Latest Jobs at Airtel

The role holder will be required to plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities

Increase Revenue earning customer net additions – Prepaid & Postpaid

1. Identify and formulate state sales strategies to help Drive gross additions 
2. Supervise health of acquisitions, compliance on activations, 
3. Oversee activating connections as per the stipulated turnaround times

Increase Revenue from the State

1. Meet the Revenue targets for Prepaid and Postpaid in the State 
2. Focus on revenue growth through Data and Smartphone growth 
3. Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers

Expand distribution Width and Depth

1. Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
2. Ensure expansions to align to dimensioned number of Active Easy Charge Outlets 
3. Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality

1. Network Optimization 
2. New Sites ROI and deployment 
3. Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state

Deliver Showroom Experience

1. Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
2. Ensure provision of standard Infrastructure at state showrooms.
3. Ensure showroom employees are up skilled in industry training and certifications for the role

Achieve Employee Engagement scores in line with the Engagement target for the State Business area

1. Continuously motivating the front-line employees through leadership by examples 
2. Implement all action plans that will address hygiene issues etc. from engagement survey

Qualifications

Educational Qualifications

1. Bachelor’s degree in Management or related Social Sciences 
2. Masters in Business Administration would be preferred additional qualification

Relevant Experience

1. 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses. 
2. Relevant experience in Telecom industry is desirable

Other requirements

1. Result Orientation 
2. Great problem-solving skills 
3. Good communications skills. 
4. Good interpersonal skills 
5. Customer centric 
6. Sound understanding of Sales systems and Process
7. Creative self starter

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As a Data Engineer, you will interact with the engineering team to solve problems and build, extend, optimize and refactor the back-end architecture of our growing products. This will involve working on our existing codebase along with new projects. Airtel Africa Digital Labs (AADL) has a highly passionate engineering-driven environment where your contribution will be felt immediately. All teams at AADL are involved in every part of our development life cycle.

Responsibilities

• Efficient, scalable, and high-quality data architecture: Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Continuous availability of clean, accurate, and up-to-date data: Acquire data from primary or secondary data sources and maintain databases/data systems
• Actionable insights that inform strategic business decisions: Identify, analyze, and interpret trends or patterns in complex data sets
• Increased stakeholder satisfaction with analytics outputs: Work with management to prioritize business and information needs
• Seamless integration of data solutions with infrastructure and systems: Coordinate with Infrastructure Team, System Engineering & DBA groups.
• Reduced operational overhead and improved service delivery: Understand the capabilities of platform and ensure effective delivery/operations engagement

Educational Qualifications:

• A Bachelor’s degree in ICT, Computer Science, Electronics Engineering, or related field from a recognized university
• 5+ years’ experience 
• Demonstrable knowledge of relational database i.e. Oracle, Sql, MySQL
• Scripting language – Shell or Python 
• A good understating on Payment Banks and the architecture

Relevant Experience:

• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages, databases, programming frameworks.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Other requirements: 

• Out of many tools and technologies, we use Java, MongoDb, Cassandra, Redis, Twem, Netty extensively for our back-end development; knowledge of these tools will be an added advantage.  

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The Android Engineer plays a pivotal role in designing, developing, and scaling high-performance Android applications that serve millions of users. This position involves full ownership of the mobile app development lifecycle—from prototyping and optimization to launch and iteration—while adhering to best-in-class coding standards and industry practices. The engineer is responsible for building modular, maintainable, and scalable architecture, integrating advanced Android APIs, and driving innovation through proprietary SDKs and cutting-edge features.
 

