Jobs at Koins Microfinance Bank

General Responsibilities

• Manage the internal IT Support team and evaluate the skills and performance of team members.
• Ensure end-user experience is always exceptional.
• Support technicians, set specific end-user service standards, contribute to improving IT support by actively monitoring and responding to end users' queries.
• Establish and uphold best practices throughout the entire technical support ecosystem and identify areas for continuous improvement.
• Evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal cross-functional teams.
• Provide outstanding first-level technical and operational support as well as work with stakeholders in strategic planning and execution of the bank’s technology and business strategy.

Key Roles and Responsibilities (Duties)

• Lead the internal technology support team in its day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our technology stack
• Provide advice and support to all colleagues regarding standard office applications and best practices as business needs evolve.
• Ensure licensing management for all technology applications.
• Support onboarding / off-boarding employees on business systems
• Create and update manuals and documentation

Required Skills & Competencies
Technical and Soft Skills:

• Expert knowledge of Temenos T24 Core Banking Application, MS Office 365 including SharePoint, Exchange Online, Azure AD, Microsoft Endpoint Manager and Amazon Web Services (AWS).
• Hands-on experience with help-desk and remote-control software
• Solid technical background with an ability to communicate effectively with a non-technical audience.
• Customer-service orientation.
• Excellent written and verbal communications skills.
• Proven work experience as end-user services manager
• Exceptional customer service skills with a problem-solving attitude.
• Task-oriented and organized, experience managing a ticket queue and ability to prioritize effectively.
• Team management skills, team player, can collaborate in a productive fashion
• Able to troubleshoot a large variety of technical issues

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Job Description

• Koins Bank is seeking an accomplished and knowledgeable Head of Legal to lead our legal department.
• The ideal candidate will possess a robust background in banking law, corporate governance, and legal advisory, particularly within the financial services industry.
• This role demands a profound understanding of the legal framework governing microfinance institutions and significant expertise in handling complex legal issues.

Responsibilities
Legal Leadership and Advisory:

• Provide expert legal advice to the bank’s executive management and various departments on a broad spectrum of legal matters, including corporate law, banking law, labor law, and commercial transactions.
• Develop and implement legal strategies that support the bank’s business goals while ensuring compliance with applicable laws and regulations.
• Serve as the chief legal resource for resolving intricate legal issues, offering strategic guidance and risk assessment to the management team.

Contract Management:

• Draft, review, negotiate, and finalize a wide array of contracts and agreements with clients, vendors, and partners, ensuring that all contractual arrangements are legally sound and aligned with the bank's interests.
• Oversee the administration of contracts, including monitoring performance, tracking deadlines, and managing amendments and renewals.
• Maintain a comprehensive and organized contract database for easy access and reference.

Corporate Governance:

• Advise on corporate governance matters, ensuring the bank's adherence to best practices in board governance and regulatory requirements.
• Litigation and Dispute Resolution:
• Manage all legal disputes involving the bank, including litigation and arbitration proceedings, to safeguard the bank’s interests and minimize legal exposure.
• Oversee the engagement of external legal counsel, ensuring cost-effective and high-quality representation.
• Handle or oversee the resolution of disputes, proactively addressing potential issues before they escalate.

Stakeholder Engagement and Management:

• Build and maintain strong relationships with regulatory authorities, external legal firms, and industry associations.
• Collaborate with internal stakeholders, including senior management, business units, and compliance teams, to support the bank’s strategic initiatives
• Assist external company secretaries on board governance matters, ensuring compliance with corporate governance best practices

Intellectual Property and Documentation Management:

• Oversee the management and protection of the bank’s intellectual property portfolio, including trademarks, copyrights, and patents.
• Ensure the proper handling and safekeeping of customer collateral documents and manage land and corporate search requests.

Training and Capacity Building:

• Organize and conduct training programs on legal matters for employees, fostering a culture of legal awareness and compliance within the organization.
• Provide ongoing education on emerging legal trends, industry regulations, and best practices relevant to the banking sector.

Reporting and Documentation:

• Prepare and submit required legal reports to regulatory authorities, ensuring accuracy and compliance with reporting standards.
• Maintain detailed records of all legal matters, providing regular updates to senior management on the status and implications of ongoing legal issues.

Required Skills & Competencies (Technical and Soft Skills)

• Strong expertise in banking law, corporate governance, and legal advisory.
• Excellent contract drafting and negotiation skills.
• Proven ability to manage litigation and resolve disputes effectively.
• Exceptional communication and leadership skills.
• Ability to communicate and interface with Senior Manaagement and Board of Directors JOB DIMENSIONS (Scope & Management elements of the job) The Head of Legal at Koins Bank is responsible for overseeing all legal matters related to the bank’s operations
• Bachelor of Law (BL / LLB / JD, LLM) with 8 - 10 experience.

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Job Responsibilities

• Ensure all E-channels platforms function optimally: Internet banking, Mobile App, ATM, POS, Cards etc.
• Daily settlement of all Electronic channel’s transactions
• Daily Reconciliation of E-channels accounts.
• Rendition of internal and regulatory reports
• Debit card issuance
• PIN issuance and Support
• Profiling Cardholders for Web payments (SAFETOKEN and 3D Secure)
• Management and project implementation of all E-channels platforms.
• Pilot test and Support for deployment of channels.
• Dispute Arbitration/Resolution
• Ensure prompt resolution of customer complaints and enquiries on E-channels issues.
• Customer support and feedback.

Qualifications / Required Skills & Competencies (Technical and Soft Skills)

• 3 - 5 years of work experience.
• Great problem-solving skills.
• Consistent with the ability to deliver by promptly meeting deadlines.
• Great customer-centric skills
• Excellent interpersonal communication skills
• Proficient with Excel.