Latest Openings at First Bank Nigeria

Duties & Responsibilities

• Development and implementation of marketing strategies
• Develop annual marketing plan for controlling advertising, promotion and sales aids.
• Coordination of Team’s marketing efforts, liaising with vendors and Marketing & Corporate Communications Department
• Analyzing and implementing potential partner relationships for the product
• Supervise the coordination and evaluation of branches performance on all Money transfer products and recommend mystery shopping/spot check where necessary
• Product idea generation, design, development and implementation
• Fast-track creation of New locations/accounts 
• Supervise the preparation and analysis of Monthly/quarterly/Yearly reports for GMD, Board, Business Units and Group Heads 
• Collate branch monthly report against target for Business Performance and Monitoring department monthly and quarterly
• Monitoring and providing Report of all money transfer weekend and dedicated centers
• Provide support for branches when required
• Coordinate Market and Competitor intelligence report with the assistance of Segment Management
• Identify and sign on alternative delivery channels of MoneyGram, RIA/FGT & other products 
• Periodic visitation of locations for onsite assessment of FLAs and performance of product
• Provide intermediary role between branches and other stake holders such as MoneyGram International, Vendors and other departments of the bank.
• Supervise the resolution of branch issues, customer complaints and application down time to ensure optimum performance and reduce turnaround time to prevent service failure.
• Coordinate & conduct   Product training & awareness for Frontline Associates bank wide on Money Transfer Products in conjunction with First Academy.
• Develop incentive initiatives programme to encourage product operatives with a view to increasing product market share.
• Analysis of branch performance report of the product with a view to identifying problem areas and proffer solution
• Stakeholders engagement
• Liaise with auditors during annual audits on Money Transfer performance reports
• Bank representation at stakeholders’ meeting
• Monitoring of departmental operating budget and respond to budget queries by BPM
• Attending to any other functions assigned by the HOD
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
• Growing and driving sales volume

JOB REQUIREMENTS

Education

• Minimum Education: First degree Degree in any Social & Management Sciences  /Related discipline

Experience

• Minimum Experience – At least 6 years banking experience with specifics Customer Services & Product Development / Money Transfer Business

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• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met. 
• Marketing of Private Banking investment portfolio/services to meet clients’ needs
• Understand the competition & formulate counter strategy to safeguard the Banks position and win new business. 
• Manage and deepen relationships with existing and prospective HNI clients. 
• Win new accounts and resuscitate dormant relationships 
• Initiate structure of investment to meet client’s needs. 
• Ensure efficient service and maintenance of existing accounts. 
• Ensure zero tolerance for inactive/dormant accounts. 
• Perform all other duties as assigned by the Head of Hub/GH 
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

JOB REQUIREMENTS:

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Prior Banking experience in a market facing role with minimum of 3-7years of experience as a Relationship Manager.
• Proven track record of managing high-value client relationships and achieving sales targets
• Strong analytical skills with the ability to assess financial statements and credit risk
• Excellent communication and interpersonal skills, with a customer-centric approach

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• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met. 
• Marketing of Private Banking investment portfolio/services to meet clients’ needs 
• Understand the competition & formulate counter strategy to safeguard the Banks position and win new business. • Manage and deepen relationships with existing and prospective HNI clients. • Win new accounts and resuscitate dormant relationships • Initiate structure of investment to meet client’s needs. • Ensure efficient service and maintenance of existing accounts. • Ensure zero tolerance for inactive/dormant accounts. • Perform all other duties as assigned by the Head of Hub/GH • As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

JOB REQUIREMENTS:

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Prior Banking experience in a market facing role with minimum of 3-7years of experience as a Relationship Manager.
• Proven track record of managing high-value client relationships and achieving sales targets
• Strong analytical skills with the ability to assess financial statements and credit risk
• Excellent communication and interpersonal skills, with a customer-centric approach

go to method of application »

• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met. 
• Active Sale of Private Banking investment portfolio/services to meet clients’ needs Understand the competition & formulate counter strategy to safeguard the Banks position and win new business. 
• Manage and deepen relationships with existing and prospective HNI clients. 
• Win new accounts and resuscitate dormant relationships 
• Initiate structure of investment to meet client’s needs. 
• Ensure efficient service and maintenance of existing accounts. 
• Ensure zero tolerance for inactive/dormant accounts. 
• Perform all other duties as assigned by the Head of Hub/GH 
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Clear understanding of investment dynamics and lack of investment products in the market

JOB REQUIREMENTS:

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Prior Banking experience in a market facing role as a Team Lead with minimum of 8-12 years’ experience in a similar role.
• Proven track record of managing high-value client relationships and achieving sales targets
• Strong analytical skills with the ability to assess financial statements and credit risk
• Excellent communication and interpersonal skills, with a customer-centric approach

go to method of application »

• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met. 
• Active Sale of Private Banking investment portfolio/services to meet clients’ needs Understand the competition & formulate counter strategy to safeguard the Banks position and win new business. 
• Manage and deepen relationships with existing and prospective HNI clients. 
• Win new accounts and resuscitate dormant relationships 
• Initiate structure of investment to meet client’s needs. 
• Ensure efficient service and maintenance of existing accounts. 
• Ensure zero tolerance for inactive/dormant accounts. 
• Perform all other duties as assigned by the Head of Hub/GH 
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Clear understanding of investment dynamics and lack of investment products in the market

JOB REQUIREMENTS: 

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Prior Banking experience in a market facing role as a Team Lead with minimum of 8-12 years’ experience in a similar role.
• Proven track record of managing high-value client relationships and achieving sales targets
• Strong analytical skills with the ability to assess financial statements and credit risk
• Excellent communication and interpersonal skills, with a customer-centric approach 

go to method of application »

• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met. 
• Active Sale of Private Banking investment portfolio/services to meet clients’ needs Understand the competition & formulate counter strategy to safeguard the Banks position and win new business. 
• Manage and deepen relationships with existing and prospective HNI clients. 
• Win new accounts and resuscitate dormant relationships 
• Initiate structure of investment to meet client’s needs. 
• Ensure efficient service and maintenance of existing accounts. 
• Ensure zero tolerance for inactive/dormant accounts. 
• Perform all other duties as assigned by the Head of Hub/GH 
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Clear understanding of investment dynamics and lack of investment products in the market

JOB REQUIREMENTS:

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Prior Banking experience in a market facing role as a Team Lead with minimum of 8-12 years’ experience in a similar role.
• Proven track record of managing high-value client relationships and achieving sales targets
• Strong analytical skills with the ability to assess financial statements and credit risk
• Excellent communication and interpersonal skills, with a customer-centric approach

go to method of application »

• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met. 
• Active Sale of Private Banking investment portfolio/services to meet clients’ needs Understand the competition & formulate counter strategy to safeguard the Banks position and win new business. 
• Manage and deepen relationships with existing and prospective HNI clients. 
• Win new accounts and resuscitate dormant relationships 
• Initiate structure of investment to meet client’s needs. 
• Ensure efficient service and maintenance of existing accounts. 
• Ensure zero tolerance for inactive/dormant accounts. 
• Perform all other duties as assigned by the Head of Hub/GH 
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Clear understanding of investment dynamics and lack of investment products in the market

JOB REQUIREMENTS:

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Prior Banking experience in a market facing role as a Team Lead with a minimum of 8-12 years’ experience in a similar role
• Proven track record of managing high-value client relationships and achieving sales targets
• Strong analytical skills with the ability to assess financial statements and credit risk
• Excellent communication and interpersonal skills, with a customer-centric approach

go to method of application »

• Provide specialist financial advice and support to HNI clients ensure that their lifestyle and investment needs are met. 
• Marketing of Private Banking investment portfolio/services to meet clients’ needs 
• Understand the competition & formulate counter strategy to safeguard the Banks position and win new business. 
• Manage and deepen relationships with existing and prospective HNI clients. 
• Win new accounts and resuscitate dormant relationships 
• Initiate structure of investment to meet client’s needs. 
• Ensure efficient service and maintenance of existing accounts. 
• Ensure zero tolerance for inactive/dormant accounts. 
• Perform all other duties as assigned by the Head of Hub/GH 
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

JOB REQUIREMENTS:

