Jobs at Oscar Temple

Purpose of role

The Data Centre Services Manager (DCSM) will coordinate all Data Centre Services to internal and external customers and shall be the single point of contact for all such services. The DCSM will formulate strategic plans and tactical measures to deliver DC services to the customers. 

Responsibilities

• Fully responsible for the Data Centre space and liaise with the DCOM & Facilities Manager to ensure consistent customer experience. Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Manage the entire cycle of customer on-boarding process (from feasibilities studies to sign-off) and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding. Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Ongoing technical supports for activities involving Data Center supports services and Operations. Monitor performance and ensure system availability and reliability
• Ensure continuous improvement of Data Centre processes and procedures, such that they are highly effective and reflect industry best practice  

Qualifications/Competencies

• A bachelor’s degree in Mechanical or Electrical Engineering or related field is required. ITIL V3 Certification and MBA will be an added advantage
• 6-10 years of experience in Data Centre Business, 5 of which must be in data centre operations, preferably in an open access/colocation environment.
• Experience with data center subsystems – generators, UPS, cooling systems, fire suppression systems, access control systems, CCTV and other critical subsystems required to assure data center operations
• Excellent IT/DC Operations Process Management Knowledge
• Demonstrated experience with IT /DC Operations & Services management and Customer Management
• Demonstrated ability to develop and manage 24x7 Operations support teams and manage team to achieve stringent KPIs

Qualified candidates should send their CVs in Word Format with DC Manager  as subject to ict@oscartemple.com

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Purpose of role

The Operations Support Manager will be responsible for the network monitoring, surveillance and fault management support on the elements, components and processes of the Main One network.

Responsibilities

• Will be responsible for designing, developing and managing the change control process, which should include creating and implementing change management methodology that will maximize the service availability and reduce cost in terms of re-works. Manage the entire cycle of customer on-boarding process (from feasibilities studies to sign-off) and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding. Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Manage the problem management process to ensure that all network incident categorized as problems, are monitored, tracked and resolved within stipulated timeframe.
• Ensure quality process development and process performance measurements in accordance with International Standards (ISO9001:2008, ISO27001:2013, PCI DSS, ITIL Service Management, eTOM etc.).Develops the Data Center Standard Service Procedures (SSP) including Service methodologies and processes
• Oversee the document management and control process 
• Constantly review the operational processes and procedures whilst ensuring continuous process improvement plans and initiatives 

Qualifications/Competencies

• Computer Engineering, Electrical or Electronics Engineering degree including a Masters’ degree in Business, Engineering or Management
• Minimum of 8 years’ experience in ICT or Telecommunications industry with at least 4 years in Operations
• One or more of the following certifications is an advantage: Six Sigma Green Belt & above, ITIL, PMP, BPM, CQPA

Qualified candidates should send their CVs in Word Format with Operations Support Manager  as subject to ict@oscartemple.com

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Purpose of role

As Operations Manager you will be responsible for leading, managing and developing the Managed Services team and suite of solution offerings. The team will be responsible for providing pro - active first fix and post-sales support to our Managed Service Customers 

Responsibilities

•  Design and deliver integrated solutions for Managed Service customers in line with ITIL and/or industry best practice
• Monitoring the effectiveness of the team against SLA/KPI‟s, driving through change as needed to deliver continual service improvement
• Ensure operational procedures and practices are well defined, documented and consistently applied
• Instil a high performance culture in the team with a focus on team work,service excellence and ownership for resolving customer issues
• Work closely with the Technical Sales to ensure new customers are on -boarded with seamless handover / transition
• Develop in-depth knowledge of competitive Managed services offerings in Nigeria and globally develop propositions to sell and further develop the Organization’s brand. 

Qualifications/Competencies

•  Bachelor’s degree in a Technical (Engineering or Sciences) discipline
• Minimum of 8 years’ experience in ICT or Telecommunications industry with at least 4 years in Operations  
• Minimum of 5 years in supervisory/management position.
• Strong Knowledge of Managed Services, Managed Security, and Cloud as a service delivery model
• Good Knowledge of IT and concepts such as virtualization
• Have solid technical understanding of Networking, security and Hosting Technologies and solutions

Qualified candidates should send their CVs in Word Format with Operations Manager MS as subject to ict@oscartemple.com