Latest Jobs at PalmPay

The Sales Operations Specialist will support the Business Development (BD) function by ensuring that performance tracking systems, incentive programs, and training support are effectively implemented and managed. This role works cross-functionally with BI, Training, and Business Development teams to enhance sales effectiveness, improve team accountability, and promote alignment with organizational objectives.

Key Responsibilities

• Implement and manage the reward and penalty system for the Business Development team, ensuring fair and transparent execution.
• Collaborate with the Business Intelligence (BI) team to track and analyze BD team performance data.
• Monitor performance trends and escalate concerns to Business Development Managers (BDMs) and Zone Managers (ZMs) for timely intervention.
• Partner with the Training team to conduct onboarding and refresher sessions on BD policies and SOPs.
• Track the implementation of policies and procedures, and provide actionable feedback to improve training effectiveness.
• Support the coordination of strategic meetings for ZMs and BDMs; ensure timely documentation and circulation of meeting minutes.
• Provide administrative and reporting support to ensure alignment between frontline teams and internal processes.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Sales, Operations Management, or a related field.
• 2+ years of experience in sales operations, performance tracking, or a similar support function.

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We are in need of a BI Analyst to analyze ATM card/digital payment performance, identify insights, and optimize strategies. Build dashboards, automate reports, and partner with product/marketing teams to drive growth.

Key Responsibilities

• Analyze card/payment performance (activation, retention, transactions) by region/team to spot trends/issues.
• Investigate metric anomalies (e.g., retention drops) and collaborate with ops/risk teams to solve problems.
• Design automated reports/dashboards (Power BI/Tableau) to streamline data delivery.
• Support product optimization with customer behavior analysis (e.g., transaction patterns).
• Create reports/presentations for leadership on insights and recommendations.

Requirements

• 2+ years BI/Data Analysis experience in finance/payments (ATM/digital card experience a plus).
• SQL (Python/R a plus), Power BI/Tableau.
• Strong analytical/communication skills; bias for action in fast-paced environments.