Jobs at Stanbic IBTC

Job Description

• To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions.

Key Responsibilities

• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

Qualifications

• University Degree
• Experience Required
• 5-7 years
• Experience of the bank's products, processes and systems. Experience within a contact centre environment. Experience in sales campaigns and client onboarding.

Additional Information
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People.

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics
• Query Resolution
• Telephone Caller Handling.

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Job Description

• Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization.
• The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.
• The key responsibilities listed below, show the required knowledge for sales and relationship management roles.
• Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

Qualifications

• First degree in any field.
• Minimum of 3 - 6 years’ experience
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Additional Information
Behavioural Competencies:

• Generating Ideas
• Developing Strategies
• Interpreting Data
• Convincing People
• Team Working.

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Account opening and maintenance
• Product Related Systems.