Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
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About the Role:
The purpose of the role is to implement and monitor Service Delivery strategy in assigned showroom to ensure that customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Showroom profitability and Stock Management (Financials)
- To monitor, ensure adherence to process and as such provide Showroom report of
- Sales,
- Cash monitoring,
- Stock management,
- Petty cash disbursement, reconciliation and retirements.
- Reporting of all activities within Airtel Showroom that directly impacts on Company financials such as promos
- Track, manage and control stock movement within and out of the warehouse
- Ensure availability of all company products and services in assigned Showroom
- Provide comprehensive report of all products and services in the Showroom.
Asset Management
- Manage all company assets in the Showroom.
- Ensure systems and equipment are in working conditions.
- Escalate all Showroom facility issues for prompt resolution.
Customer Experience/ Satisfaction at Showroom (Customer)
- Relationship management: build a strong relationship between Airtel and all its Customers.
- Create a database of customers’ traffic to the Showroom so as to ensure adequate and reliable data for feedback and upward selling and where necessary promos and other company requirement for effective decision making.
Query Resolution and SLAs (Process)
- Ensure Showroom agents have the required work tools/accesses.
- Ensured that all team members comply with set standards and meet SLAs.
- Ensure 100% adherence on all Showroom processes and procedures by Showroom Agents.
- Escalate all issues beyond supervisor’s time and ability
- Ensure all Showroom queries are resolved within the approved SLA.
- Monitor turnaround time for all queries/enquiries and institute process improvement when required.
- Monitor team members and track all pending issues to ensure pending complaints are treated.
Reports
- Daily, weekly and monthly showroom reports
- ERC reconciliation reports
- Stock /Cash/POS reports
- PSB reports
Qualifications
Educational Qualifications
- First degree in a related course
Relevant Experience, Functional / Technical Skills
- Minimum of 4 years work experience in a Customer Service environment.
- Ability to work with minimal supervision
- Good analytic, report writing and problem-solving skills
- Good understanding of business processes
- Good knowledge of customer administrative systems – ECMS, Single screen, USDM,CCUI,SV etc.
go to method of application »
About the Role:
The purpose of the role is to implement and monitor Service Delivery strategy in assigned showroom to ensure that customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Showroom profitability and Stock Management (Financials)
- To monitor, ensure adherence to process and as such provide Showroom report of
- Sales,
- Cash monitoring,
- Stock management,
- Petty cash disbursement, reconciliation and retirements.
- Reporting of all activities within Airtel Showroom that directly impacts on Company financials such as promos
- Track, manage and control stock movement within and out of the warehouse
- Ensure availability of all company products and services in assigned Showroom
- Provide comprehensive report of all products and services in the Showroom.
Asset Management
- Manage all company assets in the Showroom.
- Ensure systems and equipment are in working conditions.
- Escalate all Showroom facility issues for prompt resolution.
Customer Experience/ Satisfaction at Showroom (Customer)
- Relationship management: build a strong relationship between Airtel and all its Customers.
- Create a database of customers’ traffic to the Showroom so as to ensure adequate and reliable data for feedback and upward selling and where necessary promos and other company requirement for effective decision making.
Query Resolution and SLAs (Process)
- Ensure Showroom agents have the required work tools/accesses.
- Ensured that all team members comply with set standards and meet SLAs.
- Ensure 100% adherence on all Showroom processes and procedures by Showroom Agents.
- Escalate all issues beyond supervisor’s time and ability
- Ensure all Showroom queries are resolved within the approved SLA.
- Monitor turnaround time for all queries/enquiries and institute process improvement when required.
- Monitor team members and track all pending issues to ensure pending complaints are treated.
Reports
- Daily, weekly and monthly showroom reports
- ERC reconciliation reports
- Stock /Cash/POS reports
- PSB reports
Qualifications
Educational Qualifications
- First degree in a related course
Relevant Experience, Functional / Technical Skills
- Minimum of 4 years work experience in a Customer Service environment.
- Ability to work with minimal supervision
- Good analytic, report writing and problem-solving skills
- Good understanding of business processes
- Good knowledge of customer administrative systems – ECMS, Single screen, USDM,CCUI,SV etc.
go to method of application »
About the Role:
The purpose of the role is to implement and monitor Service Delivery strategy in assigned showroom to ensure that customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Showroom profitability and Stock Management (Financials)
- To monitor, ensure adherence to process and as such provide Showroom report of
- sales,
- Cash monitoring,
- Stock management,
- Petty cash disbursement, reconciliation and retirements.
- Reporting of all activities within Airtel Showroom that directly impacts on Company financials such as promos
- Track, Manage and control stock movement within and out of the warehouse
- Ensure availability of all company products and services in assigned Showroom
- Provide comprehensive report of all products and services in the Showroom.
Asset Management
- Manage all company assets in the Showroom.
- Ensure systems and equipment are in working conditions.
- Escalate all Showroom facility issues for prompt resolution.
Customer Experience/ Satisfaction at Showroom (Customer)
- Relationship management: build a strong relationship between Airtel and all its Customers.
- Create a database of customers’ traffic to the Showroom so as to ensure adequate and reliable data for feedback and upward selling and where necessary promos and other company requirement for effective decision making.
Query Resolution and SLAs (Process)
- Ensure Showroom agents have the required work tools/accesses.