Responsibilities

• Faster time-to-market and continuous product improvement: Exposed to entire development lifecycle as you prototype, create, optimise, test, launch, and refine the Airtel Android Apps.
• Future-proof, maintainable codebase with high reusability: Play a critical role in ensuring modular and scalable design and architecture of Android Apps. Keeping up to date with best industry practices and lead adopting new technologies.
• Increased customer satisfaction and app engagement: Set high standards for monitoring and getting to know challenges faced by customers and improving the experience.
• Measurable growth in active users and feature adoption: Build features that will reach millions of users.
• High team velocity and seamless cross-functional collaboration: Work with fellow designers and developers in an iterative environment with short and impactful development cycles.
• Efficient code reuse and reduced development time for new apps: Develop cutting edge functional modules that will be integrated across all our Android apps.
• Strategic partnerships enabled through robust technical infrastructure: Build proprietary SDKs to enable partnerships with other industry leaders.
• Culture of creativity and problem-solving within the team: Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems.

Educational Qualifications: 

• 5+ years’ experience  developing large scale Android applications
• Demonstrable knowledge of relational database i.e. Oracle, Sql, MySQL
• Knowledge of popular Android frameworks – Espresso, RxJ ava, Retrofit, Dagger, Jetpack, Firebase
• Command of memory management, view hierarchy, battery optimization and in-depth experience with multithreaded and networked applications 

Relevant Experience :

• Worked with RESTful APIs, third-party SDK integrations and common technologies like HTTPS, JSON, OAuth and SQL. 
• Proficiency in Kotlin (preferred) and Java
• Experience developing backend services – RESTful APIs, GraphQL will be a big plus 
• Experience working with A/B testing, Event frameworks will be a plus.
• Ability to collaborate and drive results cross-team, ina complex working environment
• Experience working in a cross-functional Agile team. 
• Care for quality with an obsession for performance and willingness to spend time testing the team's work, as well as yours.

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The role holder will:

• Implement and monitor the Service Delivery strategy in assigned showroom
• Ensure that the customer base within the territory enjoy remarkable and positive in-store experience at all contacts with complete query resolution.

Responsibilities

Showroom profitability and Stock Management (Financials):

• To monitor, ensure adherence to process and as such provide showroom report of sales, cash monitoring, stock management, petty cash disbursement, reconciliation and retirements, reporting of all activities within Airtel Showroom that directly impacts on company financials such as promos 
• Track, Manage and control stock movement within and out of the warehouse
• Ensure availability of all company products and services in assigned Showroom
• Provide comprehensive report of all products and services in the Showroom.

Asset Management:

• Manage all company assets in the Showroom. 
• Ensure systems and equipment are in working conditions.
• Escalate all Showroom facility issues for prompt resolution

Customer Experience/ Satisfaction at Showroom (Customer):

• Relationship management: build a strong relationship between Airtel and all its customers. 
• Create a database of customers’ traffic to the Showroom to ensure adequate and reliable data for feedback and upward selling and where necessary promos and other company requirement for effective decision making.

Query Resolution and SLA’S (Process):

• Ensure Showroom agents have the required work tools/accesses. 
• Ensure that all team members comply with set standards and meet SLA’s.  
• Ensure 100% adherence on all Showroom processes and procedures by Showroom Agents. 
• Escalate all issues beyond supervisor’s time and ability 
• Ensure all Showroom queries are resolved within the approved SLA.
• Monitor turnaround time for all queries/enquiries and institute process improvement when required
• Monitor team members and track all pending issues to ensure pending complaints are treated.

Reports: 

• Daily, weekly and monthly showroom reports 
• ERC reconciliation reports

Educational Qualifications:

• First degree in any related course

Relevant Experience

• Minimum of 2 years' work experience in a Customer Service environment. 
• Ability to work with minimal supervision 
• Good analytic, report writing and problem-solving skills 
• Good understanding of business processes 
• Good knowledge of customer administrative systems – REMEDY, TABS, MINSAT, EXCEL etc

Other requirements:

• Committed to common goals and values of the organization. 
• Passion for customer satisfaction and service delivery 
• A strong work ethic with positive attitude. 
• Team Leader & Player: Independent, confident and objective.
• Attention to detail/ excellent oral and written communication skills. 
• Good presentation skills. 
• Ability to maintain confidentiality at all times