Jobs at VillageReach

Purpose of the Consultancy 

• VillageReach seeks to engage a qualified OpenLMIS Technical Manager Consultant to provide technical and operational leadership for the implementation, optimization, and support of OpenLMIS in Nigeria. 
• The consultant will work closely with the National Primary Health Care Development Agency (NPHCDA), implementation partners, and technical teams to ensure effective deployment, support, integration, and sustainability of OpenLMIS within the national digital health ecosystem. 

Scope of Work
The Consultant will be responsible for the following: 
Technical Leadership & System Implementation:

• Lead and coordinate OpenLMIS implementation, optimization, and support activities.  
• Support system configuration, customization, testing, rollout, and post-deployment support.  
• Translate user, business, and Ministry of Health requirements into actionable technical specifications and implementation plans.  
• Coordinate integration planning with relevant national health information systems and interoperability platforms.  
• Support alignment of country customizations with OpenLMIS Core architecture and standards to maintain system scalability and upgradability.  

Stakeholder Coordination & Technical Liaison:

• Serve as the primary technical liaison between government counterparts, implementation partners, developers, and support teams.  
• Bridge communication and operational gaps between technical and programmatic stakeholders.  
• Coordinate issue triage, escalation, troubleshooting, and resolution across helpdesk and development teams.  
• Support governance, implementation planning, and sustainability initiatives for OpenLMIS.  

Helpdesk & User Support Oversight:

• Supervise and guide Helpdesk Officers, including workload coordination, escalation support, and performance monitoring.  
• Strengthen helpdesk and support processes, including ticket tracking, documentation, and continuous improvement initiatives.  
• Support end-user adoption through technical guidance and structured support mechanisms.  

Capacity Building & Documentation:

• Coordinate and facilitate user trainings and cascading of program updates to subnational stakeholders.  
• Develop and maintain technical and operational documentation, guidance materials, and user support resources.  
• Support knowledge transfer and capacity strengthening for government and partner teams.  

Monitoring & Reporting:

• Track implementation progress, risks, dependencies, and support issues.  
• Provide regular technical and operational updates to VillageReach and relevant stakeholders.  
• Contribute to continuous improvement initiatives and strategic planning for long-term system sustainability.  

Deliverables 
The Consultant will be expected to deliver: 

• Implementation and technical support plans  
• System configuration and rollout support documentation  
• Requirements gathering and technical specification documents  
• Integration and interoperability coordination support  
• Helpdesk and escalation management reports  
• Training coordination materials and user guidance documentation  
• Regular progress and risk updates  

Requirements
Required Qualifications and Experience:
The ideal consultant should possess: 

• Bachelor’s Degree in Computer Science, Information Technology, Health Informatics, Information Systems, Public Health, Supply Chain Management, or related field. A Master’s degree is an added advantage.  
• 3–5 years of experience supporting digital health systems, eLMIS/HIS platforms, or enterprise software implementations.  
• At least 2 years of experience in technical coordination or management roles, including supervision of support or technical teams.  

Demonstrated experience in:  

• System implementation and rollout  
• Requirements gathering and technical documentation  
• Helpdesk and support management  
• Stakeholder coordination with Ministries of Health and partners  
• Issue escalation and technical troubleshooting  
• Strong understanding of digital health ecosystems and interoperability concepts.  
• Experience with OpenLMIS strongly preferred; familiarity with systems such as DHIS2, OpenMRS, ERP/WMS platforms is an advantage.  
• Strong analytical, communication, stakeholder management, and problem-solving skills.  
• Experience working within donor-funded or public health supply chain programs is preferred.  

Reporting Line:

• The Consultant will report to the designated VillageReach Program Lead and collaborate closely with government counterparts, implementation partners, and technical teams. 

Duration and Nature of Engagement:

• This consultancy is expected to be full-time for an agreed contract period, subject to project needs and funding availability. 

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Purpose of the Consultancy 

• VillageReach seeks to engage qualified OpenLMIS Helpdesk Officer Consultants to provide frontline technical and user support for OpenLMIS implementation and routine operations in Nigeria. 
• The consultants will support users by troubleshooting system issues, guiding correct system usage, documenting and escalating technical challenges, and contributing to continuous improvement of helpdesk operations and user adoption within the national health supply chain system. 

Scope of Work
The Consultant will be responsible for the following: 
User Support & Helpdesk Operations: 

• Serve as the first point of contact for OpenLMIS users requiring technical assistance via ph  one, email, or in-person support.
• Receive, log, track, troubleshoot, and resolve user issues related to OpenLMIS system access, data entry, reporting, and routine system use.  
• Escalate unresolved or complex technical issues to the appropriate technical teams.  
• Follow up with users to confirm issue resolution and provide additional support where needed.  
• Maintain professional and responsive communication with government and partner users.  

Issue Documentation & Reporting:

• Document all support requests, issue resolution steps, escalations, and troubleshooting activities within the helpdesk tracking system.  
• Maintain accurate records of frequently reported issues, bugs, and recurring system challenges.  
• Support the preparation of periodic support and performance reports.  
• Contribute to identification of system improvement opportunities based on user feedback and recurring issues.  

User Guidance & Capacity Building:

• Support end-users in correct OpenLMIS workflows and data entry procedures to improve data quality, completeness, and reporting timeliness.  
• Support onboarding and refresher training sessions for users and trainers.  
• Assist in the development and updating of training materials, user guides, FAQs, and reference documentation.  
• Provide ongoing user guidance and technical support to strengthen system adoption and sustainability.  

Coordination & Continuous Improvement:

• Collaborate with technical teams and implementation partners to strengthen helpdesk processes and support mechanisms.  
• Support continuous improvement initiatives related to user support, system administration, and operational efficiency.  
• Participate in other project-related support activities as assigned.  

Deliverables 
The Consultant will be expected to deliver: 

• Timely resolution and escalation of helpdesk tickets  
• Updated issue trackers and support documentation  
• User support and troubleshooting records  
• Frequently Asked Questions (FAQs) and user guidance materials  
• Training support documentation and attendance records  
• Periodic support and issue analysis reports  

Requirements
Required Qualifications and Experience:
The ideal consultant should possess: 

• Degree or Diploma in Information Technology, Computer Science, Health Informatics, or related field is preferred.  
• At least 2+ years of experience supporting information systems users or helpdesk operations.  
• Demonstrated ability to quickly learn and support new systems and processes.  
• Experience supporting implementation or use of digital systems involving multiple stakeholders.  
• Strong communication and interpersonal skills, including experience working with government and partner users.  
• Strong analytical and problem-solving skills with high attention to detail.  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).  
• Experience with helpdesk or ticketing tools such as Jira, Confluence, Service Desk, or similar platforms is an advantage.  
• Experience with OpenLMIS, LMIS, HMIS, DHIS2, or other digital health systems is an advantage.  
• Experience supporting donor-funded public health programs is an added advantage.  

Reporting Line:

• The Consultant will report to the OpenLMIS Technical Manager or designated VillageReach supervisor. 

Duration and Nature of Engagement:

• This consultancy is expected to be full-time for an agreed contract period, subject to project needs and funding availability.