Job Offers at EHA Clinics

Mission Objective

• Clinical services operations department is responsible for the smooth running of the clinics, by providing support to the medical team to ensure the delivery of quality healthcare.
• The operations assistant manages appointment schedules for both the patient and doctor ensuring that patient wait times are kept at the minimum. They also provide information about the services and products of the Clinics when visitors make an enquiries as well as handling patient billing.

Duties And Responsibilities
PURPOSE

• Attends to patients at the clinic, triaging and classifying patients for optimal care create, update, and maintain low-level records and databases related to Odoo, EHA Care etc
• Ensuring the smooth running of the clinical operation in the clinics thereby encouraging a high patient flow and adherence to schedules.
• Sales of clinical products such as membership packages e.t.c
• Scheduling appointments and keeping track of patient wait time, Initiate prompt communication and reminders with patients on appointments through SMS, phone calls, emails etc

ENGAGEMENT

• Providing information about the services and products of the Clinics when visitors make an enquiry.
• Acts as liaison person between the patient and other departments. Resolving queries and requests from the patients to the laboratory, medical and pharmacy teams.
• Act as liaison officers between HMO clients and EHA Clinics; confirming patient eligibility, seeking approvals, pre-authorizations and service coverage enquiries from the HMOs.

DELIVERY

• Patient billing management- receipt of payments from clients and HMOs via various payment methods not limited to cash payments, bank transfers, POS e.t.c
• Supports managers and employees through a variety of tasks related to organization and communication
• Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Targeted Specialized Knowledge

• Minimum of one year experience handling roles as a Personal Assistant, Front Desk Executive, and Customer Service in any reputable company. Bachelor’s degree in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies, or any management-related field.

Key Area Of Note

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills And Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

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MISSION OBJECTIVE

• The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
• The Client Engagement Associate will assist the Client Relations Department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue. The Client engagement Associate will be required to ensure customer conversions and retention. The Client engagement Associate should be an excellent communicator who is able to grasp customer needs and determine ways to fulfil them. The goal of the Client engagement Associate will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.

DUTIES AND RESPONSIBILITIES

EXECUTE INTRICATE TRANSACTIONS
PURPOSE

• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
• Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:

INFORM
ENGAGEMENT

• Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
• Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly

PRIORITIZE AND SELECT
DELIVERY

• Ensuring adherence to contract terms and meeting sales and revenue targets
• Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech

TARGETED SPECIALIZED KNOWLEDGE

• Minimum of Bachelor's degree in Marketing, Business Administration, or related field.Background in customer service, sales and marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.
• Strong background in Sales and Marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.
• Proven track record of meeting and exceeding targets.
• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.

Remuneration:

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.

Key Areas of Note

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

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MISSION OBJECTIVE

• Research is a core component of EHA Clinics dedication to enhancing health care. Our Research team is on a mission is to lead the way in medical research within Nigeria, aiming to significantly improve the health of Nigerians. We are committed to conducting pioneering research and translating these findings into practical benefits that enhance the daily lives of individuals. As an integral part of EHA Clinics, our team works to uncover new insights and solutions, ensuring that our research directly contributes to the organization's overarching mission of delivering quality, accessible, and affordable health care.
• The Research Program and Business Development Manager will support the chief innovation officer in growing and managing the research program by critically assessing and originating new frameworks and policies to sustain and enhance its relevance in the organization. S/he will plan and manage the execution of diverse research initiatives, grant proposals and projects at EHA Clinics while fostering partnerships with local (Nigerian) and international researchers and institutions to uncover novel research and business prospects. Leading the deployment of strategies that cater to emerging business imperatives and client demands, the Manager will distinctly position EHA Clinics as a leading center of expertise

DUTIES AND RESPONSIBILITIES

PURPOSE

• Lead the critical assessment and origination of innovative policies and frameworks to sustain and enhance the relevance of our research efforts towards emerging priorities and client needs.
• Screen grant applications and RFPs to identify research opportunities and prepare winning proposals in conjunction with the chief innovation officer and research scientists.
• Manage a team of project managers, research staff and clinical staff to successfully execute research projects.

ENGAGEMENT

• Manage collaboration and coordination with internal teams:
• Forecast risks and implement plans to mitigate risks in collaboration with team members and other stakeholders.
• Develop collaborative networks with a wide range of researchers and research institutions across Nigeria. Conduct outreach activities at universities and other suitable organizations to solicit new projects and staff.
• Regularly create social media posts and stories to increase the visibility of the department's in the local and professional community.

DELIVERY

• Actively monitor the progress of multiple projects simultaneously to ensure they meet deliverables and deadlines.
• Create and maintain comprehensive project documentation. And adhere to organizational policies and procedures.
• Set and enforce stringent metrics and standards to guarantee consistent quality across all research service, program, and portfolio deliverables
• Prepare and monitor departmental and individual KPIs. Adhere to EHA Clinics code of conduct and ethical standards of the field.

Targeted Specialized Knowledge A

• PhD in public health, life sciences or a similar field from an outstanding academic university is a minimum requirement for this position
• A minimum of 3 years work experience as a project manager or 1 year as a program manager in an international organization is essential.
• Proficiency in the English language and the ability to write science in a clear, coherent and persuasive manner.
• Strong computer skills, including Google Suite are essential. Good documentation and analytical skills.
• Willingness to travel up to 50% of the time as required.

Key Areas of Note

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

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Mission Objective

• To deliver exceptional dental care by bridging the gap between advanced dental services and our patients, through personalized treatment, innovative practices, and a commitment to excellence. Our mission is to enhance oral health and wellbeing for all individuals in any setting—whether in-clinic, at home, or via our cutting-edge online and mobile solutions. As an integral part of EHA Clinics, we strive to embody the clinic's commitment to providing world-class healthcare, focusing on preventative care and the holistic wellbeing of our patients."

Duties And Responsibilities

PURPOSE

• Assist in the management of medical and dental emergencies Taking and developing dental radiographs (x-rays) Collecting and recording patient’s medical and dental histories, vital signs, and treatment information
• Provide patients with instructions for oral care following surgery or other dental treatment procedures Participate in voluntary community health activities to promote, maintain, and restore health and prevent diseases
• Prepare patients and dental rooms for dental procedures Ensure patients feel comfortable before, during, and after dental treatment
• Fabricating temporary restorations and custom impressions from preliminary impressions

ENGAGEMENT

• Assist the dental therapist and the dentist during their meetings with patients Performing aseptic procedures and helping in infection control by sterilizing and disinfecting instruments
• Setting up for all dental procedures, preparing materials, and assisting in all dental procedures Maintaining dental equipment and supply inventory
• Taking and developing dental radiographs (x-rays) Provide patients with instructions for oral care following surgery or other dental treatment procedures as directed by the dentist or dental therapist
• Perform follow-up calls with patients

DELIVERY

• Perform other tasks appropriate to the post which may be allocated from time to time after prior discussion
• Perform office management tasks that often require the use of a personal computer (scheduling appointments, answering the telephone, and billing)

Targeted Specialized Knowledge

• Diploma in Dental Health Technician or Dental Surgery Technician required
• Must be registered with the Dental Therapists Registration Board of Nigeria and registration must be up to date.

Key Areas of Note

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail