Jobs at International Rescue Committee (IRC)

Job Overview/Summary:

The Midwife Supervisor will support the implementation of the “Broadening Emergency and Graduation Efforts (BEGE) in Borno” project implemented in consortium with Mercy corps in Gwoza LGA. She will be supervising the reproductive health clinical activities and oversee facility and staff daily performance to ensure quality and timely delivery of rights based SRHR services while maintaining high level of ethical and professional standards.

The position will be 100% based in Gwoza LGA.

The Midwife supervisor reports directly to the Program Manager.

Specific Responsibilities:

Clinical Supervision and Service delivery:  

• Supervise and supports the provision of ALL reproductive health clinical services and consultations at the IRC’s comprehensive women centers (CWC).
• Support implementation of minimum initial service package (MISP) for SRHR in Gwoza.
• Provide ante-natal consultations, skilled birth deliveries and after delivery follow ups, post-natal consultations, family planning consultations, post-abortion care, clinical management of rape, syndromic management of STI, new-born vaccinations according to MoH/International protocol and liaising with the referral focal person about patients who need special care and referrals.
• Serve as the focal person for the clinical care for sexual assault survivors (CCSAS) and referral linkage for survivors.
• Provide counselling on family planning and provide FP commodities according to the client’s informed choice.
• Maintain infection prevention and control within and around the facilities.
• Ensure all facilities adhere to instrument processing and sterilization protocols.
• Keep inventories and supervise the use of medical devices, ensuring they are clean and follow up with logistics for regular maintenance.
• Ensure the availability of essential drugs and SRH supplies including family planning commodities.
• Liaise with the pharmacy warehouse to prevent stock out of essential drugs, other medical supplies while working with the Program Manager and RH Managers to procure other consumables required in the facilities.
• Being responsible for ensuring that all the administrative procedures, patients’ data and documents are filled in correctly and registered for compiling monthly reports reflecting the activity in the department.

Technical Support and Quality of Care Management:

• Ensure all SRHR services are in line with national/adopted protocols and RH policies and guidelines are well understood by midwives and other support staff in the facilities.
• Ensuring that all staff using medical devices are qualified and trained, cleaning and minor maintenance tasks are performed according to the protocols, reporting any malfunction to the project biomedical service.
• Ensure all the staff follow the established IPC standard and infection prevention protocol.
• Ensure all facilities adhere to instrument processing and sterilization protocols.
• Conduct quarterly clinical skills assessment for the midwives and follow up on areas that need improvement.
• Provide on-the-job training to all midwives and support staff, define their training needs, and support the Program Manager to implement them according to project objectives.
• Conduct periodic facility readiness assessment and follow-up on service point improvement action plan.

Staff Management:

• Routinely monitor, supervise staff performance according to their job description, conduct performance evaluation and provide written feedback in a timely manner.
• Monitor staff daily attendance to duty posts and ensure time sheets are correctly filled and submitted monthly.
• Ensure staff leave plan is followed and managed in a way that ensure smooth program continuity.
• Develop and manage monthly midwives and clinic support staff roster where applicable.

Representation, Project Implementation and Reporting:

• Focal person for intersectoral integration between Reproductive Health and Women Protection and Empowerment sector.
• Raises Item forecast and payment request for reproductive health program and provide information that will support BVA update.
• Ensure teamwork and maintain relationship with different sectors and government agencies.
• Responsible for validation of program data and timely submission to M&E on weekly basis.
• Work with M&E team to analyze data on a weekly/monthly basis, feeds information back to the program, and adapts strategies accordingly.
• Provide weekly/monthly activity reports to the supervisor.

Others:

• Consistently and proactively monitors and assesses the safety and security of the team; promptly reporting concerns or incidents to IRC management and liaising with community leaders and others external parties as required to maintain/enhance the security environment for IRC programs.
• Other duties as assigned by the supervisor to enable and promote IRC programs.

Key Working Relationships:

• Position reports to: Program Manager
• Position directly Supervises: Midwives and Clinic support staff
• Indirectly reporting: Reproductive Health Manager, Senior Reproductive Health Manager, Health Coordinator and Field Coordinator.
• Other Internal and/or external contacts: Health program staff and managers, and ALL other IRC sectors.
• External: Other partner NGO’s, MoH, SPHCDA, LGA PHC department.

