Jobs at Management Sciences For Health - MSH

Gender and Safeguarding: Responsible for providing strategic and systematic support in implementing gender transformative programming as well as spearheading gender and protection program development and providing technical support across the implementing states/stakeholders. The Specialist will also ensure safeguarding mechanisms are in place. ensure that risk assessments are completed, stakeholders, staff and related personnel are trained and that complaints mechanisms are designed, consulted on and communicated to staff and program participants and the wider community.

Responsibilities

• As the Gender & Safeguarding specialist, work with the SPA manager to ensure that the project’s work plans are designed, implemented, and monitored with a strong focus on gender equity, diversity, and the safeguarding of vulnerable populations.  
• Serve as the project’s technical resource person and focal person for gender and safeguarding within the organization and externally, representing the organization in relevant forums such as TWGs, etc. 
• Conduct rapid gender analysis (if necessary) and lead the development and implementation of project’s gender strategies and initiatives 
• With support of the SPA manager, lead strategic engagement with relevant stakeholders at the federal and state levels to advance gender mainstreaming and ensure compliance to gender guidelines during selection of CHWs 
• Provide oversight to sub-implementers and CSOs who will engage stakeholders at community levels to advocate for gender inclusion during selection of CHWs and also promote engagements with community stakeholders to ensure appropriate safeguarding for employed CHWs. 
• Lead strategic engagements with stakeholders at all levels including at the community level to implement safeguarding measures for CHWs and the communities they serve, especially among the vulnerable population. 
• Lead interventions to monitor and track compliance to gender and safeguarding policies among staff, vendors, consultants, and project beneficiaries, including instituting mechanisms for anonymous reporting of violation of these policies for prompt action. 
• Support project staff to effectively integrate gender-sensitive approaches into their work, including leading relevant training and capacity-building sessions to enhance staff understanding of gender equality principles and practices. 
• Lead the development/review/updating of project’s safeguarding policies, procedures, and protocols to prevent and respond to incidents of harassment, exploitation, abuse, and other forms of misconduct within the organization and among project beneficiaries.
• Promptly identify potential safeguarding risks and vulnerabilities through rapid assessments and develop project’s mitigation strategies to address the risks to ensure safety of project staff and project beneficiaries. 
• Together with the MERL specialist, monitor, track, and evaluate effectiveness of the project’s gender strategy and safeguarding initiatives, using the information for adaptive management. 
• Lead engagements and collaborations with internal and external stakeholders including government MDAs, implementing partners, CSOs, donors, etc. to promote meaningful gender and safeguarding principles

The responsibilities and duties are indicative only and are subject to change to meet the needs of the project, the organization and the donor. 

Qualifications

• Bachelor’s degree in public health, Health Sciences, gender studies, social work, international development, or related field (master’s is an added advantage) 
• At least 6+ years’ experience in gender equality, women’s empowerment, and safeguarding interventions especially in development and/or humanitarian context.
• Strong leadership, mentoring, management, planning, analytical and organizational skills demonstrated by ability to work both independently and within a team, assess priorities, and manage a variety of activities with attention to detail. 
• Proven leadership and capacity in negotiation and conflict management. 
• Knowledge of donor regulations is preferred and ability to work independently, take initiative and learn complex procedures. 
• Demonstrated experience to provide technical assistance to organization and conduct training. 
• Excellent oral and written communication skills with fluency in English. Proficient computer skills. 
• Experience in maintaining excellent communication with the US office. 
• Strong computer skills, Experience with Microsoft Office, presentation software, and e-mail and Internet packages. 
• Strong organizational skills, attention to detail, and ability to work under time constraints and meet deadlines, and to work independently and take initiative. 
• Excellent interpersonal skills: demonstrated ability to interact professionally with diverse clients and stakeholders. 
• Commitment to uphold high standards of moral and ethical business practices. 
• Proficiency in written and spoken English.
• Experience in collecting and analyzing data. 
• Knowledge of sourcing and procurement techniques as well as dexterity in “reading” the market. 
• Demonstrated ability to interact professionally with culturally diverse staff, clients, and consultants.
• Proficiency in conducting gender analysis and developing gender frameworks, gender mainstreaming interventions, and safeguarding principles and standards. 
• Proven experience in developing and implementing gender equality and safeguarding strategies and initiatives 
• Strong stakeholder management skills.  
• Strong communication and coordination skills. 
• Ability to work effectively in a multicultural and multidisciplinary team
• Strong analytic, strategic thinking, problem solving, and planning skills 
• Excellent computer skills (MS Word, Excel, PowerPoint, etc) 
• Experience with report writing and documentation of key learnings.

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The IT Specialist role is responsible for the oversight of IT needs for the project's main and state offices, including system installations, maintenance, support, and technical advice. S/he is responsible for ensuring that the MSH established standards set by MSH home office are followed and that proprietary project solutions are fully functional, efficient, and cost effective. The IT Specialist provides user support and manages relationships with outside system support companies (as needed). 

Responsibilities

• Management and maintenance of LANs (Local Area Networks) in MSH country office Abuja 
• IT specialist will ensure that proper backup and restore procedures are followed, maintain network security (antivirus and communications devices), and that end users have access to shared files, printers, and email. 
• When needed, IT specialist will also be responsible for conducting IT assessments and preparing reports for grantees and project partners per MSH IS standards to ensure that appropriate solutions (equipment, software, and services) are proposed and provided to beneficiaries. 
• File incoming help requests from end users via both telephone and e-mail in a courteous manner. 
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. 
• Build rapport and elicit problem details from users 
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Manager. 
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. 
• Apply diagnostic utilities to aid in troubleshooting. 
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. 
• Identify and learn appropriate software and hardware used and supported by the organization. 
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. 
• Make sure the phone on every desk is working at all times. 
• Install anti-virus software. 
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals on a monthly basis (monthly report of the work done submitted to the Operations Manager) 
• Prepare the Projector and other presentation materials for quality presentations. 
• Test fixes to ensure problem has been adequately resolved. 
• Perform post-resolution follow-ups to help requests. 
• Develop help sheets and frequently asked questions lists for end users. 
• Travel to site offices whenever there is a need to, and resolve issues independently as much as can be achieved. 
• Send a weekly Status report and Time Sheet to IT Operations Manager 
• Ability to travel 40% of the time to various state offices. 
• Ensure that systems are in place in country to ensure that operations are managed and staff act in full compliance with local laws, adhere to contract/award and donor requirements, and comply with MSH policies and standard operating procedures. 
• Ensure that appropriate staff members are aware of and understand laws, contract/award and donor requirements, and MSH policies and procedures 
• Monitor and ensure compliance. 

The responsibilities and duties are indicative only. The responsibilities and duties are subject to change to meet the needs of the project, the organization and the donor.

Qualifications

• Bachelor's degree and 6+ years’ experience. Master's degree and 4+ years’ experience, or Doctorate and 2+ years’ experience in Information Technology or Computer science
• Knowledge of computers and relevant software application 
• Knowledge of customer service principles and practices 
• Keyboard skills 
• Logical and flexible approach to solving problems, especially when working under pressure 
• Verbal and written language skills in English required. 
• MSCE, N+ or A+ , CCNA (industry standard professional qualifications) 
• Ability to work with a switchboard 
• Exceptional interpersonal skills 
• Must possess a user first mentality 
• Experience with Google Apps 
• Exceptional motivation to learn on the job 
• Extensive Windows, Mac and iOS or Android experience 
• Experience with Python, Dart or GO a plus 
• Familiarity with computer networking, TCP/IP a plus 
• Familiarity with Symantec Altiris a plus.

Knowledge and Skills: 

Competencies: 

• Communication 
• Organization 
• Analytical Abilities 
• Creativity 
• Project Management 
• Problem Solving 
• Resourcefulness. 
• Strategic Management. 
• Project Management. 
• Architecture. 
• Information Security. 
• Design, Development, and Maintenance. 
• Operations and Support. 
• Quality Assurance 
• Generic Skills.