Latest Jobs at Swift Networks

Job Summary

• We are looking for a qualified candidate to fill a creative technical position as we hope to maintain our status as the leading broadband connectivity services provider in Nigeria.

Responsibilities

• Enterprise Business solution scoping, design and sales.
• Manage relationships with key stakeholders to promote thecompany’s interests and position it as a partner of choice.
• Develop and deliver new business opportunities among assigned Enterprise segments.
• Acquisition of new enterprise accounts.
• Expand business with existing enterprise accounts.

Network Design and Implementation:

• Design, configure, and deploy ISP network infrastructure, including routers, switches, firewalls, and load balancers.
• Plan and execute network upgrades, expansions, and migrations.
• Ensure network designs are scalable and support current and future service demands.
• Work with vendors and service providers to integrate new technologies and systems.
• Conduct root cause analysis of network issues and implement corrective actions to prevent future occurrences.
• Troubleshoot network problems related to connectivity, latency, routing, switching, and traffic management.
• Ensure all network incidents are handled within defined SLAs (Service Level Agreements).

Collaboration and Support:

• Collaborate with the NOC team to ensure continuous network monitoring and early detection of issues.
• Work closely with customer service teams to resolve customer-related network issues.
• Provide technical support to other departments while deploying new services or systems.
• Assisted junior engineers and support staff with network-related training.

Documentation and Reporting:

• Maintain detailed documentation of network designs, configurations, incidents, and resolutions.
• Create and maintain network diagrams, procedures, and troubleshooting guides.
• Provide regular reports on network performance, uptime, and capacity to management.

Research and Development:

• Stay up to date with the latest networking technologies and best practices.
• Evaluate new networking solutions, tools, and equipment to improve network performance and reliability.
• Participate in proof-of-concept testing for new networking products and services.

Knowledge, Skills and Competencies:

• Must have the drive and capability to meet and exceed challengingtargets.
• Strong relationship and team building skills; experience in dealing with corporate, and government representatives and other senior individuals and stakeholder groups.
• Delivering results – absolute focus to deliver under pressure in an ever-changing business environment.
• Putting customers first – understand the needs, expectations and requirements of stakeholders.
• Communicating for impact – effective communication with senior stakeholders inside and outside of the company.
• Making a personal difference – strong influencing skills and responsive technical/professional expertise.
• Excellent communication skills including written and verbal communication.
• Strong presentation skills, and ability to influence a junior and senior audience.

Requirements

• The job holder must have a Bachelor’s Degree 2nd Class Honors (Upper division) in Computer science discipline or any other Networking related field.
• A minimum of 4 years post-qualification experience on a similar job function. Telecoms experience will be an added advantage.

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Key Responsibilities

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Ensure installation, maintenance and troubleshooting are carried out within agreed SLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance with the company’s approved standard.
• Inform supervisors of recurring problems
• Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links, routers and switches on the networks
• Carry out the alignment of microwave radios on the network
• Respond swiftly to alarms within acceptable SLA and rectification of faults on sites at various levels.
• Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF, link degradation, cell unavailable, etc.
• Monitoring, inspection and acceptance of new sites and ensuring 100% compliance with the company’s specification
• Maintain comprehensive records of all transmission links, power equipment, BTS and spare parts on-site
• Monitors and coordinates all active and passive activities on eNodeB sites.
• Analyze the root cause of outages with the aim of driving improved availability on the network.
• Plan and implement both active and passive upgrades on the network to meet the customer’s needs.
• Inspects and supervises vendor’s completed jobs to the company’s specification
• Collation and submission of periodic/job completion reports as when due
• Ensuring compliance with the customer’s SLA and KPI always.
• Ability to configure routers (Cisco/Huawei) and switches
• Responsible for supporting post-sales customer activity remotely and on-site
• Responsible for carrying out detailed Site Surveys & maintaining proper documentation
• Promptly investigate, resolve & report any incidents, errors, events or deviations.

Qualifications

• BEng / BSc / B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics / Electronics or any other relevant fields with a grade of at least 2.1
• 4 - 5 years relevant work experience.

Essential Attributes:

• Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player

Desired Attributes:

• Relevant industry experience in handling telecommunication equipment.