Latest Jobs at Beacon Power Services

How You'll Make an Impact

• We are looking for a client-facing and operationally driven Bilingual (FR/ENG) Senior Manager – Product Operations to support the successful deployment and adoption of our products across our clients. Acting as a trusted operational partner to our clients, you will help ensure they can effectively use our solutions and derive maximum value from them.
• In this role, you will operate at the intersection of Product, Operations, and Commercial, supporting onboarding, coordinating operational matters, and translating client feedback into actionable insights for our internal teams.
• You will play a key role in ensuring smooth platform adoption, maintaining strong client relationships during early and full deployment phases, and strengthening feedback loops that continuously improve how our products perform in real operational environments.

What You'll Do

Client Onboarding & Platform Enablement

• Lead end-to-end client onboarding strategy by coordinating setup, identifying key stakeholders, and delivering structured platform training
• Partner cross-functionally with Product, Commercial, and Operations teams to align onboarding roadmaps with client objectives, timelines, and success metrics
• Design and scale onboarding frameworks, including training programs, enablement resources, and documentation to support consistent, high-quality client experiences

Client Support & Operational Coordination

• Act as a senior operational lead and primary escalation point for clients using the platform
• Oversee and provide centralized back-office support for operational and platform-related issues
• Lead cross-functional alignment with Product, Engineering, and Operations teams to drive timely issue resolution and continuous service improvement

Product Feedback & Operational Improvement

• Establish structured systems to capture, analyze, and prioritize client feedback and operational insights related to the platform usage
• Work closely with Product teams to communicate user needs and improvement opportunities
• Lead the development and optimization of operational processes, SOPs, and workflows to drive scalability, consistency, and operational excellence

Managerial Responsibilities

• Define and own the annual operating plan for the function, including workforce and financial planning
• Manage and optimize departmental budgets
• Make strategic resource allocation decisions
• Build, scale, and structure teams to support long-term capability development
• Establish performance frameworks, succession planning, and leadership development pathways
• Ensure governance, risk management, and operational maturity across the function
• Drive the creation of standardized, scalable systems that enable consistent execution across regions

What We're Looking For
Professional & Technical Strengths

• Experience in Product Operations, Product Management, Technical Account Management, or a closely related role
• Solid understanding of product development processes, including user feedback loops, requirements gathering, and product iteration
• Experience working with project management and collaboration tools (e.g., Jira, Asana, or similar)
• Ability to collect, structure, and analyze both quantitative and qualitative product data to generate actionable insights
• Excellent verbal, written, and presentation communication skills, with the ability to explain technical concepts clearly to diverse audiences

Leadership & Interpersonal Strengths

• Ability to collaborate with multicultural and geographically distributed teams
• High degree of autonomy and accountability (we operate within a hybrid work environment)
• Strong organizational skills with a practical and structured approach to improving processes and day-to-day operations
• Strong time management and prioritization skills, able to juggle multiple tasks and shifting priorities
• Proactive and self-driven, comfortable working in fast-moving environments where things evolve quickly
• Strong client-facing presence with the ability to communicate and present ideas clearly

Nice to Have

• Experience in a B2B technology, SaaS, or energy technology environment
• Familiarity with grid management systems, utility software platforms, or energy sector technologies

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• We are looking for a strategic and outcome-driven Bilingual (FR/ENG) Senior Manager – Product Management to own and scale the product strategy for our software portfolio.
• You will be accountable for defining the long-term vision, driving product-market fit, and ensuring our solutions deliver measurable commercial and operational impact. This role goes beyond backlog execution, you will shape what we build, why we build it, and how it positions us as a leader in Africa’s energy transformation.
• You will translate market intelligence, customer insights, and business objectives into a coherent product strategy and multi-year roadmap. Partnering closely with Engineering, Commercial, Strategy, and Operations, you will ensure disciplined execution while maintaining a strong focus on value creation, scalability, and differentiation.

What You'll Do

Product Strategy & Portfolio Leadership

• Define and own the product vision, strategic direction, and portfolio roadmap aligned with company growth objectives
• Drive product-market fit through deep market research, customer engagement, and competitive intelligence
• Make high-impact prioritization decisions balancing customer value, commercial returns, scalability, and technical feasibility
• Ensure alignment between product strategy, revenue targets, and operational capabilities

Product Delivery & Cross-Functional Leadership

• Lead cross-functional collaboration across Engineering, Commercial, and Operations to deliver high-quality, scalable releases
• Oversee backlog governance, release planning, and execution discipline without operating purely at task level
• Ensure product documentation, requirements, and specifications meet enterprise-grade standards
• Drive accountability for delivery timelines, quality, and measurable business outcomes

Commercial Enablement & Market Positioning

• Partner with Commercial teams to strengthen product positioning, value propositions, and go-to-market strategies
• Support strategic client engagements, executive presentations, and complex solution discussions
• Ensure product innovations are clearly articulated and translated into tangible customer impact

Data, Performance & Continuous Improvement

• Define and own product KPIs, OKRs, and value-realization metrics
• Leverage usage data, financial indicators, and customer feedback to guide strategic decisions
• Lead structured post-launch evaluations and ensure continuous optimization of the product portfolio

Managerial Responsibilities

• Define and own the annual operating plan for the function, including workforce and financial planning
• Manage and optimize departmental budgets
• Make strategic resource allocation decisions
• Build, scale, and structure teams to support long-term capability development
• Establish performance frameworks, succession planning, and leadership development pathways
• Ensure governance, risk management, and operational maturity across the function
• Drive the creation of standardized, scalable systems that enable consistent execution across regions

What We're Looking For

Professional & Technical Strengths

• Product management experience within SaaS, enterprise software, or complex technology environments, with exposure to portfolio-level ownership
• Proven ability to define product strategy and multi-quarter roadmaps aligned with commercial and growth objectives
• Strong command of Agile methodologies (Scrum, Kanban) with the ability to drive execution discipline across teams
• Deep experience translating business and market needs into structured strategic requirements and prioritized backlogs
• Data-driven decision-maker with the ability to define product KPIs and leverage analytics to guide strategic trade-offs
• Technical fluency to engage confidently with Engineering leadership and challenge architectural decisions when required

Leadership & Interpersonal Strengths

• Ability to collaborate with multicultural and geographically distributed teams
• High degree of autonomy and accountability (we operate within a hybrid work environment)
• High-ownership mindset with strong accountability for outcomes
• Ability to influence leadership and align cross-functional teams around a shared product vision
• Strong commercial acumen with a clear understanding of revenue drivers, customer lifetime value, and scalable growth models
• Customer-centric and pragmatic, balancing user needs with business and operational realities
• Resilient and decisive, able to operate effectively in high-growth, evolving environments

Nice to Have

• Experience within energy, utilities, infrastructure, or cleantech sectors
• Exposure to grid management systems, SCADA, or enterprise utility software