Job Roles at EHA Clinics

MISSION OBJECTIVE

• Clinical services operations department is responsible for the smooth running of the clinics, by providing support to the medical team to ensure the delivery of quality healthcare.
• The operations assistant manages appointment schedules for both the patient and doctor ensuring that patient wait times are kept at the minimum. They also provide information about the services and products of the Clinics when visitors make an enquiries as well as handling patient billing.

DUTIES AND RESPONSIBILITIES

PROCESS BASIC TRANSACTIONS
PURPOSE

• Attends to patients at the clinic, triaging and classifying patients for optimal care create, update, and maintain low-level records and databases related to Odoo, EHA Care etc
• Ensuring the smooth running of the clinical operation in the clinics thereby encouraging a high patient flow and adherence to schedules. 
• Sales of clinical products such as membership packages e.t.c
• Scheduling appointments and keeping track of patient wait time, Initiate prompt communication and reminders with patients on appointments through SMS, phone calls, emails etc

INFORM
ENGAGEMENT

• Providing information about the services and products of the Clinics when visitors make an enquiry. 
• Acts as liaison person between the patient and other departments. Resolving queries and requests from the patients to the laboratory, medical and pharmacy teams.
• Act as liaison officers between HMO clients and EHA Clinics; confirming patient eligibility, seeking approvals, pre-authorizations and service coverage enquiries from the HMOs.

BASIC INFORMATION ORGANIZATION
DELIVERY

• Patient billing management- receipt of payments from clients and HMOs via various payment methods not limited to cash payments, bank transfers, POS e.t.c 
• Supports managers and employees through a variety of tasks related to organization and communication
• Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

TARGETED SPECIALIZED KNOWLEDGE

• Minimum of one year experience handling roles as a Personal Assistant, Front Desk Executive, and Customer Service in any reputable company. Bachelor’s degree in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies, or any management-related field.

Remuneration:

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

KEY AREAS OF NOTE 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

KEY SKILLS AND ATTRIBUTES

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

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Mission Objective

• The pharmacy unit provides medical support services in pharmacotherapy, critical to achieving the organization’s mission through supplying quality medications, rational medicine usage, and optimizing patients’ treatment outcomes through appropriate counseling.
• The pharmacy technician complements the duties of the pharmacist in assembling new prescriptions, appropriate dispensing per physician’s order and providing technical support in inventory management, which is vital to ensuring medicines availability in the clinic.
• In addition, the technician ensures exquisite shelves arrangements on the FEFO basis; and participates in voluntary community health activities.

Duties and Responsibilities
Provide General Support:
Purpose:

• Organize Inspect and validate prescriptions to reduce medication errors.
• Review, analyze and respond to different situations they encounter daily.
• Fill medications based on prescriptions to dispense.
• Assist in stock count on a routine basis and ensure that expiring drugs are noted.
• Arrange/stack drugs and consumables according to FEFO guidelines.
• Ensure that minimum stock levels are not exceeded.
• Bring patients into the dispensing area (when necessary).
• Keep the dispensing area clean and ensure that dispensing materials are available.
• Maintain Poison cupboard under Lock and key.
• Provide assistance in various functions of the Clinic.
• Document patient and family education.

Exchange Engagement:

• Conduct group responsibilities accurately and on time.
• Assist in receiving medications into the inventory from partner vendors.
• Bring patients into the dispensing area (when necessary).

Present Delivery:

• Conduct group responsibilities accurately and on time.
• Maintain and update pharmacy checklists regularly.
• Responsible for reviewing and filing insurance claims to ensure that they are processed accurately; reconciliations and filing itemized receipts and claims for submission to the respective insurance companies.

Targeted Specialized knowledge 
The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job.

• Minimum qualification of Diploma in Pharmacy
• Minimum of two (2) years progressive experience in Pharmacy within the private and public sector.
• Experience working with public health and health systems is an advantage.
• Candidates must be a registered member of Pharmacists Council of Nigeria (PCN) with an up-to-date practicing license.

Remuneration

• EHA Clinics is committed to fair and competitive compensation for its employees.
• We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.