• Minimum Academic Qualification: First Degree or its equivalent in any discipline preferably business-related (Minimum of B.Sc. Second-Class Lower / HND Upper Credit)
• Prior Banking experience in a market facing role with minimum of 3-7years of experience as a Relationship Manager.
• Proven track record of managing high-value client relationships and achieving sales targets
• Strong analytical skills with the ability to assess financial statements and credit risk
• Excellent communication and interpersonal skills, with a customer-centric approach

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• Develop and Implement strategies for growing and sustaining a vibrant Agent & Merchant network in the Regions
• Develop the distribution and field force management strategies and tactics for the assigned region 
• Plan and execute training and retraining of Agent/ Merchants/Ambassadors (onboarding, day-to-day operations, etc.) and Branch team (Agent/Merchant recruitment and management)
• Engage with stakeholders (Retail Line Executives, Group Heads, Business Development Managers & Business Managers, etc) to implement strategic and tactical growth plans for assigned region 
• Analyze market developments and provide strategic and tactical responses to competitor offerings and trends in line with banks strategies to the Unit Head, Distribution & Sales, FIS. 
• Monitor and render periodic reports and recommendations on Agent & Merchant, Ambassadors and Branch performance to the Unit Head, Distribution & Sales, FIS.
• Implement strategic marketing initiatives in line with set KPIs to drive network growth and visibility in the states they cover

Education

• B Sc. in relevant discipline 
• Additional Professional Certification is an added advantage

Experience

• Minimum of 3 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

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•  Responsible for driving performance across Community Banking Unit segments (Schools, Local Government Councils, Religious Bodies, Embassies, NGOs) to ensure that products targets are met.
• Maintain the bank’s leadership position/market share by ensuring that FirstBank attains and retains leadership in the Community Banking segments space.
• Research competitor product offerings and make appropriate recommendations for improvement to ensure that the CBU product offerings maintain their competitive advantage.
• Identify market opportunities and launch additional Retail Asset Products.
• Generate ideas for the development of new retail asset products / improvement of existing products
• Work with the BUs for liability generation for the managed segments
• Contribute to strategies for the creation of Retail Asset Loans to grow the bank’s total Retail Business Portfolio
• Contribute to strategies to increase CBU segments relationships in the Bank and generate Revenue.
• Ensure that assigned retail asset (new & existing) meets and conforms with regulatory requirements.
• Work closely with M&CC, Retail & Commercial SBU’s and other stakeholders to ensure that the managed CBU segment products are highly visible in the market.
• Develop & implement strategies for the effective monitoring/tracking of managed CBU Asset Products.
• Develop & implement strategies that will ensure that all Retail LAD is of good quality
• Intelligence/Information gathering on product(s) being managed.
• Conduct trainings by making presentations at various SBUs monthly/quarterly performance review sessions and organized training sessions.
• Attend joint marketing calls/Marketing storms with relevant BUs to provide adequate product and marketing support.
• Develop promotional materials for assigned products and events to support the marketing of products by the customer facing SBUs.
• Develop and send out regular product tips/flyers on assigned products to improve product knowledge and aid overall product performance.
• Work with RMs/BMs to ensure effective and coordinated sales of assigned CBU segment products bank wide.
• Ensure that the NPLs (if any) of the assigned CBU asset products are within tolerance level (currently 5% of the total products portfolio).
• Grow the profitability of assigned CBU product segments.
• Implement strategies to maintain the bank’s leadership position/market share in cheap current account deposits.  
• Hold customer engagement for the CBU segments when required.
• Prioritize customer acquisition by sweating the CBU segments.
• Carry out periodic (monthly, quarterly & annual) product reviews to tracks assigned products performance across the SBUs in the bank and across the industry
• Attend User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions.
• Ensure that assigned new products are launched within approved time frame
• Manage assigned CBU asset & liability products life cycle, from inception to launch, to evaluation/refinement and make necessary recommendations
• Conduct product/Financial planning knowledge training for the bank’s workforce/ customers.
• Carry out other responsibilities as assigned by the Head of Community Banking Unit.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Prepare proposals and presentation slides for the BUs to engage CBU customer segments
• Prepare and forwards prospects list as marketing Leads to BUs for their use
• Prepare and review product papers.

