Jobs at Stretch-it Concepts

Duties & Responsibilities

• Defining project objectives, project scope, roles & responsibilities.
• Defining resource requirements and managing resource availability & allocation – both internal and third party.
• Outlining a budget based on requirements and tracking costs to deliver project on budget.
• Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
• Managing delivery of the project according to this plan.
• Tracking project and providing regular reports on project status to project team and key stakeholders.
• Managing and adjusting for any changes in project scope, schedule and / or budget.
• Identifying and mitigating potential risks.
• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.
• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement

KPIs

• Ensure 100% on quality for all projects.
• Achieve 5% Change Request or upselling on projects bookings (%)
•  Maintain maximum of +7% project budget variance (%)
• Meet 90% SLA performance, zero escalation on project (maximum of 5 escalation per quarter)
• Achieve Average Project Cost Performance Index of 1 (#)
• Achieve Average Project Schedule Performance Index of 1 (#)
• Achieve Customer Satisfaction level of 90% (%)
• Achieve Project Billing Forecast Quality of 95% (%)
• Excellent reporting.

Requirements

• Bachelor's degree in computer science, business, or a related field
• 3-5 years of IT project management experience
• PMP, Prince2 or AgilePM
• Business &; commercial acumen and excellent stakeholder management skills are also essential.
• Analytical skills are necessary in order to correctly identify risksand solve any problems which may arise throughout the project.
• Budgeting skills.
• Time management skills
• Good Communication and effective stakeholder management
• Conflict resolution skills.
• Good team player and an effective leader who is able to motivate their project team.
• Proven ability to solve problems creatively
• Strong familiarity with project management tools, methodologies,
  and best practices
• Experience seeing projects through the full life cycle
• Excellent analytical skills
• Strong interpersonal skills and resourcefulness
• Proven ability to complete projects according to outlined scope, budget, and timeline.

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Job Summary

• Provide Technology Vision and Leadership in developing, managing, and implementing IT/Business Innovation strategy.
• Liaise with the Business, Manager and Leaders to identify business opportunities and processes that will generate revenue and solve problems using up-to-date technology solutions.

Duties & Responsibilities

• Define the technology strategy, and roadmap in alignment with the organization's services business strategy.
• Manage data management and protection, Information security and riskmanagement.
• Prepare and present executive-level presentations, business cases, and reports supporting the support operation strategy and the function, including representing complex data in a simple yet compelling way to support your position.
• Define, develop and manage a comprehensive and integrated ITSM landscape based on best-practice processes, disciplines, and related toolsets.
• Provide direction on how emerging technologies should be incorporatedbinto our support services to deliver the overall strategy successfully.
• Provide strategic direction and oversight for the full life cycle of design, development, operation, and support of IT systems.
• Develop and control the annual IT and operation budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within the plan.
• Develop the maturity of support hub to improve efficiency, deliver innovations, and collaborate with other businesses.
• Provide strategic direction and oversight for the full life cycle of design, development, operation, and support of IT systems.
• Run and maintain IT operations through all or some of the following: IT service management, vendor management, customer management, shared IT services, data center, telecommunications, and security.

KPIs

• System Uptime 90%
• Incident Response Time 90%
• Internal Customer Satisfaction 90%
• Disaster Recovery Readiness 100%
• New Technology Innovation & Adoption

Experience & Qualification

• B.Sc Degree / HND in Computer Science or any related field
• Minimum 7 years with bachelor’s degree in Computer Science or any related field
• A minimum of 7 years of IT Solution experience with a BSc degree or HND.
• Experience in a technology services organization.
• Experience in managing a team of more than ten or more individuals.
• Business capability modeling and customer journey mapping techniques.
• Experience in managing complex IT projects.
• Cisco, Sophos, ITIL.