- Ensured that all team members comply with set standards and meet SLAs.
- Ensure 100% adherence on all Showroom processes and procedures by Showroom Agents.
- Escalate all issues beyond supervisor’s time and ability
- Ensure all Showroom queries are resolved within the approved SLA.
- Monitor turnaround time for all queries/enquiries and institute process improvement when required.
- Monitor team members and track all pending issues to ensure pending complaints are treated.
Reports
- Daily, weekly and monthly showroom reports
- ERC reconciliation reports
- Stock /Cash/POS reports
- PSB reports
Educational Qualifications
- First degree in a related course
Relevant Experience
- Minimum of 4 years work experience in a Customer Service environment.
- Ability to work with minimal supervision
- Good analytic, report writing and problem-solving skills
- Good understanding of business processes
- Good knowledge of customer administrative systems – ECMS, Single screen, USDM,CCUI,SV etc.
go to method of application »
The Retail Operations Lead is responsible for driving operational excellence across Airtel Nigeria’s retail footprint. This role ensures consistent execution of retail strategies, enhances customer experience, optimizes store performance, and leads frontline teams to achieve business targets. The ideal candidate will combine strong leadership, analytical thinking, and a deep understanding of retail and telecom operations.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Retail Operations Management
- Oversee daily operations across all retail stores and touchpoints.
- Ensure compliance with company policies, brand standards, and operational procedures.
- Drive consistency in service delivery and store performance nationwide.
Sales & Performance Management
- Develop and implement strategies to achieve sales targets and KPIs.
- Monitor store-level performance metrics and take corrective actions where necessary.
- Optimize product availability, merchandising, and in-store promotions.
Customer Experience Excellence
- Champion a customer-first culture across all retail locations.
- Ensure high service standards and quick resolution of customer issues.
- Use customer feedback and insights to improve retail experience.
Team Leadership & Development
- Lead, coach, and mentor regional and store-level teams.
- Drive employee engagement, productivity, and accountability.
- Identify training needs and support capability development initiatives.
Process Improvement & Innovation
- Identify operational gaps and implement process improvements.
- Leverage technology and data analytics to enhance efficiency.
- Support rollout of new products, services, and retail initiatives.
Stakeholder Management
- Collaborate with sales, marketing, supply chain, and customer service teams.
- Coordinate with external partners, vendors, and retail franchisees.
- Provide regular reports and insights to senior management.
Educational Qualifications
- Bachelor’s degree in Business Administration, Marketing, or related field (MBA is an advantage).
Relevant Experience & Functional / Technical Skills
- Minimum of 10 years of experience in retail operations, preferably within telecom or FMCG sectors.
- Proven track record of managing multi-location retail operations.
- Strong leadership and team management skills.
- Ensure retail sales growth and meet revenue targets
- Manager store productivity and conversion rates
- Increase customer satisfaction (CSAT/NPS) scores
- Ensure operational compliance and audit scores
- Manager employee engagement and retention
go to method of application »
The Retail Analyst supports the Retail Operations Lead by providing data-driven insights to optimize retail performance across Airtel Nigeria’s store network. This role focuses on analyzing sales trends, customer behavior, and operational metrics to improve decision-making, enhance efficiency, and drive revenue growth. The ideal candidate is detail-oriented, analytical, and passionate about translating data into actionable business insights.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Data Analysis & Reporting
- Collect, analyze, and interpret retail performance data across all stores and regions.
- Prepare daily, weekly, and monthly performance reports and dashboards.
- Track key metrics such as sales, footfall, conversion rates, and product performance.
Sales & Performance Insights
- Identify trends, gaps, and opportunities to improve store performance.
- Support the Retail Operations Lead with insights to drive sales strategies and initiatives.
- Conduct variance analysis against targets and recommend corrective actions.
Inventory & Product Performance Monitoring
- Analyze stock levels, product availability, and sell-through rates.
- Identify slow-moving or high-demand products and provide recommendations.
- Collaborate with supply chain teams to ensure optimal stock distribution.
Customer Experience Analytics
- Analyze customer feedback, complaints, and satisfaction metrics (CSAT/NPS).
- Provide insights to improve in-store customer experience and service delivery.
- Monitor service turnaround times and identify improvement areas.
Process Improvement Support
- Identify inefficiencies in retail operations using data analysis.
- Support process improvement initiatives and track their impact.
- Assist in the rollout and evaluation of new retail programs and campaigns.
Stakeholder Collaboration
- Work closely with retail teams, sales, marketing, and finance departments.
- Provide analytical support for business reviews and strategy sessions.
- Present insights and recommendations to internal stakeholders.
Educational Qualifications
- Bachelor’s degree in Business, Economics, Statistics, Data Analytics, or related field.
Relevant Experience & Functional / Technical Skills
- Minimum of 5 years of experience in data analysis, retail analytics, or business intelligence.
- Experience in telecom, retail, or FMCG is an advantage.
- Strong analytical and quantitative skills
- Proficiency in Microsoft Excel (advanced) and data visualization tools (e.g., Power BI, Tableau)
- Ability to interpret large datasets and generate actionable insights
- Good communication and presentation skills
- Attention to detail and problem-solving ability
- Basic understanding of retail operations and KPIs
Method of Application
Use the link(s) below to apply on company website.
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