.

Behavioral Expectations:

• Demonstrates professionalism and accountability.
• Maintains confidentiality of client and company information.
• Exhibits responsiveness and customer-centric behavior.
• Works collaboratively across departments.
• Demonstrates initiative, ownership, and reliability.