Qualifications

Education:

• Registered Midwife (bachelor’s degree in nursing and midwifery science an added advantage)
• Must possess VALID practicing license by Nursing and Midwifery Council of Nigeria.

Work Experience:

• Minimum of 3 years clinical experience as a Midwife working in an INGO.
• Experience in supervising staff at the primary health care level.
• Ability to work with displaced communities with diverse cultural and ethnic backgrounds. 
• Able to work in a location with basic living conditions and with limited communication options.
• Experienced in report writing.
• Strong clinical skills on relevant SRHR service delivery; FP, PAC, CCSAS, BEmONC, ANC/PNC and safe delivery.
• Full professional competency in Microsoft Office Suite, (especially Word, Excel, Outlook, and PowerPoint) is highly recommended.
• Excellent interpersonal skills; culturally and socially sensitive.
• Ability to independently organize work, prioritize tasks, respect and adheres to deadlines.
• Fluency in both English and Hausa (Hausa is an added advantage).

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Scope:

The IT Department supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world, including many technologically challenging locations. An integral component of this effort is ensuring that Country Programs have the capacity to implement and support these IT initiatives effectively across the country offices and in the field sites.

Under the direct supervision of IT coordinator, the Senior IT Manager is a member of the IRC Operations Department in the Nigeria Office. The Senior IT Manager will be responsible for IT functional oversight in the CP.

A key aspect of this role is to ensure all technology implementations in-country conform to the global IT policies and procedures hence working closely with Country IT and Regional IT lead is vital.

Position Holder will be based in Maiduguri having a strong focus on Maiduguri IT Operations while providing technical support and ensuring IT Focal points in the BAY States and Northwest work in conformity to the global IT policies.

SPECIFIC RESPONSIBILITIES:

The responsibilities of the Senior IT Manager include but are not limited to the following:

Functional oversight:

• Provide functional oversight for the IT Team in the country program.
• As instructed by the IT coordinator, responsible for updating and disseminating the IT policy of IRC across field sites and ensuring staff are aware of it.

Network Infrastructure:

• Ensure that all IT infrastructure is efficient in supporting office needs and complies with global IT guidelines
• Ensure the IT Setup in all offices are emergency prepared
• Collaborate with the IT team to ensure optimal network performance, security, and availability.
• Improve the network infrastructure (Switches, Routers, APs, etc.) where necessary.

Collaboration:

• In coordination with the IT Coordinator, put work plans in place for improving IT systems, Internet connections and local networks for better performance and benefits in the Northwest.
• Work with the IT Managers to setup training opportunities to strengthen the knowledge of basic IT Skills, and create awareness where needed.

Project Support:

• Collaborate with the IT team and project stakeholders to provide technical expertise and support for IT-related projects.
• Look for innovative ideas to increase productivity, enhance user performance and reduce cost operational cost where available

Documentation and Asset Management:

• Review all IT Inventories and access controls to make sure they are accurate, regularly updated, and have measures in place to enforce integrity and availability.
• Verify and provide technical support in regard to purchasing spare parts for IT equipments, ensuring equipment purchased are of the right specifications and conform to the IRC standard specifications

Server and Active Directory Management:

• Assist in the deployment, maintenance, and administration of servers, including the management of Active Directory and domain services.
• Monitor server performance, conduct routine maintenance tasks, and ensure data backup and disaster recovery procedures are in place.

Vendor Engagement:

Work directly with IT vendors in country to obtain support, repair, and use warranty information.

Participate as a procurement committee member where needed.

Qualifications

Education: BSc in Computer Engineering/Science, Information Technology or equivalent

Technical Skills & Experience

• At least 6 years of relevant experience in IT is a must, four of which should be in an INGO setting.
• Experience in team collaboration, team management and supervision
• Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
• Experience in networking, Unifi Network devices, Cisco Routers and switches, etc.
• Experience with ServiceNow Ticketing system.
• Experience in desktop and laptop installation and maintenance
• Strong knowledge of Microsoft Operating systems and Applications suite installation and troubleshooting
• Proficiency with client-server environment using Microsoft Server 2019 implementing Active Directory, DNS, DHCP and group policy objects
• Familiarity in server and endpoint updating and patching methodologies.
• Good technical writing/documentation skills
• Experience with the following technologies: LAN, WAN, VSAT [c and Ku band], and Starlink.
• Certifications such as CompTIA A+, Windows Server Management, or equivalent is a plus.

