Jobs at Engie Africa

Job Purpose/Mission

The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.

The Credit Assessment Officer provides an amazing opportunity for the right candidate to have a direct impact on how we are revolutionizing credit and financial inclusion for the base of the pyramid. S/He will work closely with the Customer finance assessment Team lead, Customer Finance Operations Manager, customer finance team and the commercial team around credit risk analysis, and they are required to review the financial status of new and existing customers to determine their level of risk and make recommendations to the company.

Responsibilities

• Support the CF team on carrying out accurate KYC, ensuring correct capturing of IDs, Customer Photos, financial documentations etc.
• Assessing loan qualification for customers under review by analyzing the customer financial status, checking the base of customer financial records (Bank statement/Mobile money statement etc), and personal details on their ability to repay the acquired loan using the system assessment tool.
• Communicate the assessment results to the applicants and sales team in a timely matter.
• Ensure all applied customers are assessed within SLA timelines.
• Run customer credit compliance call to existing customers and review their credit limits to determine if they qualify for an upgrade.
• Educating customers on current payments terms continuously and informing them of the terms and conditions governing the acquired loan.
• Educating Customer Finance Call center, Sales team & all field staff on applicable policies guidelines, processes, and procedures.
• Resolution of customer queries & key stakeholder managements.
• Ad hoc tasks as assigned by Manager or Departmental Head.

Knowledge and skills

Experience:

• 2 years minimum work experience in related areas such as energy access, last-mile product financing, microfinance or similar is a big plus.
• Strong verbal and written communication skills.
• Ability to analyze processes/performance to make suggestions & improvements.
• Ability to demonstrate proactivity and independent task execution.
• Ability to work under pressure to meet deadlines.
• Strong data and analytical skills, with the ability to translate analysis to insights.
• Attention to details and ability to assess risk while protecting the interest of customers and the business.
• Deep empathy for the customer and commitment to inclusivity, consumer protection, & responsible financial services within the context of creating a profitable and scalable enterprise.
• Excitement about ENGIE’s mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Economics, or any related qualification

Language(s):

• English
• High proficiency in one or more languages spoken by our customers is a big plus.

Technology:

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience using data analysis tools.
• Knowledge of KYC and other risk management tools

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Roles and responsibilities:

MySol Grid is currently developing additional mini-grids and looking for an ESG Manager to lead EEA Nigeria’s ESG Strategy, Policies and guideline, including on human rights.

The ESG Manager will be responsible for following:

• Create and update EEA Nigeria’s ESG Strategy, policies and procedures.
• In line with international ESG standards and as required by EEA’s investors provide an E&S risk management matrix to the investment process and for the lifecycle of the portfolio or project.
• Train the EEA’s Team, Contractors, and other partners on ESG risk management applicable to the relevant projects.
• Develop ESG requirement for external partners and Lead the ESG Onboarding of external partners.
• Assess external partner’s compliance in development and constructions.
• Oversee the implementation of the ESCG requirement for the project lifecycles (ESIA, ESMP, Permits, ESMSs, SG risk registers, stakeholder engagement plans (SEPs), emergency preparedness and response plans (EPRPs), grievance mechanisms), conducting site visits, and reviewing reports from the external parties,
• Ensure compliance with investors, and ENGIE Group corporate governance policies for both CBEA and its external partners.
• Responsible for all ESG reports as required for all stakeholders.
• Any other duties and responsibilities in relation with mini grid activities within the cluster to be assigned by the Head of Mini Grids in execution of the Company activities in line with rules and regulation of the Company

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging

Skills And Competences

• Bachelor’s degree in relevant discinpline – environmental management, sustainability. Masters Degree is an added advantage
• 5+ years of experience in ESG or sustainability
• Experience in monitoring ESG compliance and enforcing ESG standards in infrastructure projects.
• Relevant national or international ESG certifications or coursework.
• Experience in the Nigerian Market.
• Experience in energy access or solar power system is an added advantage.
• A track record of excellence across educational and professional career.
• Efficient with Microsoft Office tools, including Microsoft Teams, Word, PowerPoint, and Excel.