Location: Onitsha, Anambra State
Coverage Area: South-East Region
Salary: ₦140,000 – ₦180,000 Net (Depending on Experience)
Role Summary
The Junior Engineer (Field Support Engineer) will be responsible for installing, troubleshooting, repairing, and maintaining customer connectivity solutions across the South-East region. The role requires a hands-on engineer who is passionate about field operations, customer satisfaction, and delivering quality network services. The position also supports documentation, safety compliance, and collaboration with internal teams and vendors.
Key Responsibilities
- Install, configure, troubleshoot, and maintain Fibre Optic and Radio (Microwave) internet connections.
- Conduct site surveys and ensure accurate deployment planning.
- Diagnose and resolve first-level network faults within agreed timelines.
- Perform preventive maintenance and quality checks on installations.
- Ensure installations comply with company standards and best practices.
- Document installation, maintenance, and troubleshooting activities accurately.
- Escalate complex technical issues appropriately.
- Support customer onboarding and provide technical assistance during installations.
- Work closely with third-party vendors and internal teams to deliver projects.
- Adhere to all Health, Safety, and operational procedures.
Requirements
- OND in Electrical/Electronics Engineering, Computer Engineering, Telecommunications, or a related discipline.
- 1–3 years of experience in ISP, telecommunications, or network field support.
- Knowledge of Microwave Radio installations.
- Familiarity with RF technologies (PTP/PTMP) is an added advantage.
- Strong troubleshooting and problem-solving skills.
- Good communication and customer service skills.
- Ability to work independently and travel across the South-East region.
What We’re Looking For
- Strong technical aptitude and willingness to learn.
- Positive attitude and integrity.
- Ability to work under pressure and meet service response timelines.
- Excellent teamwork and collaboration skills.
- Strong commitment to quality service delivery.
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Salary: 250,000.00 – 300,000.00 Net
Role Overview
We are seeking an experienced Fibre Engineer for our fibre network infrastructure. The ideal candidate will be responsible for deployment, troubleshooting, optimisation, and maintenance of fibre optic systems while ensuring high network availability and swift resolution of client issues.
This role offers a flexible work structure, allowing for remote operations, provided the candidate resides within proximity to Victoria Island to ensure quick on-site intervention when required.
Key Responsibilities
- Deploy, troubleshoot, repair, and maintain fibre optic systems
- Perform fibre splicing, testing, and fault resolution
- Handle underground and aerial fibre cabling installations
- Monitor and optimise signal strength and network performance
- Conduct routine maintenance and infrastructure patrols
- Configure customer routers for last-mile connectivity (fibre & microwave radio)
- Support Outside Plant (OSP) network operations
- Ensure accurate documentation of deployments and maintenance activities
- Provide timely resolution of customer complaints and 2nd-level support issues
- Collaborate with internal teams and third-party vendors on fibre projects
- Generate weekly and periodic operational reports
Technical Requirements
- Strong experience in fibre optic installation, troubleshooting, and diagnostics
- Hands-on expertise with tools such as OTDR, Power Meter, and Fusion Splicing Machine
- Knowledge of RF engineering and telecom infrastructure
- Experience with last-mile connectivity solutions (Fibre & Microwave Radio)
- Ability to monitor signal strength, SNR, and performance metrics
Qualifications & Experience
- Bachelor’s Degree in Electrical/Electronic Engineering, Computer Engineering, or related field
- Minimum of 3 years’ experience in fibre network support or telecom operations
- Relevant certifications (e.g., CCNA, CWNA) are an added advantage
- Membership of relevant professional bodies is a plus
Key Competencies
- Strong problem-solving and analytical skills
- High responsiveness and ability to meet SLA timelines
- Excellent documentation and reporting skills
- Effective stakeholder and vendor management
- Customer-focused mindset with a bias for swift resolution
Working Conditions
- Hybrid work model (remote with field responsibilities)
- Frequent site visits within Victoria Island, ikeja, and surrounding areas
- May require occasional travel outside Lagos
Important Note
Due to the nature of our operations, candidates must reside within or have easy access to Victoria Island, Lagos, to ensure rapid response to network issues and service requests.
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