Latest Jobs at Interswitch

Job Summary

• The role involves developing documentation and technologies required for the design and implementation of IT applications and services, including hardware, networks, platforms, and middleware. The individual will collaborate with information, application, and business architects to align organizational resources toward achieving strategic goals. Key responsibilities include operationalizing networks, automating manual processes, and establishing information security standards to ensure the efficient and secure functioning of the organization's IT infrastructure.

Responsibilities

Strategic Perspective

• Participates in the strategic decisions about the development and implementation of Interswitch’s products.
• Valuation of requirements and systems in a bid to provide underlying technology to support the organization’s IT demands.
• Breaking down bottlenecks in all technology implementation of the organization with clear and unambiguous designs.

Operations

• Provides IT infrastructure for all applications and IT services.
• Proactively planning based on the current infrastructure to meet future IT needs.
• Actively participates in the release of products according to stipulated timelines
• Providing schematic design for ideas and products.
• Measurement of performance of newly deployed systems and system upgrades.
• Design and select medium complexity storage, data center, network, and client/server environments to design solutions in line with industry best practice.
• Collect business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals
• Oversee data collection mechanisms and how they fit into data architecture, partnering with internal and external stakeholders to ensure quality and accuracy.
• Create and maintain technical and/or user documentation to a high standard and backup files to ensure instant recovery if problems occur.
• Research and suggest technical developments to improve the quality of the services deployed.
• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Performance Improvement

• Participate in monthly business review meetings where the department's performance is evaluated.
• Participates in the performance review process, and appraisals.

Education

Academic Qualification(s):

• Minimum of bachelor’s degree / HND in Computer/System/ Electrical/ Electronic Engineering/ Applied Physics/ Computer Science or a related discipline

Professional Qualification(s):

• Relevant certification such as ITIL (Information Technology Infrastructure Library), CCNP (Cisco Certified Network Professional), MCP (Microsoft Certified Professional) or CCNA (Cisco Certified
• Network Administrator) MCTS (Microsoft Certified Technology Specialist

Experience

Experience (Number of relevant years):

• Minimum of seven (7) years of experience in a similar function
• A master’s degree will be an added advantage

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Job Summary

• To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Implementation & Configuration on Applications

Responsibilities:

Incident Resolution

• Shall ensure that all 1st level incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams.
• Shall ensure proper cleanup of after effect of incidents with a view to eliminating financial exposure and customer dissatisfaction
• Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs.
• To adequately report problems resulting from incidents with a view to completely resolve root cause

Event Monitoring

• To ensure timely event detection with a view to averting critical incidents or proactively managing the outcome of such events.
• To ensure that incidents are created for all critical events and escalated by all means necessary to guaranty the shorted resolution timeframe

Implementation/ Configuration Management

• Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team
• Suggest improvement to the process with a view to make operations better
• Perform user acceptance tests (UAT) for 3rd party integrations
• Provide support to merchants and 3rd party integrators (e.g. CWIPs) integrating to our products
• Maintain high customer satisfaction levels with the projects handled
• Onboard customers on product/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications

Qualifications:

• BSc or B.Eng. in Computer Science/Business Information Technology
• Programming or SQL scripting skills added advantage
• ITIL foundation experience added advantage

Technical:

• A Basic understanding of SQL
• Basic understanding of Electronic funds transfer processing
• Understanding of Basic Networking/File Transfer protocol
• An understanding of Basic Linux Command
• A basic understand the concept of Kubernetes
• Basic knowledge of programming languages
• Trace/Data analysis