Latest Vacancies at Canonical Nigeria

Description

• This role is open to recent graduate software professionals as well as candidates with some professional product software engineering and site reliability experience who want to join a global community of like-minded engineers.
• Help us shape the future of open source IT, devops, and IS, from bare metal to containers. Our goal is to revolutionise open source application and infrastructure operations.
• We are on a mission to reshape the world of software operations, using Python for next-generation infrastructure-as-code and blazing a trail to model-driven operations. We want to enable companies to run very efficient bare metal operations for high performance computing, private cloud, data lakes and analytics. To achieve this we need to invent some new technology, and we need to build some new products. In support of that goal we hire software engineers who are passionate about quality, reliability and devops, to join our regional devops teams.
• This team is part of our fully managed infrastructure operations organisation. We run many private clouds and Kubernetes clusters for customers around the world, which enables us to improve our infra-as-code products based on our own real experience, mirroring that of our users and customers. We work in Python, creating open source operations capabilities that simplify these operations for anybody, worldwide, who is building on Ubuntu.
• This team is a true devops team - one of our global monitoring and network operations centres. Most of the work is pure Python software development where we expect a focus on quality, design, documentation, tests and performance. The team is responsible for remote monitoring, using open source products. The team also enhances packages of opscode, and Ubuntu itself, to ensure our platform is the easiest, most robust, and best performing way to drive your data centre.
• This role is ideal for junior software engineers who want to work in Python, have a passion for distributed systems, and an interest in the entire Linux stack - from kernel to networking to virtualization and containers. 
• It is a role that requires rigour in both code and customer interactions. Our DevOps Engineers are technically astute open source enthusiasts who are excited about cloud computing and are ready to join a global team charged with delivering world class services to our customers.

Responsibilities
What you’ll do:

• Work in Python to design and deliver open source software operations code
• Work across the entire Linux stack, from kernel, networking, storage, to applications
• Learn to think rigorously about application and infrastructure reliability
• Shape high quality open source monitoring and alerting infrastructure
• Simplify open source operations for our customers and open source community
• Demonstrate sound engineering design and testing principles in your code
• Follow agile software development practices
• Coach and develop your colleagues where you have insights
• Grow a healthy, collaborative engineering culture in line with the company values
• Global travel up to 10% of time for internal and external events

Requirements
Who you are:

• University Degree in Computer Science or related Software Engineering field
• Advanced level Python programming skills
• You are knowledgeable and passionate about software development 
• You are organized and want your team to deliver timely, high quality software
• You have a demonstrated drive for continual learning
• You understand the importance of reliable operations in a devops world
• You have sound knowledge of cloud computing concepts & technologies
• You have practical knowledge of Linux and networking

Benefits
What you will learn:

• Devops and site reliability engineering
• OpenStack and Kubernetes in operation
• Wide range of open source applications and skills
• Work directly with customers in a range of different businesses 
• Real-life and hands-on exposure to a wide range of emerging technologies and tools 

We offer: 

• Learning and development
• Competitive salary
• Recognition rewards
• Annual leave
• Priority Pass for travel.

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Description

• This is an opportunity for an entry level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.

Role Description

• You will be accountable for delivering an outstanding technical support experience to our employees and customers. 
• From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.
• Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. 
• Every day, you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. 
• You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.

Key Areas of Accountability and Responsibility
Your day to day duties will include:

• Work from your remote home office and provide technical support for employees.
• Provide technical onboarding support for new employees.
• Provide information security training for new employees. 
• Provide technical and infrastructure support during international events. 
• Provide and maintain security monitoring for employees.
• Be available to take ownership of new cases via telephone, email and web
• Act as an internal customer advocate keeping them updated in a timely manner
• Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
• Contribute your findings to a common knowledge base and keep it up to date
• Draft and distribute technical notices for internal and external communication.
• Prioritise your work in order to accomplish the most important and urgent tasks first
• Keep on learning as our products and services grow and evolve
• Maintain regular communication and information exchange with the rest of the team, locally and remotely
• Identify and suggest any opportunities to provide a better service

Required Skills and Expertise

• Bachelor's or equivalent four year Degree in a Technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Experience in a Linux based environment gained through university subjects or work experience
• Linux knowledge including the installation, troubleshooting and basic configuration of recent Ubuntu Desktop releases
• Basic desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices/etc. utilising command line tools for exploring and manipulating the file system)
• Basic troubleshooting (collecting logs, basic fine-tuning by editing configuration files)
• Familiarity with safely installing, uninstalling, reinstalling and repartitioning machines with multiple operating systems and troubleshooting to recover broken installations
• Understanding of Gmail, Google Calendar, Google Applications and Single Sign-On.
• Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
• Excellent written and verbal English communication skills
• Recommended additional experience
• Some knowledge of programming (bash, Perl, Ruby, Javascript, C or C++, Go) 
• Basic troubleshooting of Mac and Windows operating systems.
• Experience supporting virtualized environments (KVM, OpenStack, Virtual Box, VMWare)
• Experience with containers (LXD/LXC, Docker, Kubernetes)
• Experience with network troubleshooting
• Customer support experience.

Benefits

• Possibility of international travel, up to 4 weeks per year.
• Daytime working hours
• Time off for conferences
• Talent development program
• Initial mentoring to bring up to speed on needed technologies
• Additional mentoring opportunities with some of the best in Linux, OpenStack and more.
• Study time and expenses for obtaining relevant certifications.