Jobs at Africa Prudential Registrars Plc

Responsibilities

• Maintaining LAN, WLAN and architecture of the server as per the business policy
• As a precautionary measure, analyze and implement new security protocols for greater efficiency against any threat or malfunctions
• Implement a virus detection system beforehand for sound safety.
• Resolving the existing security issue including hardware malfunctions
• Tracking the vulnerable scripts to avert the potential threats
• Generating and maintaining the virtual private network, firewalls, web protocols and email security decorum.
• Reporting the security analysis of findings
• Maintaining the regulatory systems about ISMS policy (Information System Management Systems)
• Investigations of Security breach alert
• Developing the security authentication protocol
• Maintaining access point and switches
• Maintaining & implementation of the SOP for Network security
• Status reports of hardware and software products as per designated policies.
• Supervising the installation of new software’s and hardware’s
• Recommend modifications in legal, technical and regulatory areas that affect IT security.
• Knowledge of performing routing protocols (MPLS, HAIPE/IP, QOS and WAN)
• Monitoring of web security gateways, perimeter security, network access controls.

Qualifications

• A degree in information technology/computer information systems or related. (Essential).
• CCNA , CompTIA Security+, GSEC: SANS GIAC Security Essentials, Cisco CCIE Security, Juniper Networks JNCIE Security, Palo Alto Networks Certified Network Security Engineer (PCNSE).
• 5+ years of work experience as a network and security engineer.
• Expertise across a variety of security products including firewalls, URL filtering, information security and virus protection
• The commercial acumen to provide cost-effective security solutions
• An enthusiasm for staying up to date with the very latest updates about security threats and solutions
• Outstanding communication skills that go beyond “tech talk” – the ability to translate complex IT matters to those without an IT background
• Strong time management and organizational skills
• Certified CISSP: Certified Information Systems Security Professional, CISM: Certified Information Security Manager, is an advantage.

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About the job

• The IT Service Manager is responsible for assisting in the management of the IT service delivery function within the organization.
• This includes providing support to end-users, managing incidents, problems, knowledge, and service requests, and working closely with the IT team to ensure the delivery of high-quality IT services

Responsibilities

• Provide first-line support to end-users, troubleshooting and resolving IT issues as required.
• Understand the change management process and ensure it is enforced in the organization.
• provide release management services for the organization.
• Monitor the service desk and ensure all incidents and service requests are logged, prioritized, and resolved within agreed service levels.
• Work closely with the IT team to ensure effective communication and collaboration in the delivery of IT services.
• Assist in the development and maintenance of IT policies, processes, and procedures.
• Identify areas for improvement in IT service delivery and make recommendations for change.
• Liaise with third-party suppliers and vendors to ensure effective service delivery and value for money.
• Assist in the management of IT projects, ensuring timely delivery and effective communication with stakeholders.
• Provide regular reports on IT service performance, including key performance indicators (KPIs) and trends.
• Maintain an up-to-date knowledge base of IT service management best practices and trends.

Qualifications

• Bachelor's degree in Computer Science or a related field
• 3-4 years of experience in an IT support or service management role
• Strong technical skills, including experience with Microsoft Windows, Office 365, Active Directory, and IT service management tools
• Excellent communication and interpersonal skills
• Ability to work collaboratively with technical and non-technical stakeholders
• Good understanding of ITIL or other IT service management frameworks
• Experience with project management methodologies and tools
• Strong analytical and problem-solving skills