Latest Jobs at EHA Clinics

Mission Objectives

• The command center unit provides overall customer service/support services and serve as a central point of contact in delivering exceptional customer service in patient's care satisfaction critical to achieving organisation's mission through compassionate and efficient communication hub connecting patients and care providers with the care and resources they need ensuring every interaction leaves a positive impact.
• The command center operator executes customer support functions and provides exceptional customer service critical to EHA Clinics, facilitate access to healthcare services, information and resources through collaboration, innovation, and a dedication to excellence, aiming to enhance the patient's experience, foster trust and contribute to the overall well-being of EHA Clinics esteemed clients.

Duties and Responsibilties
Provide General Support
Purpose:

• Provide technical support to clinic staff and projects.
• Maintain confidentiality of collected information.
• Alert supervisor to any special concerns of members/users.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Record customer data on Odoo. Log appointments and raise tickets on Odoo as required.
• Collect caller records and family member contact information.

Exchange
Enagagement:

• Practice proper handover with incoming operators before logging off after shift.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Ensure calls are picked up and maintain average talk time.
• Other duties as required to ensure customer satisfaction.

Present
Delivery:

• Document, track, and monitor problems to ensure timely resolution.
• Relies on instructions and pre-established guidelines to perform job functions.

Targeted Specialized Knowledge

• BSc / HND in relevant course from a reputable institution 
• 2 - 3 years' experience of relevant customer service experience 
• Knowledge of commonly-used concepts, practices, and procedures within a help desk setup.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities.
• EHA Clinics is a tobacco-free environment. 

Remuneration
EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.

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Duties and Responsibilties
Purpose:

• Identify financial inflows related to patient payments, insurance reimbursements, and other revenue sources.
• Assist in the maintenance of accurate financial records, tracking patient payments, insurance claims, and adjustments.
• Assist in reconciling patient accounts, insurance claims, and payments received.
• Filing HMO claims in a timely and organized manner, ensuring all required documentation is included.

Enagagement:

• Accurately update the bank statement sheet with identified inflows to maintain an up-to-date financial record.
•  Assist in any additional tasks or special projects as needed by the billing department.

Delivery:

• Accurately update the bank statement sheet with identified inflows to maintain an up-to-date financial record.
• Identify any invoicing errors or discrepancies, such as incorrect amounts, missing charges, or wrong patient information.
• Ensure that invoices are correctly generated for services provided to patients, including verifying pricing, service details, and patient information.

Targeted Specialized Knowledge

• The minimum of B.Sc Degree or equivalent in Accounting or Finance.
• Previous experience or internship in an accounting or billing role (preferably in a healthcare or related industry).
• Knowledge of accounting software and billing systems is a plus.
• Understanding of basic accounting principles and practices (GAAP knowledge is desirable).

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities.
• EHA Clinics is a tobacco-free environment. 

Remuneration
EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

go to method of application »

Mission Objective

• The clinical services department ensures delivery of high quality medical and laboratory services that are patient centered in order to ensure optimal health and well being for patients achieving the organization’s mission and vision.
• The Medical Doctor will perform a range of functions including but not limited to; initial history taking, clinical assessments, diagnosis, treatment, and evaluation of care.
• S/he must demonstrate critical thinking in the clinical decision-making process, especially in assessing and diagnosing patients, leading to the delivery of safe care for all patients.
• The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the patients, supporting the delivery of policy and procedures.
• The Medical Doctor will also review and act appropriately on blood results and referrals/correspondence regarding patients.
• In addition, S/he will be expected to occasionally carry out some home visits to patients registered on the Membership Scheme.

Duties and Responsibilties
Ensure Process Integrity
Purpose:

• Conduct telemedicine consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
• Determine diagnosis and treatment plans, in consultation with patient(s) or referring to Supervising doctor(s) as appropriate.
• Conduct and oversee clinical care to patients using established clinical guidelines.
• Interview patients, take medical histories, perform physical examinations, analyze,determine, diagnose and explain medical problems during surgery consultations and home visits.
• Participate and oversee all treatment and preventative healthcare services as delegated and agreed upon by the supervising Practice Manager(s).
• Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors.

Advise
Enagagement:

• Provide and explain clinical instructions to the nursing staff and other clinical care teams as required.
• Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities, or exchange information.
• Communicate where necessary with colleagues in Clinical care and hospital specialists to discuss or recommend referring specific patients, plan and coordinate activities, or exchange information to improve the quality of patient care. .
• Identify and liaise regularly with community hospitals, consultants, and other health care providers, insurance companies, and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities.
• Recommend direct clinical care to patients using established clinical guidelines. Interview patients, take medical histories, perform physical examinations, analyze, diagnose, and explain medical problems during surgery consultations and home visits.

Sustain Standards
Delivery:

• Fully document all aspects of patient care, reconcile and complete all required paperwork for legal and administrative purposes.
• Attend regular educational meetings organized by the practice in order to clinical knowledge, practice policy and guidelines timely
• Contribute to clinical development by developing a special interest and help to establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
• Support and Sustain clinical research and efforts within the EHA Clinics leading to the publication of papers.

Targeted Specialized Knowledge

• Degree In Medicine - MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of 2 years post NYSC.
• Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.

Remuneration
EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.