NewGlobe supports visionary governments to transform public education systems, the cornerstone of a prosperous, equitable, and peaceful society. With a comprehensive system transformation platform and data-driven educational services,
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The Officer, IT Operations role combines the provision of front-line support and superior customer service to our schools and support teams with the responsibility for one of our key functional areas in IT Operations, including asset management, problem management, and support office support. The Officer role rotates between these functional areas, bringing fresh energy and insights to each area, while gaining experience over the different aspects required to ensure our Tech investments deliver on our ambitious mission. It will involve rolling up your sleeves to get the day to day done with ensuring overall delivery excellence for your assigned area.
The role reports to the Manager, IT Operations, who has broad oversight over the programme, and involves mentoring and developing Associates.
What will you do
Ensure delivery against one of our key functional areas for IT Operations:
Teacher Tablets: ensuring high availability of teacher tablets, including proper assignment, monitoring, and troubleshooting.
Smartphones and Tablets - ensuring high availability of school leaders and field staff devices, including proper assignment, monitoring and management (mobile device management), and procurement.
Problem Management - ensuring that all Tech issues ("incidents") are properly tracked and regularly analysed to identify our key "problems" (recurring incidents) - and to work on sustainable solutions
Support Office Support: ensuring the support office is high-functioning - working IT Assets (laptops, printers, etc.), network, firewall, PBX, etc.
Provide first point of IT support contact for all staff, covering all hardware, software, and associated peripherals.
Proactively troubleshoot using reports and data analytic tools provided - and also contribute back to their evolution and improvement.
Deploy IT assets and associated peripherals, including new installations and redeployment of existing equipment.
Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
Visit schools to understand pain points and receive feedback.
Expedite the repair of hardware faultYs and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
Supervise, train, and mentor junior staff members in all of the above.
Provide technical assistance to project teams and undertake technical project roles when required.
Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.
What you should have
A Degree from a recognized university with top marks in a relevant discipline
Suitable IT/industry work experience
Experience working within a fast-paced environment
Excellent technical knowledge of IT hardware, including laptops, mobile devices (esp. Android), and peripherals
Software and hardware troubleshooting ability
Experience working and training on a variety of IT subjects and applications
Analytical capability - ability to analyze data sets and be data driven. Advanced analytical capabilities, such as SQL, a plus.
Strong writing and oral communication skills
Research skills, including ability to identify and propose solutions to issues/crisis
NewGlobe has been data-driven from its inception, using a build-measure-learn approach to all aspects of service delivery.
As a scale model business, we have an unprecedented opportunity to bring statistical power to all aspects of an educational operation, from the academics team using randomized controlled trials to validate the best teaching methods to the schools team understanding which factors contribute to teacher turnover to operational teams striving to improve our service delivery efficiency.
However, we have reached an inflection point where we need to take our data game to the next level. Instead of just providing data to our various departments, we need to start bringing to bear more sophisticated techniques to unlock the potential of our significant data sets.
While we collect tens of thousands of data points every term from each of our academies – from the time spent on each page of a lesson to the billing and payment history of every pupil – we are yet to fully realize the potential energy of these data sets.
We’re looking to build our next generation Data Platform team in Amsterdam, The Netherlands, alongside our software and product teams. The role of the Data Engineer is at the forefront of that transformation, ensuring our data models and data aggregation processes are robust, scalable, and ready for whatever we dream up next.
What You Will Do
Assist data-product development teams in creating and testing data models for a variety of business-analytics use cases, operational applications, internal monitoring and observability scenarios to fulfill the company goals..
Recommend solutions to improve new and existing data-engineering systems.
Take the lead in data-migration tasks from legacy systems.
Design and implement monitoring solutions for system performances and observability.
Drive technical innovation and lead on new technology exploration.
Improve the scalability, stability, accuracy, and efficiency of our existing data systems.
Contribute to effective data governance practices, including data quality, data management, data policies, business-process management, and risk management surrounding the handling of business data.
Communicate effectively with business stakeholders and outside actors during feature development and planning of new requirements for our data platform.
What You Should Have
4+ years of hands-on experience in data engineering or a similar role.
Passion for data-product development across a variety of tools and technologies.
Proven experience with modern data-ingestion (Fivetran, Airbyte, etc.) and data-orchestration (Airflow, Dagster, etc.) systems.
Deep understanding of data processing and transformation practices and tools (data frames, SQL, DBT, etc.).
Familiarity with Microsoft technologies, especially Microsoft SQL Server, (current operational systems).
Deep understanding of, and experience with, popular data-engineering systems like Hadoop, Apache Spark, Kafka, etc., and ability to advocate for their appropriate adoption at NewGlobe (pros and cons analysis, PoC, etc.).
Fluency with data-warehouse design and dimensional modelling (star schemas, snowflakes, etc).
Understanding of NoSQL databases and unstructured data.
Experience with version control, continuous delivery/integration, and test driven development.
Experience or interest in results-driven, lean/agile environments.
Ability to prioritize and execute tasks in a fast paced environment.
Method of Application
Use the link(s) below to apply on company website.
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