Jobs at EHA Clinics

Mission Objective 

• The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
• The Senior Officer,Client Engagement  will assist the Client Relations Department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue.
• The Client engagement Associate will be required to ensure customer conversions and retention.
• The Client engagement Associate should be an excellent communicator who is able to grasp customer needs and determine ways to fulfil them.
• The goal of the Client engagement Associate will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.

Duties and Responsibilities
Purpose:

• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
• Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:

Engagement:

• Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
• Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly

Delivery:

• Ensuring adherence to contract terms and meeting sales and revenue targets
• Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech

Requirements
Targeted Specialized Knowledge:

• Minimum of Bachelor's Degree in Marketing, Business Administration, or related field.
• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
• Proven track record of meeting and exceeding targets.
• Background in customer service, sales and marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.

Remuneration:

EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities.
• EHA Clinics is a tobacco-free environment. 

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Mission Objective

• At EHA Clinics Laboratory, our mission is to consistently deliver the highest quality of laboratory services, tailored to meet the unique needs of our clients.
• We are dedicated to upholding professional excellence, ensuring that every examination we conduct is fit for use.
• Our commitment extends to the continuous improvement of our Quality Management System, embracing the principles of ISO 15189:2022 and JCI Ambulatory Standard.
• Through unwavering dedication to quality and compliance, we aim to set the standard for excellence in healthcare diagnostics, fostering trust and well-being within our community.
• The role of Lab Coordinator at EHA Clinics Laboratory, is pivotal in ensuring the day-to-day operations run smoothly and align with EHA Clinics commitment to delivering the highest quality laboratory services.
• The Lab Coordinator responsibilities include overseeing the work of laboratory technicians, ensuring adherence to protocols and procedures, and maintaining a conducive working environment.
• The Lab Coordinator plays a crucial part in upholding professional excellence by providing leadership and guidance to the Lab team. Regular training, mentoring, and performance evaluations fall within the lab coordinator`s domain, contributing to the continuous improvement of our Quality Management System. The lab coordinator`s dedication to
• fostering a culture of precision and compliance is essential for the successful execution of EHA clinics mission

 Duties And Responsibilities
Purpose:

• Coordinate the implementation of a QMS and its associated SOPs and policies to satisfy accreditation requirements for ISO 15189.
• Coordinate the daily running and processes in the laboratory ensuring targeted benchmarks are met in the area of customer experience, quality, financial stewardship, safety and personnel engagement.
• Identify key issues in project and execution in the laboratory which lead to the successful attainment of objectives. Participate in assigned research projects.
• Initiate new ideas for expansion of services.
• Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers by following and ensuring team members follow established standards, procedures and complying with legal regulations.

Engagement:

• Coordinate the implementation of a QMS and its associated SOPs and policies to satisfy accreditation requirements for ISO 15189.
• Coordinate the daily running and processes in the laboratory ensuring targeted benchmarks are met in the area of customer experience, quality, financial stewardship, safety and personnel engagement.
• Identify key issues in project and execution in the laboratory which lead to the successful attainment of objectives. Participate in assigned research projects.
• Initiate new ideas for expansion of services.
• Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers by following and ensuring team members follow established standards, procedures and complying with legal regulations.

 Delivery:

• Follow up and ensure all staff to maintain their professional accreditations and licences.
• Maintain and coordinate inventory to ensure zero stock out
• Maintain quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment by utilising approved testing procedures; monitoring quality control measures and protocols.
• Review logs and registers to ensure compliance with established policies and procedures.
• Drafting, reviewing and enforcing new Standard operating procedures
• Support in organising laboratory performance and quality reports.

Targeted Specializes Knowledge

• A minimum Bachelor of Science degree in laboratory science from an accredited university.
• Must possess a valid practice Licence
• Minimum 3 years experience in a regulated clinical laboratory is required.
• Minimum 1 year of supervisory experience is desirable.
• Candidates must possess a current practising licence and be a member of the Association of Medical Laboratory Science Council of Nigeria.
• Additional training and experience in laboratory quality management systems is desirable

Key Areas of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem-solving and Initiative
• Time Management and Organization
• Attention to Detail.