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  • Posted: Sep 13, 2021
    Deadline: Sep 30, 2021
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  • Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm. We are positioned to help nurture your business, its people and maximize vision.
    Read more about this company

     

    Retail Branch Manager

    (Port Harcourt)

    This role is responsible for taking ownership of the assigned retail branches within the organization to ensure exceptional customer service, a proactive sales environment, and profitable operation. Focus on expanding existing relationships, developing new business within the local market, and increasing total market share. Ensuring that company standards and procedures are followed and always maintained.

    JD

    • Take ownership of administrative, operational, and financial procedures and policies required for efficient day to day operations at branch.
    • Enforce and drive company policies and procedures.
    • Responsible for coordinating opening and closing procedures at entrusted branch.
    • Develop and lead sales, marketing, and business development for entrusted branch.
    • Penetrate local market, actively work towards building new business relationships and growing market share.
    • Responsible for maintaining and building existing business relationships.
    • Manage debtors accounts at branch and collect outstanding amounts from corporate customers.
    • Ensure daily sales reporting is done accurately and communicated timeously.
    • Identify and communicate, stock and branch specific requirements.
    • Responsible for conducting daily, weekly, and monthly stock takes and report.
    • Ensure that all stock on hand reports is accurate and always kept current, bin cards vs pastel count vs physical count must match.
    • Resolve stock discrepancies when they arise within specified time.
    • Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
    • Communicate staff requirements and shortfalls.
    • Assist with daily staff and shift planning.
    • Maintain monthly attendance at respective branch.
    • Act on unsatisfactory performance and behavior from direct subordinates involve top management in all disciplinary actions and procedures.
    • Any other duty as required by the line manager in line with the post.

    Requirements 

    • Take ownership of administrative, operational, and financial procedures and policies required for efficient day to day operations at branch.
    • Enforce and drive company policies and procedures.
    • Responsible for coordinating opening and closing procedures at entrusted branch.
    • Develop and lead sales, marketing, and business development for entrusted branch.
    • Penetrate local market, actively work towards building new business relationships and growing market share.
    • Responsible for maintaining and building existing business relationships.
    • Manage debtors accounts at branch and collect outstanding amounts from corporate customers.
    • Ensure daily sales reporting is done accurately and communicated timeously.
    • Identify and communicate, stock and branch specific requirements.
    • Responsible for conducting daily, weekly, and monthly stock takes and report.
    • Ensure that all stock on hand reports is accurate and always kept current, bin cards vs pastel count vs physical count must match.
    • Resolve stock discrepancies when they arise within specified time.
    • Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
    • Communicate staff requirements and shortfalls.
    • Assist with daily staff and shift planning.
    • Maintain monthly attendance at respective branch.
    • Act on unsatisfactory performance and behavior from direct subordinates involve top management in all disciplinary actions and procedures.
    • Any other duty as required by the line manager in line with the post.

     

    go to method of application »

    Key Account Manager

    (FMCG / Lagos )

    The Key Account Manager will be apt in building and maintaining a long-term relationship with accounts and maximizing sales opportunities within them. The goal is to contribute in sustaining and growing our business to achieve long-term success.

    JD

    • Responsible for providing strategic direction for our major client account, adding value and driving commercial development opportunities
    • Expand relationships with existing customers by continuously proposing solutions that meet their objectives.
    • Set and achieve Plans/targets/KPIs to generate the best results in Sales, Visibility & Merchandising.
    • Develop trust relationships with a portfolio of major clients
    • Ensure the correct products and services are delivered to customers in a timely manner.
    • Formulating customer-specific sales plans/strategies in line with accountable budgets, costing, packaging, and retail prices
    • Responsible for following up quotations given to the Key Account
    • Ensuring high levels of customer satisfaction
    • Acquisition of new business within assigned region
    • Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals
    • Anticipating key account changes and improvements
    • Working with the sales team, logistics managers, and team members dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
    • Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
    • Support client planning process, when required and attend client briefings
    • Proactively update customer contact database with all existing and new contacts

    Requirements 

    • Minimum B.Sc. in Business Administration or any relevant field
    • 5-7years experience as a key account manager in the FMCG
    • Strong track record of success within key account management, ideally within the FMCG industry
    • Experienced in delivering client-focused solutions.
    • Able to work well under pressure and to strict deadlines
    • Ability to communicate, present and influence credibly and effectively at all levels of the organization.
    • Strong negotiation skills, with the ability follow through on client contracts
    • Ability to multitask and manage more than one client account
    • Proven results of delivering client solutions and meeting sales goals
    • Highly goal-oriented, assertive, and a hands-on problem solver.
    • Driven, ambitious, very sociable, and enjoy networking and leveraging the client to build lots of relationships

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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