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  • Posted: Apr 15, 2021
    Deadline: Apr 23, 2021
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  • Air Peace comes on board with an unparalleled safety consciousness second to none, guaranteeing the satisfaction of our travelers across the Globe! With seven Aircraft - 3 state of the art Dornier 328 Jets and 4 Boeing 737-500 sp (special performance) jets, our travelers can be rest assured that their journeys will feel like holidays be you on vacation or a ...
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    Passenger Service Executive

    Job Summary

    • Coordinates the delivery of excellent customer Service while handling passenger reservations, check-in, boarding, reconciliation, etc.

    Key Accountabilities and Responsibilities

    • Providing a frontline point of presence for passenger enquiries in a friendly manner.
    • Assist passengers with fare quotes, reservations, revalidations, rebooking and upgrades.
    • Ensuring all tickets are issued correctly and according to IATA regulations.
    • Reconciling cash uplift with ticket sales.Blockgroup seats for series and ad hoc group as at when required.
    • Issuing excess baggage receipts for excess luggage payments and receipts for no shows, date change.
    • Perform random control of passenger’s tickets.
    • Ensuringspecial passengers:Passengers with  reduced  mobility, unaccompanied  minorsand group passengers areproperlydocumentedinthePNR. Assist with transit / transfer passengers
    • Process baggage and passengers in line with APL’s standards with enthusiasm
    • Ensuring that baggage irregularities are followed through to resolution.
    • Ensuring that revenue is maximized fromexcess baggage
    • Ensuringspecial passengers:Passengers with  reduced  mobility, unaccompanied  minorsand group passengers areproperlydocumentedinthePNR. Assist with transit/transfer passengers

    Relationship:

    • Develop excellent working relationships with all stakeholders
    • Internal: Call Centre, Station Manager, Sales support, IT Support, Revenue Accounting / Management
    • External: Travel agents, Other Airlines, IT technicians, Company’s bank staff

    Key Performance Indicators:

    • Highest level of Customer satisfaction at all times in line with company’s set standard
    • Execution of all APL ticketing standards and policies
    • Meet all ticketing targets given quarterly

    Competencies and Requirements

    • High level of personal credibility
    • Good customer relation skill
    • Good understanding of Airline products and services
    • Teamwork
    • Compliance with company procedures
    • Coping under pressure
    • University Degree in social science or similar field. Ability to speak French is a must.
    • 3 years’ experience

    Additional Functions:

    • Determines eligibility by comparing client information to requirements.
    • Informs clients by explaining procedures; answering questions; providing information,
    • Maintains communication equipment by reporting problems.
    • Maintains and improves quality of results by adhering to standards and guidelines;  recommending improved procedures.
    • Accomplishes sales and organization mission by completing assigned call centre tasks
    • Respond to enquiries from passengers regarding reservation on the phone.
    • Resolve all queries arising from reservation issues.

    Method of Application

    Click here for more information (PDF)

    Interested and qualified? Go to Air Peace on careers.flyairpeace.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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