Jobs at TRANOS

This role supports the sales team by ensuring timely and accurate RFQ submissions, efficient order processing, and high-quality customer service, playing a key part in maintaining seamless sales operations and a positive customer experience.

Job Details

• Assist in preparing and submitting accurate RFQs (Request for Quotation) to customers.
• Collect and organize necessary information from internal teams (e.g., engineering, production) to complete RFQs.
• Track and log RFQ statuses in the CRM/ ERP system and follow up with customers as required.
• Accurately input customer orders into the company’s ERP system.
• Verify order details to ensure alignment with RFQs and customer agreements.
• Coordinate with production and logistics teams to confirm order timelines and delivery schedules.
• Communicate updates on order statuses to customers and internal stakeholders.
• Respond promptly and professionally to customer inquiries about RFQs, orders, and general product information.
• Resolve basic customer service issues and escalate unresolved or complex customer issues to senior team members or managers.
• Maintain a record of customer interactions for future reference.
• Provide accurate product information and order status updates to customers.
• Maintain accurate records of RFQs, orders, and correspondence in the CRM/ERP systems.
• Prepare basic reports on sales activities, RFQ outcomes, and order fulfillment rates.
• Support the sales team with scheduling meetings, organizing documentation, and preparing presentations (as needed).
• Assist in data entry and data cleaning tasks.

Requirements

• Bachelor’s degree in Business Administration, Sales, or a related field (preferred).
• Prior experience in an administrative or customer service role
• Experience with CRM software (e.g., Salesforce, HubSpot)
• Knowledge of the manufacturing industry (preferred but not required)
• Strong organizational, communication, interpersonal skills and customer service skills.
• Strong attention to details and accuracy 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

go to method of application »

This role ensures compliance with quality standards during assembly and repair processes through detailed inspections and adherence to industry best practices.

Job Details

• Ensure that assembly processes comply with industry best practices and defined quality standards.
• Follow internal quality standards, procedures, and specifications during the assembly process to guarantee product quality.
• Carry out detailed in-process and finished goods inspections to identify any defects or non-conformities.
• Inspect all received goods for quality assurance, identifying items requiring rework or maintenance.
• Conduct thorough inspections during repair processes and after service to ensure functionality and quality standards.
• Inspect all modified products using predefined checklists to verify compliance with specifications.
• Maintain complete and detailed records of all repairs performed and materials received, ensuring accurate documentation for traceability.
• Collaborate with the Production, Engineering, Projects and Sales departments to ensure adherence to established procedures, standards, systems, and processes.
• Provide feedback and training to assembly staff to enhance quality awareness and compliance.
• Participate in quality audits and assist in the development of corrective actions for identified issues. 

Requirements

• Bachelor’s degree in Engineering, Quality Assurance, or a related field
• 2-3 years' experience in quality control or quality assurance within a manufacturing or assembly setting
• Certification in Quality Management Systems (e.g., ISO 9001) or other relevant quality certifications 
• Experience with statistical process control and quality improvement methodologies
• Strong knowledge of quality control and assurance processes within manufacturing or assembly environments
• Proficiency in using quality inspection tools and techniques, including measurement devices and checklists
• Excellent attention to detail with a systematic approach to inspections and documentation
• Strong analytical and problem-solving skills to identify issues and implement corrective actions 
• Effective communication skills to work collaboratively with assembly personnel and management
• Familiarity with relevant quality standards (e.g., ISO, Six Sigma)