Latest Vacancies at Transquisite Consulting

Details:

We have been engaged to source and identify an experienced Data Analytics and Reporting Manager for our client, a niche service provider within the automobile industry that bases its’ operations on the art of innovation.

As the Data Analytics & Reporting Manager, you will join a growing team to manage our clients’ internal processes and the people who are directly responsible for accurate data collection, processing, modelling and analysis. 

The ideal candidate would have a knack for seeing solutions in sprawling data sets and the business mindset/acumen to convert these insights into strategic opportunities that will result in growth and business continuity for the brand.

The Data Analytics and Reporting Manger will work closely with Head of Customer Operations and Retail Experience to support and implement high-quality, data-driven decisions. You will ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures required for business optimization. You will be required to use advanced data modelling, predictive modelling and analytical techniques to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes.

RESPONSIBILITIES

• Develop effective business intelligence strategies and analytics solutions.
• Oversee analytics projects to extract, manage, and analyse customer data from multiple applications, ensuring that deadlines are met.
• Apply statistics and data modelling to gain actionable business insights and boost customer productivity and revenue.
• Enforce company policies and procedures to ensure quality and prevent discrepancies.
• Communicate and track key performance metrics across key business function.
• Develops and applies analytical algorithms and methods where possible with a view of driving and enhancing data systems and streamlining business processes.
• Collaborates with numerous departments across the business, aiding them in the proper use of data, hence, ensuring the delivery of desired operational results.
• To validate, interpret, and create reports and presentations for senior management team, departmental heads and relevant stakeholders.
• Lead cross-functional projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• To create new data-driven approaches for the purpose of generating business insights through data analytics, information visualization, and addressing unanswered business issues in a proactive manner.
• Develop strategy with regard to the collection, manipulation and analysis of data for various business functions/departments such as Retail & Storage, Trading & Auction, Centre Operations, among others.
• Takes initiative in developing a training programs meant for improving the departmental heads’ understanding of the use of data, which improves decision-making across the business.
• Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
• Oversee the design and delivery of reports and insights that analyse business functions and key operations and performance metrics.
• Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.
• Identify business opportunities and ensure customer satisfaction.
• Manage, review performance, and manage schedules of team members.
• Generate reports of findings and present these to senior management.
• Keep abreast of industry best practices and policies.
• Build systems to transform raw data into actionable business insights
• Apply industry knowledge to interpret data and improve performance
• To performs similar duties as he deems fit for the proper execution of his duties and duties as delegated by Head, Customer Operations and Retail Experience.

EXPERIENCE REQUIRED

• First degree or equivalent in a relevant discipline.
• MBA or Masters in a related field is desirable
• Minimum of 7 years working experience in related role.
• 3 – 5 years’ experience in Data Analytics and Reporting position or similar role is required.
• Proficient in business intelligence tools, software, and dashboards.
• Results-driven and ability to handle multiple projects.
• Strong interpersonal and time-management skills.
• Proficient in Microsoft Office Suite and Google Analytics.
• Experience with working with others.
• Leadership experience with demonstrable skills and success in leading and developing others
• Must have a good knowledge of the automotive industry
• Must have Good understanding of the Market Trends
• Strong problem solving, quantitative and analytical abilities
• Excellent communication, collaboration and delegation skills
• Experience working with and creating databases and dashboards using all relevant data to inform decisions.
• Experience with big data and testing tools.
• Proficient in use of Microsoft office packages.

ATTRIBUTES NEEDED

• High Level of Integrity and loyalty
• Emotional Intelligence
• Problem-solving and analytical thinking
• Attention to detail
• Ability to Influence others
• Market & Customer Knowledge
• Must have daytime, evening and weekend availability.
• A proven self-starter who can work well under pressure.
• High business research skills acumen
• Critical and systemic thinker
• Must be able to work independently
• Exceptional listening and analytical skills
• Must be able to effectively deal with people at all levels inside and outside of the company
• Ability to multitask and successfully operate in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed

go to method of application »

We have been engaged to source and identify an experienced Retail Experience and Retention Manager for a unique automobile organisation who have developed and crafted a niche as a service provider in their market.

Under supervision and guidance of the Head, Customer Operations and Retail Experience, you will be responsible for the development and delivery of the Customer Experience strategy and ensuring positive impact on customers across all touchpoints to aid the realization of our strategic business objectives.

You will design and implement strategies that fosters customer loyalty through high-quality interactions responsible for improving the experiences customers with the goal of increasing customer satisfaction. 

Your role is to ensure that each touchpoint across the customer journey is engaging, efficient, and effective. You will be required to execute programs and initiatives that will increases customer satisfaction rates, increases customer loyalty, and gains more referrals from those loyal customers.

This is a highly cross-functional position that will rely heavily on strong working relationships with internal and external contacts as well as making recommendation for making informed business decisions. Hence the ideal candidate we are looking for must be a team-oriented, hardworking individual with strong work ethics and a willingness to learn and succeed.

