Latest Jobs at Reliance Health

Job Summary

• The Java Microservices Engineer will be responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications.
• Oversees the documentation of all development activity. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

• Works with Product Manager, Designer, Technical Architect to create high level and detailed design applications
• Performs hands-on coding using Java/J2EE & unit testing.
• Interact with tech lead to understand technology direction/changes, standards and best practices.
• Resolve technical issues for designers and developers during project lifecycle.
• Designs, develops, and implements web-based Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, and performs program coding and testing.
• Resolves technical issues through debugging, research, and investigation.
• Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.
• Contribute to the design and develops high-quality software for large scale Java/Spring Batch/Micro-service applications.
• Perform unit and system testing of application code as well as execution of implementation activities.
• Analyze business requirements, and create technical design documents that are in accordance with the company's architecture standards.
• Ensures that expected application performance levels are achieved. Designs, codes, tests, debugs, documents, maintains, and modifies computer programs of high complexity, significance, and risk.
• Performs and/or leads design, coding, testing, implementation, and documentation of solution. Develops basic and detailed program specifications.

Job Experience

• Minimum 4 years software engineering experience.
• Proficiency in Java/J2EE, Spring, Spring Boot, REST, JSON, Micro Services, 12 Factor Apps, Apache.
• Strong understanding of microservice architecture
• Ability to design, develop and implement scalable, elastic microservice-based platforms
• Demonstrated knowledge of OAuth token-based authentication protocol and Security Coding Standards.
• Excellent problem solving/troubleshooting skills on Java/J2EE technologies
• Experience using Ziphster for Microservice development will be added advantage).
• Proficiency in the following general areas: Java (Java 1. 7/Java 1. 8), Spring Framework, Ziphster, DevOps pipeline and Github.
• Experience with RESTful services, Rabbit MQ/Kafka/Kinesis, JSON, Unix Scripting, and NoSQL is a plus.
• Core development experience in large-scale enterprise Java applications using Spring Framework.
• Experience in MySQL
• Demonstrates a strong understanding of the business needs driving the projects

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Job Summary

• This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
• The role is also responsible for ensuring strong customer retention and resolution of serious client administrative issues.
• You are a team player - able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Job Description

• Communicate courteously with clients and internal customers via phone calls and emails.
• Follow up on pending activities with clients and other respective teams within the organization.
• Politely attend to client’s suggestions, objections, and complaints
• Assist clients by guiding them through the decision on the choice of a health plan.
• Upgrade enrollees Health plans accordingly.
• Attend client meeting with Sales Representative for proper introduction and handover.
• Communicate with corporate key contacts to inform them of updates in service.
• Obtain feedback from client representatives by using the checklist.
• Understand and be knowledgeable of the various peculiarities with clients.
• Conduct surveys to evaluate customer satisfaction
• Forward feedback, tasks and recommendations to appropriate units/personnel.
• Record details of client representatives/enrollees complaints, feedback and suggestions using the ticketing system
• Document daily activities and forward report to Team Lead.
• Raise invoices for clients and following up to ensure prompt payment of premiums
• Obtain prospective enrollees details and confirm the accuracy of the details.
• Send reminder mails to prospective enrollees through client representatives when they do not promptly provide their details.
• Inform client representative in the case of any invalid detail.
• Register prospective enrollees on RHMO database.
• Schedule onboarding session with client representatives and onboard the enrollees in the organisation.
• Schedule and organise Health Talks at clients’ organization
• Schedule and organize wellness check.
• Organize corporate events that will improve client retention.

Job Experience

• B.Sc / HND in any course
• 0 - 2 years post-NYSC experience
• Bias for developing a career in a client-focused role
• Sales or Customer Success experience is an added advantage, not a must-have.