Job Vacancies at Polaris Digitech Limited

Job Description

• Making strategic decisions, as well as development and implementation of Customer Address Verification (CAV )operational policies and procedures
• Ensures quality customer service and customer retention
• Oversees acquisition and retention of Field agents
• Develop and implement proactive client management strategies
• Coordinate the CAV Team and manage existing and new field agents towards delivering quality services to clients
• Identifying potential operational problems and working towards proffering solutions in a potential manner
• Collate and harmonize a well-structured customer information database for all projects/clients
• Manage team and field workers to ensure job effectiveness and efficiency
• Interfaces with client’s and clients' portal
• Supervises and Aggregate the invoice advice for requests processed for all projects on a monthly basis
• Attend vendor meetings and similar events
• Handles clients' inquiry, complaints and clients related issues in a professional manner
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints

Requirements

• BSc in Statistics or related field
• Minimum of 4 years experience in operations management related role
• Strong Personal and Professional Judgment
• Strategic Thinking and Problem Solving Skills
• Strong Data Analytics Knowledge
• Excellent Leadership skills
• Experience managing address verification exercises is an added advantage.

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Job Description

• Identify, Market, and follow up prospective clients.
• Collaborating with Management on sales goals, planning and forecasting
• Closing sales and working with client through closing process
• Cold calling to create interest in products and services, generate new business leads
• Development of the Customer Centric Business Proposal Presentations and Demo
• Creating informative presentations; Presenting and delivering information to potential clients at meetings, industry exhibits trade shows, and conferences
• Developing customized target sales strategies
• Understanding clients’ needs and offering solutions and support.
• Maintaining a pipeline of all sales administration using CRM Software
• Building business relationships with current and potentials clients
• Marketing research on various MapInfo Software & Location Intelligence GIS software applications
• Identifying and developing new business through networking and courtesy and follow-up calls.
• Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs.

Requirements

• Minimum of B.Sc in Marketing or related field
• Minimum of 2 years experience in IT Sales Executive
• Knowledge of GIS and Google product is an added advantage.
• Excellent communication skills