Latest Jobs at Renmoney

The position

We are currently seeking to employ a Service Advisor to provide top-notch service to customers with speed, convenience and expertise, thereby maintaining a friendly business relationship.

Responsibilities

• Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
• Receive calls, chats, emails, and other interactions from existing customers with account inquiries, requests, and complaints and provide first level support.
• Log requests and complaints that require resolution from other units (second level) and follow up to ensure they are resolved within SLA.
• Provide correct and complete information to customers on the organization’s products and services.
• Make outbound calls to customers and potential customers.
• Assist customers through the Renmoney onboarding platforms (website, mobile app, etc.) via chat or phone call.

Requirements

Required:

• University degree or equivalent standard
• 2+ years of experience in sales related field
• Experience with customer service relationship

Preferred:

• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.

This job is perfect for you if you

• Enjoy adding structure and developing approaches to ambiguous problems
• Are a self-starter, take initiative, work collaboratively, and can self-manage in ambiguity
• Have excellent verbal and written communication skills
• Are excel and numbers-savvy and very detail oriented

You will not enjoy this job if you

• Work best in structured, hierarchical settings
• Require clear, pre-set deliverables and constant direction
• Are used to working in/with a large team

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We are the place for you, if

• You’re excited about technology and the future, and you’re looking for a place to learn and grow.
• You care a lot about detail and pride yourself in impeccable execution.
• You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
• You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
• You love to speak up, ask questions and are comfortable challenging anyone or any idea.

The position

The Contact Center Advisor carries out all activities relating to telephony, online and virtual sales, acquire new customers and retain existing customers for the bank whilst representing the brand positively.

Responsibilities

• Meet required financial targets/sales budgets.
• Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
• Receive customer interactions (calls, email, chat, etc.) and attend to customers using the required scripts.
• Obtain customer information and determine eligibility of customers by comparing information received with requirements.
• Provide correct and complete information to customers on the organization’s products and services.
• Make outbound calls to customers and potential customers.
• Receive and resolve customer enquiries, requests, and complaints within stipulated SLAs.

Requirements

• Bachelor's. degree in any field
• 0 – 2 years of experience

This job is perfect for you if you

• Enjoy working in a fast-paced environment
• You are self-motivated and demonstrate a sense of ownership
• Possess excellent interpersonal skills
• Possess relationship building, negotiation, problem-solving and troubleshooting skills

You will not enjoy this job if you

• Work best in structured, hierarchical settings
• Require clear, pre-set deliverables and constant direction
• Are used to working in/with a large team