Jobs at Sun King (Formerly Greenlight Planet)

Description

• The Logistics Manager will  oversee  the monitoring and managing all transport related activities such as Transporters performance, truck utilization; deployment of trucks; back office.
• The role will focus on developing innovative solutions to some of the standard transport Operations management. 
• The position is accountable for the implementation and management of the transport systems to optimize the performance of the transport operation, in a manner that is in line with the standards of Sun King Operations.

What you would be expected to do
Logistics strategy:

• Plan and manage end-to-end logistics operations, including transportation, and distribution.
• Provide accurate reporting and Interpretation of data to identify trends in monitoring of the activities of the dedicated Sun King trucks and other contracted trucks.
• Carrier Performance: Ensures dedicated transporters provide in a timely manner an adequate number of Service Resources to achieve the minimum trips/truck and cost savings in accordance with the provisions of the concurrence, the Service Specification and the Company’s requirements.
• Scrutinize and evaluate vendors’ performance based on their performance metrics (KPIs).

Fleet Operations:

• Oversees the transportation operations of  Sun King. The manager must monitor various activities of the department as well as the safe transportation of Sun King products from the company to the scheduled delivery location.
• Oversee the directing activities related to truck utilization, head the inbound and outbound logistics coordination for the business (across the warehouses and stores), dispatching, routing, or tracking transportation vehicles, transporters relationship management.
• Accountable for Managing approximately transporters and their fleet.
• Pilot investigation and resolution of issues surrounding delays, customer and transporter complaints across the business.
• Ensure transport department operational expenses are consistent with approved budgets.
• Journey management and Load Management with a view to develop our transporters to 5 star and promote safety management systems through transporters’ safety audits.
• Supervise  Transport plan and capacity check on a weekly horizon as an output from Sales and Operations Planning.
• Conduct Management of Carrier Operational Performance.

Team & Vendor Management:

•  Measure the general performance on the trucking strategy and fleet operations set KPI’s against goals, assess the needed optimization, propose/question related action plans.
• Ensure proper communication of actions, related resolutions to all stakeholders
• Guide the expansion of dedicated service deliveries to all regional warehouses and ensure the success of this project.
• Coordinate regularly with stakeholders (sales, finance, programs, warehouse etc.)

You might be a strong candidate if you

• Have a Degree in a Business related field; a Degree in Logistics or transport management will be an added advantage.
• Minimum of 7 years experience in logistics management, experience as a middle manager is an advantage
• Experience in managing teams and external contractors
• Strong comprehension of Supply Chain and its various functions as well as logistic process &; scheduling.
• Ability to interpret financial data and estimate costs (data skills)
• Capability to drive Sun King safety standards within logistics and transportation activities.
• Operational mindset, Results oriented, customer oriented
• Good organization and planning skills
• Good oral and written communication skills.

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About the Role

• Sun King is seeking a highly skilled and motivated Regional Installation & Maintenance Technician to serve as the key technical expert for solar inverters within an assigned region.
• This role is central to ensuring exceptional end-to-end service delivery and customer satisfaction.

What you would be expected to do
Technical Service Delivery & Customer Satisfaction:

• Execute high-quality installation, commissioning, troubleshooting, and repair of Sun King solar inverter systems for customers within the assigned zone or region.
• Follow company technical standards, safety protocols, and service level contracts for all field activities.
• Serve as the main technical contact for complex customer issues, ensuring timely and effective resolution to maintain strong customer satisfaction.
• Maintain a professional demeanour and positively represent the brand during all customer engagements.

System Performance Monitoring & Proactive Maintenance:

• Utilise remote monitoring platforms to track the performance and condition of installed solar inverter systems within the zone.
• Evaluate performance data to identify systems that require attention, diagnose potential issues remotely, and initiate proactive maintenance visits to prevent failures.
• Prepare reports on system uptime, performance ratios, and recurring fault codes to enhance product improvements and service planning.

Quality Assurance via Installation Audits:

• Conduct routine remote and on-site audits of installations completed by internal teams and third-party installers.
• Review installations against Sun King’s quality checklists, ensuring adherence to technical, safety, and customer service standards.
• Provide constructive feedback and corrective action plans based on audit outcomes, and follow up to ensure issues are addressed.

Installer Network Management & Development:

• Identify, onboard, and train third-party installers to expand service coverage within the assigned zone.
• Deliver regular technical training and performance reviews for partner installers, using audit insights to guide development.
• Oversee the daily activities of the installer network, offering technical guidance and technical assistance as needed.

Operational Excellence & Reporting:

• Accurately document all service activities, audit results, and spare parts utilisation using company systems.
• Submit detailed periodic reports to the After-Sales Manager covering service trends, system performance, audit findings, and installer performance.
• Manage the inventory of spare parts, tools, and equipment within the zone.

Safety & Compliance:

• Promote a strong culture of safety, ensuring all personal and partner activities comply with Sun King’s health, safety, and environmental policies.

You might be a strong candidate if you

• A Degree in Engineering or another relevant discipline.
• 4+ years of experience in after-sales service delivery and technical assistance within the electronic consumer goods, solar inverter systems, or mobile device industry.
• Strong knowledge of solar inverter systems, including installation, troubleshooting, and maintenance processes.
• Solid awareness of solar PV systems, electrical wiring standards, and power electronics.
• Proficiency in diagnostic tools, software, and remote monitoring platforms.
• Excellent verbal and written communication skills, with the ability to simplify information and communicate effectively with diverse audiences to achieve results.
• Dedication to delivering high-quality customer service and resolving technical issues.
• Ability to remain calm and composed under pressure.
• Strong efficiency, organisational skills, and attention to detail.