Latest Jobs at Airtel

Job Description

• To provide timely, accurate, and focused information to the Smart cash leadership. Develop and implement effective business and commercial reports to deliver improved decision  making, Guide Pricing Decisions and Coordinate Planning.
• Develop a framework for commercial processes & Support the Senior Leadership of Smartcash in tracking routine divisional objectives. 
• Provide all Smartcash leadership with the highest standard in development, implementation  and support of reports to meet user reporting requirements and incidents associated with the  content of access to or generation of the reports, thereby ensuring availability, completeness,  accuracy and timeliness of the same reports.

Responsibilities

Support development implementation of Smart-cash report automation:

• Lead the development and integration of data across the organization including the production, identification, and extraction of data from source systems, the transformation and loading of data into databases. 
• Data Modeling, Dimensioning and New Reports Development in line with reporting requirements adhering to the processes, and ensuring the completeness, timeliness and accuracy of standard daily, weekly and monthly reports; as well as ad hoc reports. 
• Work closely with the Airtel BI partners and vendors’ team to ensure that all ongoing development meets the business user requirements. 
• Work closely with colleagues within IT and business planning and within the business to ensure consistency in data definitions and data usage. 
• Establish and maintain policies and standards to guide data usage, storage, retention and development of definitions.
• Analyze and Simulate and Account for trends and Gaps in data provided and advise the business accordingly.
• Document specifications for business intelligence or information technology (IT) reports, dashboards, or other outputs.

Manage Smart cash Business reporting, Pricing & Market Intelligence:

• Identify and analyze industry or geographic trends with business strategy implications regularly updating management on market and competitor activities and products and will be Responsible for AM Planning, pricing and promotional strategies.
• Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs and maintain or update Smart cash business intelligence tools, databases, dashboards, systems, or methods.
• Collect mobile money business intelligence data from available industry reports, public information, field reports, or purchased sources. 
• Synthesize current business intelligence or trend data to support recommendations for action.
• Provide historical, current, and predictive views of Smart cash business performance, most often using data that has been gathered into a data warehouse or a data cube and occasionally working from operational data. 
• Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends.

Provide reports for executive management business reviews:

• Extract data and provide reports on Smart-cash Customer Base, Agent base, product performance growth and Revenue Growth.
• Prepare quarterly Smart-cash reports for presentation to the board, monthly reports for Group business reviews including customer market share, agent market share, transaction volume share, transaction value share and market revenue share. 
• Analyze Smart-cash weekly Key Performance Indicators (KPI) highlighting reasons for growth or decline on the strategic business KPIs.
• Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.

Give Smart-cash Commercial teams visibility on business performance:

• Bring greater business visibility and insight to the broad audiences of business, allowing any user to up-to-the moment, relevant, and actionable intelligence. 
• Generate customer and product reports providing technical support for existing reports, dashboards, or other tools. 
•  Smart cash promotions & campaign tracking for respective product campaigns, customer acquisition initiatives, champion challengers, active customers tracking, product user profiling and segmentation.
• Actively work on routine and ad hoc data and business projects involving querying from the data warehouse.

Qualifications

• At least 3 years’ experience in service reporting tools like Oracle Business Intelligence Enterprise Edition, Oracle Discoverer.
• At least 3 years’ experience in hands-on experience in systems administration and IT supporting service including Data Warehousing as well as complex report formatting. 
• Business Knowledge - Business report formatting is an added benefit.
• Bachelor's or HND Degree in Computer Science/IT or related field.
• Databases: Oracle, MSSQL Server, PostgreSQL, MySQL. 
• SQL: PL-SQL, MS-SQL and PG-SQL.
• Reporting: Microsoft Power BI.
• Data Analysis: SPSS or R-Statistics.
• Strong analytical, problem solving and decision-making skills to evaluate alternatives and provide recommendations on business issues. 
•  Proficient in using Microsoft Offices Software.
• Proficient in using Microsoft Power Point Software.
• Insight gathering from reports and intelligence to improve customer retention and value extraction.
• Problem solving.

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Job Description

To maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies.

Responsibilities

To achieve recharge sales target within state/area:

• To ensure adequate availability of all recharge denominations in sub-CP and retail points.
• To ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers.
• To achieve ERC, RCV and E-pin target in agreed ratios. 
• Constantly identify opportunities for driving activation and recharge sales within territory.

Achieve Share of Gross & Net Additions (SOGA & SONA):

• Ensure full-fledged achievement of Gross Adds targets by driving market initiatives in assigned area. 
• Effective management of direct activation teams and monitoring of CP bus activation activities. 
• KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits.
• Drive KYC inactivity to nil.
• Other initiatives to increase GAD including new site launch.
• Ensure activation of Quality GADs in assigned area.
• Develop and implement activities that will increase SONA in assigned area.

Channel branding and visibility:

• Ensure appropriate and effective outlet branding is carried out in line with the “look of success” within the territory. 
• Identify visibility opportunities for Airtel brand within the territory. 
• To ensure ITP increases and gives impetus to iCMS and iRMS.
• Effective management of POS stock in warehouse to avoid damage, wastage and obsolete materials.
• Train Market Developers on POS deployment in line with “look of success”.

