Jobs at mDoc Healthcare

The position:

• In this position, you will be a part of the team cohort providing direct (virtual and in-person) self-management support services to different cohorts of members. Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members. Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action. You must be data-driven or willing to be data-driven.
• Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers. Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.

The Project Manager will:

• Assist in implementation of project activities in accordance with the work plan and work with external and internal stakeholders to ensure successful achievement of the KPIs.
• Use Jira and other technology tools to proactively manage the team’s complex plans
• Lead the daily huddles with the clinical and management team
• Prepare administrative documents, collect and compile inputs to documents
• Collect, compile, and organise background materials, documents and other materials for meetings
• Performs reporting as needed; compiles data, and generates reports and decks as needed
• Create monthly plans for virtual training needs and plan for resource
• Initiates meetings with stakeholders and team, prepares communication to summarize discussions and action items in meetings - internal and client meetings.
• Manage logistics with external partners and stakeholders for tele-education programs and other efforts.
• Document meeting discussions and decisions into meeting minutes and follow up on post-meeting action items as designated during project meetings.
• Conduct reviews of projects for action items and recommend solutions.
• Provide general assistance to the program and project team(s) as needed.
• Distribute communications related to program and project plan activities.
• Schedule meetings for program and project plan activities.
• Compile and publish weekly project status reports for leadership and project sponsors, project teams and other key project stakeholders. Travels as needed to oversee the project and meet with external and internal stakeholders.
• Collaborate and problem solve cross-functionally.

Requirements

• Master’s degree or MBBS with 5-7 years experience.
• Interest or experience in health preferred.
• Excellent problem solving, communication and "person-centered" skills
• High level of organizational management capability and prioritization as well as the ability to break the ‘big picture’ into step wise different pieces.
• Proficiency in Microsoft Office applications
• Ability to establish and maintain effective and healthy working relationships with co-workers, managers and clients
• Ability to perform several tasks simultaneously to meet deadlines is necessary
• Demonstrates ability to work with confidential and sensitive data.

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The role:

• In this role, you will be responsible for the tech-enabled hubs growth and operations. Your work will frequently be field-based, extending out in the surrounding neighborhood and community. The Clinical Project Manager will play an vital role in operationalizing our care model in the practice setting. In this position, you will manage the day-to-day operations of the clinical team and of the hubs and establish an environment in which our care model can thrive. You will also be responsible for the growth of the hubs and the sales that come through the hubs. You’ll work with the Hub’s clinical team to implement the self-care model and product workflows, implement a structure for ongoing measurement and improvement of hub operations and sales, and ensure compliance with policies and procedures. Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.

Requirements

• Medical degree required.
• Masters degree preferred.
• Experience in healthcare operations and sales a plus and managing cross-functional teams

First and foremost we are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness. You must be someone who is comfortable with technology, working remotely and supporting your groups of individuals remotely. You must be responsive to their needs and willing to be adaptive

• Ability to use a variety of computer systems, including practice management and electronic health record systems
• Prior experience managing staff in a health setting and work well with clinical teams
• Empathetic, patient, hard working problem solver
• Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
• Passion for improving health care experience, outcomes and costs
• Fluency in English required. You will be assessed for your presentation and writing skills.

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Job Responsibilities:

• Serves customers by selling DTC self-care subscriptions and products and meeting customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Orchestrates virtual sales channels, including social media, presentation technology, and webinars.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Primarily commission based.

Sales Representative Skills and Qualifications:

• Customer service
• Motivation for sales
• Meeting sales goals
• Closing skills
• Territory management
• Prospecting skills
• Negotiation skills
• Self-confidence
• Product knowledge
• Presentation skills
• Client relationships
• Scientific knowledge
• Positive, go-getter attitude required with integrity
• Excellent research and analytical abilities and quantitative skills;
• Strong written and oral communication skills in English;
• High levels of organization and attention to detail;
• Sound judgment and initiative and strong work ethic;
• Ability to multi-task and function in an ever-changing, fast paced startup environment;
• Ability to work independently in a flexible small-business environment;
• Proficiency in using Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint;
• Comfort and/or interest in learning how to use technology for project management a
• Strong affinity for customer service.
• Excellent organizational and time-management skills.
• Ability to support, communicate, and teach the unique culture and values of mDoc

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The position:

• In this position, you will be a part of the team cohort providing direct (virtual and in person) self-management support services to members via our innovative self-management model.
• You will be expected to follow evidence-based guidelines for care while contextualizing to the needs of the members.
• The Hub Ambassador will work in person 6 days a week including Saturdays (half day) and will be responsible for members/ individuals and will work in collaboration with other members of a virtual team to help them meet their wellness and health needs.
• The hub ambassadors work with individuals and navigate them through their care journey at our NudgeHubs while encouraging them to take a lead role in their wellness by providing them with tools and support to make the right kinds of lifestyle modifications. Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
• Providing optimal member-centered care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action. You must be data-driven or willing to be data-driven such that you are looking constantly at your member needs, responding to them and also looking at population level data and coming up with ideas on how to drive continued engagement and adherence.
• We are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness. You must be someone who is comfortable with technology, working remotely and supporting your groups of
• individuals remotely as well as in person. You must be responsive to their needs and willing to be adaptive.

Key Responsibilities

Hub Management:

• Oversee daily operations of the health hub, ensuring a welcoming and efficient environment. Drive subscription uptake by members.
• Coordinate health education sessions, screenings, and other health-related activities.
• Ensure the hub is stocked with necessary supplies and educational materials.

Community Engagement:

• Build and maintain strong relationships with community members, local leaders, and other stakeholders.
• Conduct outreach activities to promote hub services and health education programs.
• Collect and address feedback from community members to improve service delivery.

Healthcare Delivery:

• Provide primary healthcare services, including health assessments, basic treatments, and referrals.
• Educate community members on self-care practices, disease prevention, and healthy lifestyles.
• Assist in the implementation of telehealth services and digital health tools.

Requirements:

• Community Health Extension Workers (CHEW) required
• Nursing/midwifery, psychology, counseling, health education, exercise science, nutrition and dietetics, etc. preferred but not required
• Minimum 2 years of experience working as a CHEW in health promotion, chronic illness management preferred.
• Excellent verbal and written communication skills
• Ability to actively support, communicate, and teach the unique culture and values of mDoc
• Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology
• Passion for improving health care experience, outcomes and costs
• Interest in reviewing and responding to patient and population health data
• Fluency in English required.
• Strong communication and "person-centered" skills
• Must be based in Lagos, ideally in Ikorodu