Soft Skills and Competencies:

• Ability to work harmoniously with other staff members in cross cultural contexts.
• Good verbal communication and report-writing skills with the ability to convey information effectively.
• Customer & client-centred and service-oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
• Proven sense of professional discretion, integrity, and ability to manage situations with effective resolution.
• Flexibility with the ability to multitask.
• Must be able to work with limited supervision and exercise independent judgment in problem solving.

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Scope:

The IT Department supports the organization’s work by providing reliable and scalable applications and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations. An integral component of this effort is ensuring that Country Programs have the capacity to implement and support these IT initiatives effectively across the country offices and in the field sites.

Reporting to the and Field Coordinator and IT Coordinator, the IT Manager will be a member of the IRC Operation department in the Northwest, and will be responsible for IT oversight of the department in the Northwest.

The position will ensure all technology implementations in-country conform to the global IT policies and procedures hence working closely with the IT Lead to put all these to effect.

The position will be based in Gusau while supporting all the Northwest locations.provide desktop support services to end users and be in charge of the office Network infrastructure configuration and management and Server system administration in the office under his purview. This also includes computers and end-user applications installations, mobile device configurations, installation and configuration of network printers and other computer peripherals, and all aspects of local domain Active Directory management.

A key aspect of this role is ensuring all technology implementations in the Northwest conform to the global IT policies and procedures hence working closely with the Senior IT Manager and Country IT Lead.

Position Holder will be based in Gusau.

Major Responsibilities:

Network Infrastructure Management:

• Deploy and maintain the local area network (LAN) infrastructure, including cabling, wireless connectivity, and network equipment.
• Collaborate with the IT team to ensure optimal network performance, security, and availability.
• Ensure that all IT infrastructure is efficient in supporting office needs and complies with global IT guidelines
• Monitor the performance of all IT Equipment’s in the Northwest.
• Ensure the IT setup is emergency prepared.

Collaboration, Planning and Reporting:

• As instructed by the IT Coordinator, responsible for updating and disseminating the IT policy of IRC across the Northwest and ensuring staff are aware of it.
• Provide training for day-to-day users in partnership with the IT Officer or IT Team to strengthen knowledge of basic computer skills.

System Setup and Configuration:

• Collaborate with the IT team to set up and configure computer systems with the required software and operating systems.
• Ensure adherence to standard configurations and implement updates as needed.

User Support and Troubleshooting:

• Provide technical assistance to end users, addressing hardware, software, and network-related issues promptly and effectively.
• Assist users in configuring and troubleshooting software applications, including productivity tools and business-specific software.

Documentation and Asset Management:

• Maintain accurate documentation of IT systems, configurations, and procedures.
• Track and manage IT assets, including computers, peripherals, software licenses, and warranties of all IT equipment’s in the Northwest

IT Project Support:

• Contribute to the planning, implementation, and evaluation of IT initiatives.

Security and Compliance:

• Ensure adherence to IT security policies and procedures, including user access management, data protection, and system vulnerability assessments.
• Stay updated on industry best practices and emerging technologies to enhance system security and compliance.

Continuous Improvement:

• Identify areas for process improvement and propose innovative solutions to enhance IT operations and user experience.
• Stay abreast of technological advancements and recommend appropriate upgrades or enhancements.
• Perform other duties as directed by the Country IT Lead.

Qualifications

Job Requirements, Qualifications and Skills:

• Bachelor’s degree in computer science/engineering, Information Technology, or a related field.
• At least 5 years’ experience in IT is a must. Experience in an INGO setting is a must.
• Proven experience in IT support, network administration, and system troubleshooting.
• Proficiency in configuring and supporting hardware, software, and network equipment.
• Strong knowledge of Microsoft operating systems and applications (e.g., Windows, Microsoft 365).
• Familiarity with server administration, Active Directory, and domain services.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a team and independently.
• Strong attention to detail and organizational skills.
• Experience using Unifi network devices.
• Good technical writing/documentation skills
• Experience with ServiceNow Ticketing system
• Knowledge of VSAT ka-band, c-band and Starlink Technologies
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.

Soft Skills and Competencies:

• Ability to work harmoniously with other staff members in cross-cultural contexts.
• Good verbal communication and report-writing skills with the ability to convey information effectively in the Country’s official language.
• Customer & client-centered and service-oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
• Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
• Flexibility, ability to multitask, and work with little supervision.