Distribution Infrastructure:

• To recruit appropriate number of Retailers- RSOs, SSOs, ERCOs in line with scientific distribution requirements.
• Migrate all other retailers to become one stop shop SSOs and SSOs.
• Maintain ratio of RSO(5):SSO(1) in line with scientific distribution. 
• Maintain KYC infra ratio of 1kit:3 SSOs. 
• To identify and recruit suitable sub channel partners in territory for effective product re-distribution.

BTS Management:

• Ensure constant CLS elimination. 
• Develop subscriber acquisition and other marketing initiatives to drive revenue in CLS site locations.
• New Site Launch Plan and Distribution Preparedness.
• Effectively drive and manage target driven initiatives and projects.

Industry Awareness/Competition Intelligence:

• To effectively report competitive activities within assigned territory and implement adequate counter initiatives. 
• Track on-going initiatives in Market.
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.

Decrement:

• Implementation of customer driven activities (product launches, town storms etc) in assigned area.
• Drive voice and data business performance by implementation of revenue generating activities and initiatives in assigned territory.

Qualifications

• 3+ years of commercial/ business management experience.
• Team leadership experience.
• 1 – 2 years of relevant experience in Airtel products.
• Bachelors in social sciences, marketing, business management, engineering or computer science.
• Masters in business administration or management will be an advantage.
• Project management qualification will be an advantage.
• Computer literacy.
• Sales knowledge.
• Product/ Service development.
• Product/ Service management.
• Interpersonal skills.
• Customer orientation.

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Job Description

To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities

Increase Revenue earning customer net additions – Prepaid & Postpaid:

• Identify and formulate state sales strategies to help Drive gross additions.
• Supervise health of acquisitions, compliance on activations.
• Oversee activating connections as per the stipulated turnaround times.

Increase Revenue from the State:

• Meet the Revenue targets for Prepaid and Postpaid in the State.
• Focus on revenue growth through Data and Smartphone growth.
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.

Expand distribution Width and Depth:

• Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents.
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets.
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

• Network Optimization.
• New Sites ROI and deployment.
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state.

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores. 
• Ensure showroom employees are up skilled in industry training and certifications for the role.
• Ensure provision of standard Infrastructure at state showrooms.

Achieve Employee Engagement scores in line with the Engagement target for the State Business area:

• Continuously motivating the front line employees through leadership by examples.
• Implement all action plans that will address hygiene issues etc. from engagement survey.

Qualifications

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses. 
• Relevant experience in Telecom industry is desirable.
• Bachelor’s degree in Management or related Social Sciences.
• Masters in Business Administration would be preferred additional qualification.
• Result Orientation .
• Great problem-solving skills.
• Good communications skills.
• Good interpersonal skills.
• Customer centric 
• Sound understanding of Sales systems and Process 
• Creative self starter.

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Job Description

Implement and Monitor Service Delivery strategy in assigned showroom to ensure that Customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution.

Responsibilities

Showroom profitability and Stock Management (Financials):

• To monitor, ensure adherence to process and as such provide Showroom report of o sales, o Cash monitoring, o Stock management, o Petty cash disbursement, reconciliation and retirements.
• Reporting of all activities within Airtel Showroom that directly impacts on Company financials such as promos.
• Track, Manage and control stock movement within and out of the warehouse.
• Ensure availability of all company products and services in assigned Showroom.
• Provide comprehensive report of all products and services in the Showroom.t

Query Resolution and SLA’S (Process):

• Ensure Showroom agents have the required work tools/accesses.
• Ensured that all team members comply with set standards and meet SLA’s. 
• Ensure 100% adherence on all Showroom processes and procedures by Showroom Agents. 
• Escalate all issues beyond supervisor’s time and ability.
• Ensure all Showroom queries are resolved within the approved SLA.
• Monitor turnaround time for all queries/enquiries and institute process improvement when required. Monitor team members and track all pending issues to ensure pending complaints are treated.

Customer Experience/ Satisfaction at Showroom (Customer):

• Relationship management: build a strong relationship between Airtel and all its Customers. 
• Create a database of customers’ traffic to the Showroom so as to ensure adequate and reliable data for feedback and upward selling and where necessary promos and other company requirement for effective decision making.

Asset Management:

• Manage all company assets in the Showroom. 
• Ensure systems and equipments are in working conditions. 
• Escalate all Showroom facility issues for prompt resolution.

Reports:

• Daily, weekly and monthly showroom reports.
• ERC reconciliation reports.
• Stock /Cash/POS reports.
• PSB reports.

Qualifications

• Any University Degree
• Minimum of 2 years work experience in a Customer Service environment. 
• Ability to work with minimal supervision.
• Good analytic, report writing and problem-solving skills.
• Good understanding of business processes.
• Good knowledge of customer administrative systems – ECMS, Single screen, USDM,CCUI,SV etc
• Committed to common goals and values of the organization. 
• Passion for customer satisfaction and service delivery.
• A strong work ethic with positive attitude. 
• Team Leader & Player: Independent, confident and objective.
• Attention to detail/ excellent oral and written communication skills.
• Good presentation skills. 
• Ability to maintain confidentiality at all times.