RESPONSIBILITIES

• Define the Customer Experience Strategy and ensure the implementation of differentiated cross-channel branded customer experience and treatments to drive competitive differentiation and financial results.
• Champion opportunities to consistently Improve our customer’s experience
• Drive customer retention and increase customer satisfaction
• Map the customer journey and identify opportunities to proactively intervene on the client’s behalf
• Guide team in effective client issues resolution and handle any escalations.
• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.
• Test new strategies for driving customer value.
• Lead the Customer Experience team in the delivery of world-class customer service, effective sales techniques and merchandising standards.
• Oversee the launch and evaluation of new customer experience programs and initiatives that impact positively on customer experience and business performance
• Identify the people, process, and technology capabilities required to deliver seamless consistent customer experience at every touch point.
• Work with cross functional teams across the organisation to reinforce their campaigns, project and processes to minimize negative customer impact and optimize customer experience.
• Monitor competitor analysis with regards to customer experience management.
• Leverage customer experience data and insight reports to monitor contact ratio, Customer Satisfaction and Net Promoter Score in order to provide continual visibility back to the business of the customer experience performance.
• Collate and analyse customer expressions of dissatisfaction and complaints, QMS, mystery shopper
• and Net Promoter Score feedback, ensure that NPS increases across the organisation over time
• Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience

EXPERIENCE REQUIRED

• First degree or equivalent in a relevant discipline.
• MBA or Masters in a related field is desirable
• Minimum of 7 years working experience in related role.
• Leadership experience with demonstrable skills and success in leading and developing others
• 3-4 years’ experience in customer experience management.
• Experience with working with others.
• Must have a good knowledge of the automotive industry
• Must have Good understanding of the Market Trends
• Microsoft Office Skills
• Data Analytics Skills
• Basic human psychology.
• Effective communication skills.
• Effective business writing skills.
• Able to analyse customer metrics, including Net Promoter Score
• Proficient in use of Microsoft office packages.

ATTRIBUTES NEEDED

• High Level of Integrity and loyalty
• Emotional Intelligence
• Problem-solving and analytical thinking
• Attention to detail
• Ability to Influence others
• Market & Customer Knowledge
• Must have daytime, evening and weekend availability.
• A proven self-starter who can work well under pressure.
• High business research skills acumen
• Critical and systemic thinker
• Must be able to work independently
• Exceptional listening and analytical skills
• Must be able to effectively deal with people at all levels inside and outside of the company
• Ability to multitask and successfully operate in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed

go to method of application »

Details:

We have been engaged to source and identify an experienced IT Infrastructure & Operations Manager for a unique automobile organisation who have developed and crafted a niche as a service provider in their market.

Reporting to the Chief Information Officer, you will be responsible for the Quality Assurance, Cloud IT Support and Networks Infrastructure System of the organisation ensuring that their internal enterprise systems are secured and running seamlessly.

As the Infrastructure & Operations Manager who will also be responsible for the development of junior IT support Analyst, you will be responsible for implementing structures and processes to ensure that various components that make up their IT infrastructure is not compromised, and that the current and future business needs are met.

Taking ownership of the KPIs for enterprise security, cloud, network infrastructure strategies in line with current and future business needs; you will be responsible for ensuring robust IT disaster recovery and business continuity processes and the associated documentation are in place.

Taking ownership of the KPIs for enterprise security, cloud, network infrastructure strategies in line with current and future business needs; you will be responsible for ensuring robust IT disaster recovery and business continuity processes and the associated documentation are in place.

The ideal candidate would be someone who has had experience defining and implementing robust IT policies and procedures and has been accountable for the IT support function across the businesses, developing an IT Support framework consistent with organizational needs

EXPERIENCE REQUIRED

• Bachelor’s degree in a technical field or a vast technological understanding.
• Up to 5 years significant experience in defining and delivering IT Infrastructure & Support strategies
• Qualifications, certifications and/or in-depth experience in the following areas:
• Security & Compliance—CISSP, CISM, PCI GDPR, CyberEssentials, ISO27001
• IT Service Management—ITIL, ITSMF etc.
• Cloud experience—GCP, AWS, Azure, G-Suites, Office 365, OneDrive etc.
• Networks and infrastructure management and accreditation e.g. CCNP, CCNA, CCIE
• IP networks and telephony administration & monitoring LAN, WAN, SAN & firewalls
• Minimum of 5 years significant experience in defining and delivering IT Infrastructure & Support strategies
• Extensive experience in architecting and deploying enterprise systems
• Solid understanding of information processing fundamentals and best practices
• Professional and technical background within the Semiconductor industry (desirable)
• Experience in people management and supporting the development of others
• Experience in Networks and Linux Administration
• Strong organizational and problem-solving skills
• Dynamic, clear and flexible thinker