Latest Jobs at Damen Shipyards Group

Reference Number: NL01412
Location: Port Harcourt, Rivers

Background

• The Nigeria Service Hub team is responsible to provide customers in the region with a local point of contact, fast response times, and a personal approach.
• The Service Hub’s broad scope will provide customers support with warranty and maintenance issues of their vessels.
• From the hub, Damen will also provide a range of training courses to its clients, including vessel familiarisation and maintenance.
• The services and accessibility offered by Damen’s Nigeria Hub are paired with a wealth of information and connectivity accessible via diverse web portals like Trition and the MyDamen web portal.

The Role

• Are you a good fit for the Project Engineer / Coordinator position at Damen Services now or in the near future?
• As Project Engineer you work in a hybrid position where you will be responsible for the delivery of warranty support to multiple vessels, train the clients and act as a field service engineer who will be expected to conduct some “hands-on” tasks and small projects. This is a good fit if you like to:
  • Evaluate incoming warranty requests from our customers;
  • Provide pro-active solutions and proposals to our clients;
  • Coordinate, monitor and supervise the service activities to be carried out, occasionally also on location;
  • Ensure proper (technical) preparation of the assignment;
  • Attend other Damen projects such as warranty support and client visits.

Key Accountabilities

• Evaluate incoming warranty requests from our customers;
• Provide customers with advice, both verbal and written;
• Coordinate, guide and monitor planned services activities, occasionally partly on location;
• Ensure proper (technical) preparation of the assignments (planning in time, personnel and budget).

Skills & Experience

• Engineering qualification at Bachelor's level or equivalent working level;
• Proven experience in a service organization like a Maritime, Mechanical, or Electrical Engineering;
• Solid project management and service skills;
• Good command of the English language, both verbal and written;
• Excellent and effective communication and advisory skills with both team members and external stakeholders;
• Result-oriented Project Engineer with initiative and project management skills;
• A capable hands-on engineer with a proven track record in the maritime sector of Operate, Diagnose, Maintain and Repair;
• Decisive and at the same time flexible in approach, working methodically;
• Pragmatic and persuasive with a solid personality, fitting within a dynamic organization with a hands-on culture;
• Able to influence, put things into perspective and also knows how to have the patience that is sometimes needed to achieve results;
• Well able to manage expectations.

What We Offer
At Damen we realize that supporting and managing many talented individuals is of great essence. We understand that the key to success is to find the right person for the right job. That is why we continuously invest in your development. Damen offers you (in case of full time employment):

• A competitive salary and benefits;
• A dynamic international working environment focusing on technology and innovation;
• Continuous focus on professional and personal development through our Damen Academy.

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Reference Number: NL01423
Location: Port Harcourt, Rivers
Employment Type: Full-time
Teams: Repair & Services
Product Group: Damen Services
Company: Damen Shipyards Gorinchem

Overview

• Services Operations is the heart of Damen Services, which delivers its services to the clients of Damen Shipyards as a total services solution provider. Damen Services provides a wide range of customer support services around the world for all aspects of the commissioning, deployment, and lifetime extension of the ships and installations that have been supplied by the company. Its primary focus is the provision of customer services in relation to commissioning, repairs, guarantee support, servicing, and maintenance.
• Organising training sessions for crew members, the delivery of ships, maintenance management, and the supply of parts during construction work are also part of the services portfolio.
• An example of Non-maritime deliverables are the supply of equipment (dredge pumps, pontoons, systems, etc.). As a total services provider and business partner of the clients of Damen Shipyards, Damen Services is also responsible for the deployment of human resources for structural and long-term projects.

The Role

• Damen Services has initiated, in close cooperation with our the various Sales divisions, the set up of several Service Hubs on strategic locations worldwide. The service hubs are responsible for carrying out all warranty related- and commercial projects and support part sales, with a high focus on taking into account customer satisfaction, project costs and quality.
• We are looking for a Service Hub Manager for the location Port Harcourt - Nigeria.
• As a Service Hub Manager you are responsible for the entire Service Hub organization. You support and coordinate all warranty and commercial projects using (local) resources and (local) personal. You make sure that all required parts are available and you coordinate with the local customers about planning and execution of projects.
• At the same time you are in close contact with the account team in Gorinchem in order to have them informed about project developments and aligning the communications towards our customers.
• You will report to the Manager Service Hubs.

Key Accountabilities

• Set up the Service Hub organization abroad.
• Ensuring the workforce in the short and longer term, so that the appropriate personnel is available in time to perform service and maintenance, construction supervision and commissioning.
• Responsible for all (warranty and commercial) projects which are assigned to the Hub with a focus on control on quality, time and budget.
• Conducting performance appraisal and assessment interviews with the local staff.
• Monitoring the operational implementation processes and initiate and evaluate improvements on the process level.
• Conducting consultations with the (potential) customer about the technical, functional and other specifications of possible assignments.
• Conducting (organization) surveys, drawing up quotations, monitoring agreements with customers, signaling deviations and making of additional agreements both internal and with customers.

Skills & Experience

• Bachelor's Degree in Mechanical Eengineering, Ship or Maritime Engineering.
• A minimum of 5 years relevant work experience in an (international) service organization, preferably in the maritime sector.
• Preferable experience with setting up a (Service) Hub at least experience working abroad within the maritime area.
• You are a people manager with managerial experience. A strategic thinker with excellent overview and good communication skills.
• As a international company we would like to be flexible regarding the housing, location and traveling for this job. This will be coordinated with the candidate.

What We Offer
At Damen we realize that supporting and managing many talented individuals is of great essence. We understand that the key to success is to find the right person for the right job. That is why we continuously invest in your development. Damen offers you (in case of full time employment):

• A competitive salary and benefits;
• A dynamic international working environment focusing on technology and innovation;
• Continuous focus on professional and personal development through our Damen Academy.