Jobs at HR-EX Consulting

Primary Objectives

• Satisfy revenue targets for licenses across the CRM, ERP, HRMS & Contact Center Management in Nigeria
• Competency in positioning the portfolio at a "C" level.
• Building a deep and active engagement model with Clients.
• Creating a tailored ‘case for transformation’ and solution proposal with supporting business case for each opportunity.
• Close opportunities in a timely and managed process.
• Sales lead generation and pipeline management.
• Lead account plan and coverage model to identify target clients.

Job Requirements

• Bachelor's Degree or equivalent.
• 8 years applicable experience including 6 years of sales experience. Successful sales track record.
• Seasoned software sales professional with solid experience in the areas of Customer Relationship Management & Contact Center Management in Nigeria.
• Proven experience selling Customer Management software solutions
• Experience in shaping and developing significant investment initiatives / projects of $US 1M and upwards, including business case development, detailed solution scope, implementation approach and plan, etc.
• Deep knowledge about the Nigerian market and software solution sale industry is vital. Ability to bring in insights about the emerging trends in FSI, ICT and Services sectors’ buying patterns relative to customer management and contact center solution is highly relevant
• Proven network of executive level contacts within the Nigerian business community.
• Knowledge of IT and or Customer Management is desirous
• Proven problem-solving capacity, including needs analysis and business justification skills
• Self-driven and ability to deliver results with less supervision
• Negotiate pricing and contractual agreement to close the sale.
• Identify and develop strategic alignment with key third-party influencers.
• Team player with strong interpersonal /communication skills.
• Excellent communication/negotiating/closing skills with prospects/customers.
• Local travel may be needed.

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Responsibilities

• Oversees and drives the sales team to achieve the set organization sales targets and Objectives.
• Effectively manages and drives the sales process for the entire organization from prospecting through to successful closure.
• Drive the sales of our Business Technology Solutions services, e.g., Software as a Service solutions, such as Hodu CC Contact Center, Zoho, Zendesk, Instaview, ManageEngine and the Business Process Outsourcing services e.g., Recruitment as a service, Contact center as a service etc.
• Maintain a sustainable and robust pipeline and ensure accurate and rigorous forecasting and account planning.
• Ensures the sales team performs optimally to meet the organizational target.
• Identify and acquire new customers, up-sell and cross-sell the existing customer base in order to meet the set sales goals.
• Liaise with the marketing department on lead generation and ensure closure of the same.
• Manage sales through forecasting, account resource allocation, account strategy, and planning.
• Ensures all customer complaints regarding a product or service are resolved timely and effectively.
• Develops bespoke proposals & marketing campaigns etc. encompassing all aspects of applications that speak to clients’ needs.
• Participates in the development, presentation, and sales of a value proposition.
• Negotiates pricing and contractual agreements to close the sale.
• Understands our ideal customers and how they relate to our products.

Requirement

• Candidates should possess a Bachelor's Degree qualification.

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Job Brief

• He will be responsible for overseeing the smooth operations of port and cargo operations, providing support and oversight for managing truck loading at the ports, movement and tracking of trucks from loading location to destination; managing and Supervising Logistics Operations Team for excellent service delivery.

Duties and Responsibilities

• Proactively monitor demand and supply of Fleet to meet business current and future needs at the ports.
• Directing all transportation activities. Developing transportation relationships. Monitoring transport costs. Negotiating and bargaining transportation prices. Dealing with the effects of congestion at the Port.
• Enroll and secure dedicated trucks (3rd Party) into the port fleet for day-day shipment.
• Rapidly build a wide trucker base across the Port.
• Work with the truck owners to Manage at least 100 dedicated trucks. Build a pool of 500 trucks, with 20% conversion into dedicated trucks.
• Provide strong partner development and support to truckers to help them grow their business with the organisation.
• Manage all truck drivers, and assist with any needed documentation to facilitate swift entry into the port and exit.
• Build relationship with all trailer parks.
• Ensure best-in-class turnaround times for all trucks from loading to empty returns.
• Give regular reports on port operations to internal teams on a daily, weekly and monthly basis
• Handling customs and tax matters.
• Develop the capacity of the Logistics Management team to effectively manage and maintain a healthy pool of fleet
• Ensuring customers receive excellent service regarding the delivery and/or collection of their goods.
• Manage real-time fleet capacity for optimal performance.
• Provide structured and actionable feedback to the line manager.
• Negotiating the services of Fleet owners.
• Work with Engineering to develop a technology roadmap and implementation of new technologies.
• Develop cost-effective fleet expansion and availability to meet all customer’s requests in new states.
• Develop a data-driven approach and metrics for fleet operation tracking, including the creation of performance, efficiency, etc.
• Root cause analysis and problem resolution for all logistics operations.
• Source for Fleet Owners and ensure Fleet assessment are carried out from time to time.
• Manage and interact with Clients and Trucks Owners to ensure that all relevant requirements of delivery, cost and quality are met.
• Updating and evaluating metrics to assess performance and implement enhancements.
• Ensuring all operations adhere to laws, guidelines, and ISO requirements.
• Conducts Monthly Performance Review (MPR) with the team.

Qualifications and Experience

• BA / B.Sc Degree in Engineering, Social Sciences, Transport& Logistics Management, Supply Chain Management, or equivalent with practical experience.
• MBA or relevant post-graduate education is an added advantage
• Minimum of Ten (10) years Post-University work experience with at least 5 years in Port Operations.
• Experience in managing large number of Fleet Size is key.
• Excellent analytical problem-solving skills
• Strong experience leading, supervising, and motivating a team of Fleet & Logistics Management Professionals.
• Ability to take initiative and be flexible in a constantly changing work environment
• Excellent communication and analytical skills
• Strong knowledge of excel/google sheets and ease with a variety of tech platforms and reporting
• Tech enthusiasts with dexterity in using digital products
• Up to date with the latest developments in the Logistics Sector.
• Excellent time management and organizational skills.
• Good communication and interpersonal skills
• Strong ethical behaviour and proficiency in decision-making.
• Be able to produce a consistently high level of quality service to clients.
• Have superior training and presentation skills.