Latest Jobs at DHL

Job Purpose

Lead a team of NCG Agents to ensure that flight alerts, pre-alerts and paperwork for Movements and MAWB are executed promptly and in compliance with Global SOP and airline requirements. Follow up on non-compliant shipments and coordinate exception handling at the Lagos Hub and in compliance with network standards. Respond to all network trace requests and enquiries in a timely and professional manner. To ensure that service, cost, safety and legal requirements are maintained on a day-to-day basis. Improving on shipment visibility by ensuring all appropriate checkpoints and standard remarks are done in line with GSOP standards.

Key Responsibilities:

• Daily planning and closure of movements on OCNT.
• Monitor and track inbound network data to ensure it is received in time for sort operation.
• Monitor and action network traces, queries and service incidents, local or international, to ensure smooth transition of materials.
• To monitor, update, compile and submit daily Global Hub Executive reports to provide the network with an overall review of the previous 24 hours operation at the Hub.
• Update HUB systems (OCNT/OPMS/CALMS) to ensure all required transmissions are sent and received on time. Also ensure all necessary data is entered accurately in a timely fashion to allow sorting/scanning to take place smoothly.
• To monitor the handling of Off-Net shipments and ensure uplift.
• Control the communication and processing of non-conforming shipments received at the LOS Hub (damaged shipment, undeclared DG, overweight or oversized shipments etc.).
• Provide instructions to Ops on network requests on exception handling such as RTO, Service Change etc.
• Action all GEMA or Email traces and queries for LOS Hub.
• Conduct/Coordinate warehouse searches emanating from network trace requests and provide timely feedback
• Monitor, follow up and respond to network reports as appropriate and on a timely basis.
• To ensure full compliance to Network Operating Standards and all GSOP procedures associated to the LOS Hub NCG Department.
• To monitor, update, compile and distribute daily NCG reports to submit an overall review of the previous 24 hours operation.
• To ensure all DHL Network, country and customer inquiries, special requests, traces and service incidents are resolved in a timely and pro-active manner.
• Ensure all shipments in the Lost & Found cage are processed as per ISO and DHL Global SOP.
• Ensure all damaged shipments are processed and alerted as per ISO and DHL procedures.
• Send service updates in a timely fashion, to ensure timely movement of materials.
• Liaising and communicating with other departments to ensure the passing of information about flight changes or problems.
• Ensure commercial booking process and recovery is followed and CALMS updated in timely manner and with accurate information.

Requirement

• Minimum of Diploma Certificate
• In-depth knowledge of aircraft characteristics and limitations
• Aviation Standard Operating Procedures and all Network Standard Requirements
• Exceptional DHL & Commercial Air Network Knowledge both regional and intercontinental.

Experience

• At least 3 years operational knowledge gained in various DHL departments or Airline experience.

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Job Purpose

Lead a team of NCG Agents to ensure that flight alerts, pre-alerts and paperwork for Movements and MAWB are executed promptly and in compliance with Global SOP and airline requirements. Follow up on non-compliant shipments and coordinate exception handling at the Lagos Hub and in compliance with network standards. Respond to all network trace requests and enquiries in a timely and professional manner. To ensure that service, cost, safety and legal requirements are maintained on a day-to-day basis. Improving on shipment visibility by ensuring all appropriate checkpoints and standard remarks are done in line with GSOP standards.

Key Responsibilities:

• Daily planning and closure of movements on OCNT.
• Monitor and track inbound network data to ensure it is received in time for sort operation.
• Monitor and action network traces, queries and service incidents, local or international, to ensure smooth transition of materials.
• To monitor, update, compile and submit daily Global Hub Executive reports to provide the network with an overall review of the previous 24 hours operation at the Hub.
• Update HUB systems (OCNT/OPMS/CALMS) to ensure all required transmissions are sent and received on time. Also ensure all necessary data is entered accurately in a timely fashion to allow sorting/scanning to take place smoothly.
• To monitor the handling of Off-Net shipments and ensure uplift.
• Control the communication and processing of non-conforming shipments received at the LOS Hub (damaged shipment, undeclared DG, overweight or oversized shipments etc.).
• Provide instructions to Ops on network requests on exception handling such as RTO, Service Change etc.
• Action all GEMA or Email traces and queries for LOS Hub.
• Conduct/Coordinate warehouse searches emanating from network trace requests and provide timely feedback
• Monitor, follow up and respond to network reports as appropriate and on a timely basis.
• To ensure full compliance to Network Operating Standards and all GSOP procedures associated to the LOS Hub NCG Department.
• To monitor, update, compile and distribute daily NCG reports to submit an overall review of the previous 24 hours operation.
• To ensure all DHL Network, country and customer inquiries, special requests, traces and service incidents are resolved in a timely and pro-active manner.
• Ensure all shipments in the Lost & Found cage are processed as per ISO and DHL Global SOP.
• Ensure all damaged shipments are processed and alerted as per ISO and DHL procedures.
• Send service updates in a timely fashion, to ensure timely movement of materials.
• Liaising and communicating with other departments to ensure the passing of information about flight changes or problems.
• Ensure commercial booking process and recovery is followed and CALMS updated in timely manner and with accurate information.

Requirement

• B.Sc or equivalent in any discipline
• In-depth knowledge of aircraft characteristics and limitations
• Aviation Standard Operating Procedures and all Network Standard Requirements
• Exceptional DHL & Commercial Air Network Knowledge both regional and intercontinental.

Experience

• At least 3 years operational knowledge gained in various DHL departments or Airline experience.

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Job Purpose

The job holder support the NCG Manager to control, monitor and optimise the DHL Network and Commercial Air transport servicing the Lagos Hub to ensure that service, volume, cost, and local aviation regulatory requirements are maintained on a day-to-day basis.

The job holder supports the NCG Manager to provide central management and co-ordination for the total transport network at the Lagos Hub and to ensure the implementation of contingency plans in the event of flight delays or cancelations to mitigate service failure.

Key Accountability:

• Support the NCG Manager in managing and orchestrating all air network operations in accordance to published schedules, ensuring that all available transport resources are used efficiently to achieve the best possible service levels.
• Coordinate and distribute accurate/timely information to all Hub and Country related parties to provide solutions that comply primarily with service delivery and collection criteria of all DHL products.
• Maintain outbound movement schedule and ensure that the most cost-effective and efficient movements are used on a daily basis.
• Co-ordinate with the NCG Manager and Hub Operations Manager on contingencies for cancelled or delayed movements to minimise service impact.
• To follow up on commercial airline incidences such as missing bags, missing cargo, flight delays, off-loads and short-landings on a daily basis ensuring minimum response times from airlines.
• To compile and distribute daily NCG reports and overview of the previous 24 hours operation.
• Support commercial airline related tasks such as bookings, scheduling in CALMS.
• To support in managing inter-departmental operational relationships at the Lagos Hub as a well as building and maintaining relationships with the Country Gateway and Customer Service Teams respectively.
• Lead the Operations Support function in the NCG Department to ensure that network requests, track and trace and shipment incidents are treated with dispatch and within the prescribed timelines.
• Influence, support, delegate and motivate NCG staff to gain confidence and achieve acceptance for the departmental initiatives.
• Liaising and communicating with other departments at the Lagos Hub to ensure the efficient communication of information about movement delays or changes.
• To ensure full compliance to Global SOP associated with the NCG department

Requirement

• B.Sc in any discipline

Experience

• At least 5 years minimum experience within a Network Control Group environment
• Ramp and Sort departmental experience may be an advantage.