Ongoing Recruitment at Willers Solutions

Responsibilities

• Perform general “system administration” tasks on all elements of the network
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Requirements

• BSc / HND in Computer Engineering/Telecommunications
• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications Technology
• Cisco CCNA/CCNP certification.
• Interested candidates must be able to work on a 24/7 shift Rotation 

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REMUNERATION: 45K NET + COMMISSION

RESPONSIBILITIES

• Identify potential customers within designated markets through various channels such as referrals, networking, and cold-calling. 
• Engage with prospective clients to understand their financial needs and goals, and present appropriate financial products and services. 
• Achieve individual sales targets and contribute to overall branch and organizational goals. 
• Continuously expand the customer base and explore new opportunities for business growth. 
• Develop a deep understanding of the microfinance bank's products and services, including loans, savings accounts, micro-insurance, and other financial offerings. 
• Educate potential clients about the features, benefits, and terms of various financial products to help them make informed decisions. 
• Build and maintain strong relationships with customers to enhance their loyalty and satisfaction. 
• Provide excellent customer service by addressing inquiries, concerns, and requests promptly and professionally. 
• Collect and verify necessary documentation from clients for loan applications, account opening, and other financial transactions. 
• Ensure compliance with regulatory requirements and internal policies during customer interactions and data collection. 
• Stay updated on industry trends, competitive landscape, and market conditions to adapt sales strategies accordingly. 
• Prepare regular sales reports, activity reports, and other relevant documentation as required by management. 
• Collaborate with colleagues, team leaders, and other departments to streamline sales processes and enhance overall customer experience. 
• Participate in training sessions and workshops to improve product knowledge, sales techniques, and customer service skills. 

REQUIREMENTS 

• Minimum of OND from a reputable institution. 
• MINIMUM OF 1 YEAR EXPERIENCE AS A DIRECT SALES AGENT IN A MICROFINANCE BANK. 
• Goal oriented with the mind-set of meeting or exceeding sales target. 
• Integrity, professional and customer- centric approach to sales.