WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our n...
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Job Objective:
To manage and optimize end-to-end logistics operations, ensuring timely, cost-effective, and compliant delivery of goods and materials that support WIOCC Group’s business objectives.
Reporting Line: Logistics Operations Manager
Key Duties & Responsibilities
Logistics Management
- Oversee end-to-end logistics operations, including inbound and outbound shipments.
- Manage and track shipping line container deposits, ensuring timely follow-up and refunds.
- Monitor and validate terminal handling charges to optimize cost efficiency.
- Coordinate with carriers, freight forwarders, and warehouse teams to guarantee seamless cargo movement.
- Work with Operations to schedule and execute local deliveries for timely distribution.
- Support inventory management and reconciliation to maintain stock accuracy and ensure timely replenishment.
- Contribute to the design, implementation, and continuous improvement of supply chain processes and systems.
Documentation and Regulatory Compliance
- Review tax computations for customs clearance, ensuring adherence to local and international trade regulations.
- Manage End-User Certificate (EUC) compliance process and maintain strong stakeholder relations.
- Maintain accurate and up-to-date logistics documentation, including invoices, customs declarations, inspection reports, Proof of Delivery (PODs), and Goods Received Notes (GRNs).
- Conduct thorough checks of shipping documents to confirm accuracy of quantities, descriptions, HS codes, and regulatory details prior to dispatch authorization.
- Prepare, update, and maintain purchase orders and logistics records with precision.
- Follow up on orders under clearance with Other Government Agencies (OGAs) such as the Nigeria Communications Commission (NCC), the Nigeria Ports Authority (NPA), and the Federal Airports Authority of Nigeria (FAAN).
- Ensure compliance with customs regulations and resolve valuation disputes directly on the ground.
- Maintain documentation for clearance processes, regulatory approvals, and compliance audits.
- Align logistics documentation with company policies and international trade requirements.
- Upload delivery documentation (GRNs) into NetSuite and ensure timely follow-up.
- Validate documentation prior to payment processing to safeguard accuracy and compliance.
Vendor and Partner Management
- Negotiate logistics contracts in line with company policy, securing favorable terms on quality, pricing, delivery, and value-added services.
- Support the onboarding and ongoing management of logistics suppliers.
- Lead and oversee third-party logistics partners, including freight forwarders and transporters, ensuring accountability for service delivery.
- Verify accuracy of third-party charges, including airline fees, marine insurance, and shipping line costs.
- Negotiate local marine insurance charges to secure cost-effective terms.
- Build and sustain strong relationships with external partners such as airlines, shipping lines and insurance providers.
- Collaborate with vendors to ensure transparency, accuracy, and efficiency in billing and service delivery.
Problem Solving and Issue Resolution
- Proactively troubleshoot and resolve logistics challenges to minimize disruptions and maintain operational continuity
- Resolve customs valuation disputes promptly to prevent clearance delays and financial penalties.
- Investigate and address discrepancies in third-party charges through negotiation and corrective action.
- Provide on-the-ground solutions to clearance challenges with OGAs and port authorities.
- Recommend and implement process improvements to reduce recurring issues and enhance operational efficiency.
Cross-Functional Collaboration
- Partner with procurement teams to evaluate supplier quotations, terms, and conditions prior to purchase order approval.
Reporting
- Prepare and deliver accurate daily, weekly, and monthly logistics reports to support decision making and performance monitoring.
Minimum Qualifications & Experience
- Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field.
- Professional certification (e.g., CIPS, APICS, or equivalent) preferred.
- Minimum of 5 years’ relevant experience in supply chain and logistics operations.
- Experience in the telecommunications industry is an added advantage.
Minimum Skills Requirement
- Comprehensive knowledge of supply chain management and international logistics.
- Strong expertise in sourcing and procurement principles.
- Familiarity with customs regulations and compliance requirements.
- Excellent analytical, organizational, and problem-solving abilities.
- Strong negotiation and contract management skills.
- Effective planning and coordination capabilities.
- Exceptional communication and interpersonal skills (written and verbal).
Attributes
- Client-focused with strong relationship-building skills.
- High integrity and ethical standards.
- Passionate, adaptable, and results driven.
- Detail-oriented with a commitment to accuracy and excellence.
- Collaborative team player who achieves results through partnerships.
- Resilient and able to thrive in fast-paced, multicultural environments.
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This role is responsible for providing 2nd Level technical support, resolving escalated incidents and assigned problems, coaching the first-level NOC team, and managing the WIOCC Network. The incumbent will be recognized as the company's in-house technical expert and will serve as a key resource for escalation, knowledge transfer, and operational excellence.
Reporting Line: TAC Manager
Key Duties and Responsibilities
- 24/7 Tier 2 Technical Assistance Centre (TAC) Support: Serving as a key technical interface, managing escalations, and participating in the 24/7 on-call rota
- Incident & Problem Resolution: Providing direct, cross-functional support to the Network Operations Centre (NOC) and field engineering teams to resolve technical issues
- Mentorship & Training: Driving the technical competency of the Operations team through active training and mentorship
- Technical Stakeholder Consultancy: Delivering technical guidance, service management, and pre-sales support to key stakeholders and commercial teams
- Deputising for the TAC Manager: Assuming management duties and departmental leadership as directed
- Vendor Management: Managing network equipment vendors to ensure service delivery and performance compliance
- Network Deployment & Integration: Overseeing network installation, testing, commissioning, integration, and final hand-over into active service
- Performance Reporting: Utilizing network quality and performance management tools to compile and deliver ad-hoc reports as required
- Disaster Recovery Operations: Operating and maintaining continuity within the Disaster Recovery NOC during critical outages or emergency simulations
- Project Delivery: Assisting cross-functional departments and taking the lead on reporting and executing assigned projects
- Client Mobilisation: Travelling internationally or site-to-site to provide dedicated, hands-on support to clients as required
Minimum Qualifications:
- Bachelor's degree in Engineering or related technical field
- Technical certifications in optical networking, JNCIS (essential), JNCIP (desirable) or equivalent
- Strong communication and interpersonal skills
Experience and Skills
- Industry Experience: A minimum of 3 years’ technical experience within the telecommunications sector managing complex optical networks, ideally with at least 1 year spent in a Tier 2 technical support or equivalent high-level role
- Technical Proficiency: Strong working knowledge of optical and data networking platforms, including Fibre, DWDM, OTN, SDH, and Core Data technologies (Ethernet, IP/MPLS, IS-IS, BGP, and L2VPN)
- Vendor Expertise: Proven experience supporting transmission and switching equipment from leading industry manufacturers, such as Juniper, Tejas Networks, and MikroTik
- Network Monitoring & Tools: Proficient in utilizing network performance and monitoring platforms, including PRTG, SolarWinds NPM, Cacti, and MRTG
- Systems Administration: Hands-on experience managing internal infrastructure, including mail servers, domain servers, operating systems, and core enterprise applications
- Mentorship & Training: Demonstrated ability to share technical knowledge and effectively mentor junior team members
- Communication Excellence: Strong written and verbal communication skills, with a proven track record of synthesizing and concisely explaining technical data to clients
- Operational Reporting: Adept at utilizing B/OSS (Business and Operations Support Systems) tools to accurately, concisely, and promptly record critical operational data
- Prioritisation & Problem Solving: Proven ability to manage competing priorities and deliver robust solutions under pressure in a fast-paced environment
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personal excellence, accuracy, and attention to detail
- Collaborative, achieve results through teamwork and partnerships
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