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Job Summary

• The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.

Responsibilities

• Maintain and ensure full compliance with all Main One’s NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
• Monitor MainOne’s network providing update, status and performance of all network components, capacity services etc.
• Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications

• Candidates should possess a B.Sc / HND in Electrical/Electronic Engineering or related discipline
• Minimum of 3 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment
• Knowledge of IP devices will be a plus
• Knowledge of Ubiquiti or Ceragon radio
• Strong analytical and problem-solving skills
• Strong Knowledge of DWDM/OTN technology
• Good Knowledge of Huawei OSN series equipment
• Strong knowledge of PtP/PtMP Microwave technologies
• Knowledge of basic TCP/IP configurations and troubleshooting
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Excellent and effective communications skills, both orally and in writing
• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
• Working Knowledge of Huawei OSN series equipment
• Working knowledge of Ubiquiti or Ceragon radio
• Working knowledge of IP devices will be a plus
• Ability to speak French is an added advantage

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Description

• Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. 
• We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

• Develops technical, process and systems knowledge by working on projects assigned and directed by more senior level Operations Support Engineers.

Responsibilities
Technical Support:

• Develops technical knowledge, shadowing more senior team members on technical support escalations

Process Support/Optimization

• Learns and follows business and/or technical processes within the Data Center; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g., order fulfillment process, basic incident management definition or clarification such as awareness of color coding or timing, identifying and redlining the differences between processes)

Systems Support:

• Develops knowledge of and learns business systems (e.g., Siebel fulfillment, Remedy) within Equinix

Data Support/Analysis:

• Performs data management support to the team, such as analyzing data (in reporting), looking for patterns, and tracks resolutions

Documentation:

• Reviews documentation (can be technical & non-technical) and sends notifications; documents own work processes

Training:

• Handles logistics for training rollouts
• Provide support training related activities

UAT:

• Handles logistics for User Acceptance Testing

Project Management:

• Works on assigned project activities

Qualifications

• Candidates should possess a Diploma to a Bachelor's Degree
• Proven years experience