JOB REQUIREMENTS

Education 

• Minimum Education:  First Degree; 
• Higher degrees /MBA/professional certifications compulsory

Experience 

• Minimum experience – Relevant Experience

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DUTIES & RESPONSIBILITIES

• Responsible for the coordination of the support for the FirstPOS merchant set-up and onboarding
• Proactively engage the various Payment Service Terminal Aggregators (PSTAs) and Switches to ensure daily optimized transaction reports are provided. 
• Proactively engages EFT and EPO to promptly settle merchants on both instant settlement and T+1 and T+2 (dollar settlement)
• Coordination and ensuring the regular update of the acquired merchant database in line with the agreed settlement timelines e.g. Instant Settlement, T+1 settlement, and T+2 settlement
• Provide merchants with adequate business support and training to enable smooth daily reconciliations of their accounts.
• Ensure T+1 merchant Settlement’ and réconciliation
• Ensure provision of daily merchant statements to key merchants
• Responsible for the Instant settlement account reconciliation and management
• Responsible for the acquired merchant complaint management
• Manage the acquired merchant instant settlement engagement with NIBSS
• Manage the PWT transaction reconciliation
• Liaise between EPO and EFT team on merchant settlement issues
• Maintain settlement and reconciliation files of acquired merchants
• Provide adequate support and training to merchants to enable smooth daily reconciliations of their Merchants’ accounts.
• Support and facilitate prompt resolution of various merchants’ issues working with relevant stakeholders and the POS Business.
• Address concerns raised by merchants about reports, product offerings, and pricing.
• Provide technical support to merchants and POS businesses as required for smooth POS business operations. 
• Coordinate the Implement of the Central Bank of Nigeria and other external and internal audit recommendations in respect of Support of POS Business in the bank
• Attend and convene stakeholders’ meetings with other teams of the Bank on matters that relate to activities of the team
• Take appropriate steps to bring any open support cases to resolution in a timely manner
• Regularly give update on acquired merchant performance and activities to the Unit Head, Channels & Retail Support
• Ensure Information Security Policies and Procedures are adhered to on all channels, retail products or services.
• Maintain the security of all Information entrusted to the staff.
• Comply with the principles and policies in the Information Security Handbook

JOB REQUIREMENTS

Education 

Minimum Education:  First Degree in an IT/Business related discipline.

Experience 

Minimum experience – 6 years relevant experience in electronic banking product development and support.

KEY COMPETENCY REQUIREMENTS

Knowledge

• Product Development
• Product Life Cycle
• Settlement/Reconciliation
• Project Management
• Data Analysis
• Relationship Management
• eChannels Products
• Customer Relationship Management
• Payment Card Products
• Card Switching Methodology 

Skill/Competencies

• Settlement &Reconciliation
• Business / Product Development
• Channel Management
• Customer Relationship Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Project Management

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DUTIES & RESPONSIBILITIES

• To be the source of reference within the Group/Dept. in facilitating and promoting the understanding of OR and compliance requirements.
• Lead and support implementation of OR initiatives for the Group/Dept.
• Proactively communicate with the GH/DH and BORM on operational risk issues.
• Escalate significant events to GH/DH /BORM/Business Head as appropriate.
• Coordinate and consolidate operational risks/issues and loss reporting of the group/dept. for the reporting to the BORG through the GH/DH and BORM. Ensure data accuracy and completeness.
• Design and implement control measures and monitoring plans for compliance and operational risk management. Ensure effectiveness of controls for compliance monitoring and risk management.
• Undertake and/or coordinate periodic business monitoring (self-assessment) activities within  the Business Unit and escalate findings and or breaches to GH/DH and BORM, when they  occur through the self-reporting tool.
•  Ensure risks and issues identified are resolved in an appropriate and timely manner.
• Assist BORM in the implementation of OR framework or other relevant OR initiatives.
• Identify gaps and conduct staff training on OR and compliance for all staff in group/dept.

JOB REQUIREMENTS

EDUCATION

First degree (or equivalent) in any discipline, entry level banking experience

EXPERIENCE

0 - 2 years’ minimum experience working in assurance, compliance or related financial services area, Experience in the implementing and advisory on compliance programs